Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi everyone, New member here just activated with PM. Is there really no way to add my friend as a referral after the SIM is activated? The sales clerk at the store was doing it for me and forgot to ask me. I mentioned it near the end and he said he c...
hi i keep trypin to sign into my account n has told me that i am locked out to contact support but as we know there isnt such a place to phone can n e one help?
There is a very old post that made me laugh so hard (a kind of crazy laugh) I had to include it. I could be told not to revive old posts and that's well and fine.However, this post is serious and deathly important. My post is a matter of life and de...
Why is it that there are no instructions on how to send a message to the Moderator? These instructions should be posted prominently in the community pages. I was only able to figure out how to do this when another fellow Public Mobile customer on t...
Hi guys, i'm using the 25 for 30 plan with data and everytime i try calling someone there's an automatic voice that said talk is not included in my plan. Can someone tell me why?
We have two phones, separate accounts, on AutoPay. About 2 months ago one phone was suspended for non-payment..Finally resolved And now it is happening again. My April payment was deducted but not my wife's. Two accounts on one Mastercard. Do we...
I’m on a LTE plan for many years and just recently all my calls are switching over to 3G. The calls are havevvery poor signal connections with distorted voices and calls are disconnected many time. Just driving home today and I was disconnected 4 ti...
Hello i have a Question about paying with a Credit card app ..always been paying through Wi-Fi....at home it's since always On... My question is when I'll Be far from Wi-Fi... & Still want to pay with Credit card apps with my iphone.( wh...
I switched over yesterday afternoon, everything went very smoothly. Made a few brief calls last night, no issues. Today, someone called me (in Vancouver BC) from a landline in Ontario. The call suddenly disconnected after 22 mins. I called him ba...
Hello I just put a pay n talk plan on my daughter phone everything works but data...I’m not good at pay n talks as I have a phone with actual plan...is there a number I can talk to ask for help? That would be much easier. Everything on iPhone says ce...
Hi, I recently signed up with PM and my data won’t work. My husband had no issues with his phone when he signed up but I don’t know why mine won’t work. I have an iPhone 6. I have read through a bunch of info on here and I tried changing the APN to ...
Hey, So none of my plan features seem to be working as of the last few days though my account is active and up to date, and my usage is well below limits. I think something must be screwed up in the backend; could someone help me out?
I used up my monthly data allowance a week before my plan renews. If I topped up with a 1 GB add-on right now, will the remaining unused data from this 1 GB be added to my next month's plan or will I lose the unused data once the plan renews in a wee...
Hi I just started my account. My phone is asking for a PUC master code, it was looking for a sim network code but now it wants a master code. How do I get one? Thanks
Hi i am kuldeep brar. I have account with you guys but i cannot access my account because of email address linked with account is not working. Kindly help me reseting my account email. My phone number is********* Phone number removed by ShawnC for p...
Hello Community, I travelled to another country and used a different SIM card in my phone when I was there. I returned to Canada and now want to see the content of text messages that were sent to me while I was on the other network in the other count...
I have been with Public for roughly 8 months and really like the service and pricing.I have autopay in place since joining and receive $2 in credit for referrals.I have been on a $40/month plan from the start but just a few weeks ago switched to a $1...
Hi all, I paid US roaming call/text but just called once then never worked. After I tried seconde time I kept getting this message "Sorry, your current plans does not include US roaming text messageing. To update your plan to inlucde us roaming texti...
Hello there, looking for some suggestions/advice/guidance please I am on this plan:30-day plan500 MB Data at 3G speed+Bonus 500 MB with AutoPayUnlimited Canada-wide TalkUnlimited International Text and Picture MessagingVoicemail and Call DisplayAcco...
Who can finish the porting process? Number was not fully ported prior to old account being de-activated early. Account has been re-activated, so now the porting can be completed.
I just added on 1 GB of data (for $30) however it does not show up on my account overview. Is there usually a delay between when one pays and when the data shows up on the account (and is available)?Also, how does one switch from a 30 day plan to a 9...
Almost every time I dial a number, there is one ring on the phone, a click and the phone continues to ring for my call. This is odd and disconcerting - one thinks they are being cut off. In the past week or so, almost every call I have has really bad...
We tried to sign up a referral to Public using me as a referral to a friend.The website did not like my phone number and would not accept the referral.I contacted a moderator and was told to use no referral for now and have my friend contact them to ...
