My phone is still saying suspended??

[Karen_barclay91]

I paid money to my phone and my phone is still saying suspended and it's been 2 days since I made my payment.  I paid 40.00 and my plan costs 35.00. Why isn't my phone working??

[hycm53]

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@Karen_barclay91 wrote:

I paid money to my phone and my phone is still saying suspended and it's been 2 days since I made my payment.  I paid 40.00 and my plan costs 35.00. Why isn't my phone working??

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Send private message to moderator team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

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@Karen_barclay91 wrote:

I paid money to my phone and my phone is still saying suspended and it's been 2 days since I made my payment.  I paid 40.00 and my plan costs 35.00. Why isn't my phone working??

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You can try the Lost / Stolen remedy. Log into My Account / Plan and Add-ons/ Lost-Stolen. SUSPEND service and log out. After 5 minutes log back in and RESUME service.  See if that does the trick. Good luck and let us know when it's fixed.

[Lieux]

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@Karen_barclay91 wrote:

I paid money to my phone and my phone is still saying suspended and it's been 2 days since I made my payment.  I paid 40.00 and my plan costs 35.00. Why isn't my phone working??

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What can you see in your self-serve account is your service ACTIVE or SUSPENDED?