@robertogodinho7 wrote:
If issue is not fixed, i will be switching to Chatr by the end of the month.
Moderator wait time is 48 hours or longer. Let us get your service going before contacting moderator. If you already contacted moderator, you may want to try the following while you are waiting.
Login to your self-serve account.
Is your account status active?
If yes, can you send and receive regular text message(NOT photo message)?
If you can send/receive regular text message, your APN is not correct.
Check you phone APN setting against the one in the following link for your phone.
https://apn-canada.gishan.net/en/apn/public-mobile
You can tell us what phone you are using and we will help you further.
If you cannot send/receive regular text message, try the lost/stolen phone trick to re-provision your plan features.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.
If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.
