Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up during the fall promo, and then got my wife to switch, using my details as a referral. Both self ports (Koodo & Virgin) were flawless btw. I never got my referral reward and decided not to bug the mods yet since they had enough on their ...
Hey Community, It’s that time of the year where everybody comes together to wish each other Happy holidays! On behalf of the Public Mobile team, I want to take this time to wish you guys Happy holidays and thank you all for your support, patience...
I'm wanting to switch more family members over to Public Mobile. I'm wondering if each family member has to create their own account or if it is possible to have multiple phone numbers on my account. If it is possible to put all the phone numbers ont...
Hey so I just ported my number over from Rogers today. It said port complete on the page, and I was able to make calls and send texts. Cannot recieve calls or texts yet, I know I'm supposed to wait 2 hours then reboot my phone. Just wondering if one ...
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I use Public Mobile no issues. yesterday, I went to sign my wife up - but had to abandon the setup due to time issue. Today, I went to re-start the new account setup process and it won't let me. When I enter in my wife's current phone number, it tel...
Is there a network builder type feature where we can report poor reception in certain locations? Wind had this feature and while PM's reception is certainly better, I am still experiencing some spots where it is spotty compared to, say, Fido. Is ther...
Tried porting my Chatr (Rogers) mobile number on Dec 19th : Online said it was successful, 10 minutes later got a text saying contact support about porting; contacted support got a ticket (#3267-8471) then got another text saying contact support. ( ...
Anyone else's phone beeping when using PM talk or voicemail? It sounds like the battery low beep you get on a wireless land line handset and is really annoying.
Since yesterday I am unable to make or receive calls. I get the message "...talk is not included in your current plan...". I have read through the forums and tried the various solutions presented but nothing works. This is a huge inconvienece obvious...
I have a number which is not so easy to remember. I'm on the 4gb/40$ plan.My mom just passed away and I just renewed her number for 90 days ($110). It's more easy to remember, but the plan is not as good. EDIT: On the 4gb/$40 plan as well Q: How can...
hi @Shazia_K can you please looking into my account. recently i have trouble sending out the textmessage
HiI set up my dad with Public Mobile about a month ago and it was working perfectly. But we just recently went on a trip for a week and we noticed his phone number has changed.He can make and receive phone calls, use data and everything BUT his phone...
Im already on PM but want to purchase 2 more SIMs for visitors to use. Any way to add these SIMs to my account and pay the bills through my account? Thanks
I am travelling to the USA for 10 days this evening and need to add on the US Text/Talk Roaming Package. I waited until today because of the time restrictions on these packages. Now I am unable to add it on, because I continue to get a "Generic Err...
Best wishes to all of you for a happy holiday season and a happy new year
I'm looking for a good VoIP app to use in conjunction with a data only plan. I plan to port an existing number onto one of these VoIP services. I know that there's a bunch out there - Fongo, TextNow, TextPlus, etc. Any recommnendations on which on...
Hi friends, My account was suspended even though there were sufficient funds in my account to pay my monthly fee. How would I could about fixing this? Thanks!
I have the fall promo plan future dated to start january 20 I have auto renewal set in place. I will be out of the country from jan 9 - feb 9. Ideally i would like to1) remove auto pay and let plan expire2) pay for service on Feb 8 and have promo pl...
Ok, this email is targeting any mod that can help... please... So here is my story. I was one of the unfortunate people that had problems porting in. Coming from koodo pre paid and things just didn't go well... after almost a month, a few emails and ...
Hello, what calling features are included in PM talk plans such as the fall promo. This is not clear from PM website. Are the following included: - voice mail- caller id- call waiting- call forwarding- conference calling, etc thank you
Just received my sim card and am in process of signing up with PM , but when trying to pick a new number , it just seems bizzare to me how you have to load up new ones to find out which number you are looking for. Couldn't they just add a search bar ...
U know how Freedom has the Band 66 AWS-3 LTE, and how they claim it's traffic free, perhaps Telus should also issue out their own too, who knows, Order 66 might be an interesting competition tactic, just saying, this could be a fabulous opportunity
@Shazia_K @Caroline_D K. I asked TWO weeks ago how long of a heads up I should give so I can get my koodo number ported before my account goes into another month of billing and I was told At the moment it'd be a better idea to write back to us 2-3 ...
I activated the promo 12GB plan, and paid for the service upto Feb 2017.The phone is used by my daughter, and she received a message the other day saying that plan needs to be renewed, and another today Dec 22nd, saying that the plan is now suspended...
I've created the Hotspot on my phone (Huawei) and used my laptop (windows to connect it, the connection was successful, but I couldn't use the Internet. (The day before it was OK but last night and now it had problem) I'm pretty sure that my phone ...
Season's Greetings / Happy Holidays / Merry Christmas / Happy Hanukkah to everybody here including the PM team! Many of us are appreciative of all the hard work and help the top community members and PM team have put in to handle the support backlog...
Hi, Does global messages can also be used to send texts to Pakistan? As I tried but its says they dont offer.thanks
Sometimes when I make a phone call I get a "call limit reached" message.
When I try and contact support I get an "email address does not match" error. However when I look up my profile I am entering the address that is in my profile. I even did a copy/paste and it still gives me an "email address does not match" error.
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