[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! cannot send or recieve texts, mobile data does not work nor does phone. plan is up to date
Hey, So none of my plan features seem to be working as of the last few days though my account is active and up to date, and my usage is well below limits. I think something must be screwed up in the backend; could someone help me out?
Resolved! Question about Data Add-On
I used up my monthly data allowance a week before my plan renews. If I topped up with a 1 GB add-on right now, will the remaining unused data from this 1 GB be added to my next month's plan or will I lose the unused data once the plan renews in a wee...
PUC master code
Hi I just started my account. My phone is asking for a PUC master code, it was looking for a sim network code but now it wants a master code. How do I get one? Thanks
My account sign in is not working
Hi i am kuldeep brar. I have account with you guys but i cannot access my account because of email address linked with account is not working. Kindly help me reseting my account email. My phone number is********* Phone number removed by ShawnC for p...
Extra charges
I got extra charges to my account.
recovering text messages from the time I used a different SIM card
Hello Community, I travelled to another country and used a different SIM card in my phone when I was there. I returned to Canada and now want to see the content of text messages that were sent to me while I was on the other network in the other count...
Resolved! Changed Plan and now lost discounts and phone was disable
I have been with Public for roughly 8 months and really like the service and pricing.I have autopay in place since joining and receive $2 in credit for referrals.I have been on a $40/month plan from the start but just a few weeks ago switched to a $1...
Paid for US roaming text/call but didn't work
Hi all, I paid US roaming call/text but just called once then never worked. After I tried seconde time I kept getting this message "Sorry, your current plans does not include US roaming text messageing. To update your plan to inlucde us roaming texti...
Intermittent "Sorry, talk is not included in your current plan"
Hello there, looking for some suggestions/advice/guidance please I am on this plan:30-day plan500 MB Data at 3G speed+Bonus 500 MB with AutoPayUnlimited Canada-wide TalkUnlimited International Text and Picture MessagingVoicemail and Call DisplayAcco...
Porting
Who can finish the porting process? Number was not fully ported prior to old account being de-activated early. Account has been re-activated, so now the porting can be completed.
Resolved! data add on
I just added on 1 GB of data (for $30) however it does not show up on my account overview. Is there usually a delay between when one pays and when the data shows up on the account (and is available)?Also, how does one switch from a 30 day plan to a 9...
Odd phone connect
Almost every time I dial a number, there is one ring on the phone, a click and the phone continues to ring for my call. This is odd and disconcerting - one thinks they are being cut off. In the past week or so, almost every call I have has really bad...
No referral acknowledged
We tried to sign up a referral to Public using me as a referral to a friend.The website did not like my phone number and would not accept the referral.I contacted a moderator and was told to use no referral for now and have my friend contact them to ...
Resolved! keep the same number
Hi I recently tried to enter my previous number but it was unable to identify this number.... any thoughts to why this has happened? Now I do not have a local number
Resolved! 4G Preferred Connection with 3G Plan
Hey All, I am new to Public Mobile and I have a 3G plan. I was wondering if I should select my preferred mobile connection to be 3G or is it okay to prefer 4G? My thought was if I choose 3G then I might have less coverage based on the bands in my pho...
pre-authorized chequing
I think is good idea if Public Mobile have payment options from pre-authorized chequing account. Like, comments, and give bravo! Maybe Public Mobile will consider from here.
Resolved! Invalid Sim error for SIM purchased at Walmart (Gerrard Square Mall) with Luck Mobile SIM
I purchased a new Public Mobile SIM from Walmart at Gerrard Square Mall in Toronto for $10. Tonight I go to activate it and keep getting the frustrating "Invalid SIM" error. I enter the SIM card number labeled 'SIM Card #' on the large card that hold...
Resolved! Port a pre-paid number from Telus
Planning to transfer my pre-paid phone from Telus, and keep the existing number. How hard is porting the number in this case? Thank you!
Resolved! Start Article?
I did a bit of searching but I can't see anyone else mention this. What is this? It's appearing on the bottom of every post since I signed in a few minutes ago.
Resolved! Out of the Country for 3 Weeks
Hello PM Community, I am new to PM. Please pardon me if I am asking silly questions. I tried to look for an answer online but to no avail. We are going to southeast asia for a vacation for just over 3 weeks. Is there anything I need to do before depa...
Resolved! Will my plan get cancelled if port my number to another carrier?
I want to port my PM number to another carrier, will that result in my plan being cancelled and losing my money? Or will i just be assigned a new number?
Resolved! Credit issue
Hey, when I signed up at a Mobile Shop kiosk a couple of weekends ago my buddy and I were supposed to receive a $50 credit; he told me that he posted on here and was able to get that fixed via DM with an attached picture. Who do I need to message re...
Resolved! Delete picture.
I want to delete some pictures in my account but can't find the way to do it..Thanks.
Voicemail notification delayed several hours
I have an iPhone SE and switched to PM last month. I got a phone call today around 11am that I missed, but didn't get the notification that there was a voicemail until the evening -- I just saw the voicemail notification badge now at 9:30p, but poss...
Resolved! How do I get out of autopay
How do I get out of autopay
Resolved! warning for data
wondering if there was any warning when your data was getting low Thanks
Paid for unlimited US talk and text with data.
Used up data then texting stopped working. Purchased another unlimited roaming text package but no luck. Roaming phone service still working Can I get what I paid for?
Promotional Codes
Today, in self serve, I noticed that there's a thing that wasn't here last time I signed into self serve, promotions? There's a field to enter a promotional code if you have one. It's located on the page that shows current plan and addons, at the b...
Calls
I have recently topped up, now can not make or receive calls, also when making calls, get recording saying I am not signed up for long distance. Was working fine until minutes expired and topped up...angry!!!
