Porting issues with Chatr

[jessmok]

Hi,

I ported my number from Chatr and it doesn't seem to have been successful.  I can make calls, send/receive texts and use data, but I am not getting incoming calls.  I guess the port wasn't fully completed/successful.  The main thing is, I don't know or can't find out what the chatr account number is...so I only provided PIN and number.  Can a Mod help?  I've sent private messages to 3 Mods, but no response...

@Jeremy_M @Shazia_K @Mary_M @Amanda_C @Saray_O

Thanks for any help!

[Rockdaddy22]

Awesome, thanks for the update 🙂
Welcome to the PM family 🙂

[sagarM]

That was quick! MarieHelene responded and solved my issue.

Everything working fine now!!!

Thanks to the Mods again.

[Rockdaddy22]

If you've already sent a message to a mod, than you've done the right thing. Please keep us updated here on your progress. Hopefully it gets resolved quickly.

[sagarM]

Hello

I tried to port my number from Chatr yesterday and still I cannot receive any incoming calls. The outgoing calls and data work fine. I used just the PIN to port from Chatr and realize that I need to get my Chatr account number as well, so I called them up and found out my account number. I have already PMed the Mods with all the info. Hope this is resolved soon.

[sagarM]

Hello

I tried to port my number from Chatr yesterday and I still cannot receive any incoming calls. The outgoing calls and data work fine. I used just the PIN to port from Chatr and realize that I need to get my Chatr account number as well, so I called them up and found out my account number. I have already PMed you all the info.

Your help in resolving this issue is appreciated. Thanks in advance.

[Rockdaddy22]

Any update here?

[jessmok]

I did the port on Sunday, but realized it was failed and got help today.  Can't confirm it's completed just yet...as I'm not home.  Will confirm when I get the chance.  If you need help, just ask a Mod.  They've been really friendly and helpful.  The best method seems to be using the tagging on a forum post like this: @Shazia_K to get their attention and help.  Mods are being swamped, so I don't blame them as they are understaffed!!

Good Luck!

[QQ_Z]

@jessmok when you did the port? You are lucky to get the problem solved.

I also ported from chatr. I am still waiting the response from the mod. Just want to estimate how long my problem will be solved.

[Rockdaddy22]

Great news, let us know how it goes 🙂

[Shazia_K · Accepted solution]

Hello @jessmok, 

Awesome! 

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂

Thanks,

Shazia

[jessmok]

Thanks @Shazia_K, I've sent you a PM with account number.

🙂

[Rockdaddy22]

😉

[Shazia_K]

Thank you @Rockdaddy22!!!!:D 

I will wait for @jessmok to report back with the account number ! 

Cheers, 

Shazia

[Rockdaddy22]

Make sure you do that, the mods will definitely need it to help you.

[jessmok]

Thanks!  Did not know that.  I'll call chatr later to get the info.

The old chatr sim still works yes...

I've PMd mods, but I guess I'll have to call Chatr for account number info as well.

Thanks!

[ShawnC13]

@Rockdaddy22  thanks I have learned my something new today!!

[Rockdaddy22]

Pin is automatic fail for chatr ports. You need to phone chatr and get the account number, a mod will need it to help you. Report back when you have it.

[ShawnC13]

When did you attempt the port?  Is your Chatr sim still working as if it is stuck mid port it could still be working and you could use that until this all gets straightened out.  I am not familiar with Chatr but is there no way for you to find the account number or is it a pay as you go service?