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I renewed my $50 monthly plan last week, yet today I am being told that I don't have an active plan. I can neither receive or make calls.......What is happening?

Hello,I am one of the PM Pioneer. I am currently on the $50 monthly plan, and so is my husband, along with few other colleagues. We are all experiencing a outage on our phones. We are neither able to receive or make calls.When trying to make a call, ...