locked out!

[mazinga_z]

Hello, I forgot my account password, then I tried to reset said password, but I didn't receive an email until a long while later, so the link expired - now the error message states to contact Public Mobile because the account is still locked... Any help is appreciated.

[mazinga_z]

yes I did but no one replied me back yet. T_T

[Luddite]

Turn on email notification of private messages. As you discovered account resets are time sensitive.

Open a new thread if your cellular service goes down.

[rkreddyb4u]

ohh mod team can help @Shazia_K can help, please private message all details to mod

[mazinga_z]

yes that's what I did but it didn't recognize my email and keep saying my email doesn't match.

what should I do? T_T

[rkreddyb4u]

submit a request here

https://publicmobile.ca/en/on/get-help/contact-us