iPhone 6s sim not supported

[Debbk]

Hi I have a iPhone 6s I put in the imei it said it was compatible it’s saying sim not supported why is this I just bought the phone 

[stonechucker]

@Debbk , connecting the iPhone to. ITunes and getting the carrier settings updated will help.

APN settings are locked on an iPhone, the Carrier settings from Telus or Public Mobile does the trick here.

[surreyboz]

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@Debbk wrote:

Hi I have a iPhone 6s I put in the imei it said it was compatible it’s saying sim not supported why is this I just bought the phone 

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In order for a Phone to work on a certain network two things must be met. In your case only one thing was met. 

1) Compatible (in your case yes it is compatible) 

2) Unlocked (in your case this condition was not met because your phone is locked) 

[Pizzaeh]

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@Debbk wrote:

Sorry yea the phone is locked bell is unlocking it now. So after can just instert my sim and it will work. Or do I need to follow the apn steps after for my data to connect

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No harm in trying to insert it and seeing if it works.  If not, then take a look at the APN settings here.  Good luck.

[Debbk]

Sorry yea the phone is locked bell is unlocking it now. So after can just instert my sim and it will work. Or do I need to follow the apn steps after for my data to connect

[Pizzaeh]

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@Debbk wrote:

I have no access to this apn setting it says sim not supported 

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@Debbk ,  @geopublic is correct, the SIM not supported message means the phone is locked.  Where did you purchse the phone from another carrier, or Apple store?  You will have to ask them to unlock it.  It is free to unlock.

[Debbk]

I have no access to this apn setting it says sim not supported 

[Debbk]

It’s unlocked and when I check on public mobile it said it was compatible 

[geopublic]

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@Debbk wrote:

Hi I have a iPhone 6s I put in the imei it said it was compatible it’s saying sim not supported why is this I just bought the phone 

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@DebbkYou phone is locked to another provider and it needs to be unlocked. Another customer is having a similar issue. Click here for more info.