Service Cut Off, Not Renewed after Payment

[textmedevo]

Hi,
Have had a great 7 months with public mobile. I recently switched credit card providers and completely forgot to update my public mobile account. I didn't recieve any notification saying my payment was declined so never noticed. Today I noticed I had no service and when I made a call it said "Talk is not included on your plan". I immediately went on the website and made a payment. My account says I am still on my $40 dollar account although my service has not been restored. How should I proceed?

[akeastcoastorg]

It says the exact same thing on my phone having same problem

[Anonymous]

---

@textmedevo wrote:

Unfortunately, that didn't work

---

As mentioned above, there have been some substantial system problems recently.

But, as another try that has been known to work on occassion...manually add another $1 to your account and upon success, restart the phone.

[textmedevo]

Unfortunately, that didn't work

[textmedevo]

Yah, I just mean as in it shows the plan as if nothing is wrong. When I make a call I get "voice is not included in your plan". Ill try that and let you know. 

Thanks,

[Anonymous]

---

@textmedevo wrote:

It says my account status  as active and the details are that of my old plan. There are funds available.

---

What do you mean "old plan"? Did you change your plan sometime?

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

[textmedevo]

It says my account status  as active and the details are that of my old plan. There are funds available.

[Anonymous]

---

@textmedevo wrote:

Hi,
Have had a great 7 months with public mobile. I recently switched credit card providers and completely forgot to update my public mobile account. I didn't recieve any notification saying my payment was declined so never noticed. Today I noticed I had no service and when I made a call it said "Talk is not included on your plan". I immediately went on the website and made a payment. My account says I am still on my $40 dollar account although my service has not been restored. How should I proceed?

---

So there's money in your Available Funds? Does the service show as active? Did you click on Reactivate?

[Triguy]

Try contacting a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Alex888 · Accepted solution]

@textmedevo There has been an ongoing bug with some account renewals. You will have to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437