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CS Support

RachelN
Great Neighbour / Super Voisin

Does anyone have any advice? I have been without service since Sunday, and the @CS_Agent cannot seem to send more than one message in a 24 hour period. I cannot contact emergency services, I cannot get into 2FA authentication for my job and no one seems interested in helping me.

How do I get this solved? I think of myself as a fairly reasonable person but at this point I am literally begging Public Mobile for help and they are not doing anything. I feel insane, this is the absolute worst customer support I have ever received in my life. 

 

3 REPLIES 3

RachelN
Great Neighbour / Super Voisin

The customer still isn't getting help!! Stop asking me verification questions and then taking 12 freaking hours to reply. Help me

CSA_PM
Customer Support Agent

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

softech
Oracle
Oracle

@RachelN 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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