I can't make phone calls - asking for long distance addon

[simplyshan65]

I have just renewed my monthly plan that includes unlimited canada wide calling, and anytime I go to make a phone call, I get an automated message saying "Sorry, we could not complete your call.  You do not have an active long distance addon. Get an addon by dialing *611"

[will13am]

If this issue coincides with a renewal, it could be some sort of account provisioning problem.  The moderators should be able to take care of it.  I doubt that the user can do much.  If the phone is connecting to the network and other functions like text and data work, it rules out a lot of things like phone, local network connection issues.  

[cavemantoronto]

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@simplyshan65 wrote:

yep, i've tried that.  My phone has been working fine for almost a year now, and this month it just stopped.  I have sent a message to the moderators asking for help, but I just wanted to see if there was anything I could try while I was waiting.  I have also tried suspending and resuming service through lost/stolen device, which didn't fix it.

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Dialing the 1 should not matter. Dialing 1 only gets rid of warning that there could be long distance charges.  Only other thing is the trick of making a payment.  

[hairbag1]

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@simplyshan65 wrote:

I have just renewed my monthly plan that includes unlimited canada wide calling, and anytime I go to make a phone call, I get an automated message saying "Sorry, we could not complete your call.  You do not have an active long distance addon. Get an addon by dialing *611"

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Whilst waiting for moderator to respond...try removing and reseating sim card. If you have a dual sim slot, try installing the sim in the second slot.

I have no evidence that this is the problem, just something to try for now.

Good luck

[simplyshan65]

yep, i've tried that.  My phone has been working fine for almost a year now, and this month it just stopped.  I have sent a message to the moderators asking for help, but I just wanted to see if there was anything I could try while I was waiting.  I have also tried suspending and resuming service through lost/stolen device, which didn't fix it.

[Triguy]

Have you tried add 1 before the number you are dailing ?

If you still have problems, you will need to send a private message to a Moderator_Team, they can look into your problem!
Here is the link: click here