Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does anyone know how to properly configure one's phone to be a hot spot?I activated the wi-fi mobile access feature on my Motorola G phone. When I tried connecting to it using my laptop, it said I had a limited connection with no internet.Many thanks...
If I purchase the 10 days US roaming unlimited call add on, when I make call to US number at US does it charge my minutes for another add on 200 minutes North America?
I was on Suspended Status on a 90 Day Talk, Text & Data Plan for about a couple of months. Now I only need 30 Days of Canada/US Talk at $37. So I logged into my self serve account and went through the plan change process and was charged $37 + Tax on...
Hello i got a new phone and now I have no data I can get calls and texts but no data. I put in my sons wind chip and it gets everything anything I can do to get it working? It sucks to pay for something you can't use. Also if I put the chip back in m...
I bought text roaming plane plan to be in touch with my work. I was surprised it's not working.I've only 3 days trip to the state, I already lost 30% of my service. Please advise ASAP
Okay, I have two phone lines that I activated on Nov 20 on 10 day plans. The lines did not work nor did the switch over to the fall promo. I emailed and sent PM's to Mary and Shazia... never received a reply. I finally received a PM from Saray on Dec...
Hi, I still have an old sim card when PM was giving it away for free several months ago. Can anyone let me know if that sim card is eligible for the $40 / 4GB plan? Thanks,
Hey Everyone! Merry Christmas and happy holidays. I just notcied something recently. When i was downtown Toronto (Dundas Square/Eaton centre) I had 3G data most of the time. Ive also noticed the same whenever Im in Kitchener. Also noticing I have les...
Hi there,i can not log in to my account because it was locked out,is anyone can help me?Thanks and happy holiday!
Hi, My account has been suspended since November. I tried to change my plan to the 10 days text-only plan and reactivate it to port my number, but I couldn't.Apparently the site has charged me twice, but the current ballance is still $0. Any Ideas? ...
Me again. Miss me? Have one more question. Is there a way to eliminate having to hear the number a voicemail was sent from before hearing the actual message? Drives me nuts having to hear it everytime. Didn't see solution here, but if you knew me ...
Spoiler Hello,I activated my Public Mobile SIM card a few hours ago. I am able to make outgoing calls but I am unable to receive calls/texts with my Public Mobile SIM. I am assuming that this is because the port has not been completed. How long does...
Hi, I just got home for Christmas and my parents who are senior citizens 82 and 79 years old told me that our neighbours had orders sim cards for them during the promo peroid so that they can sign up for the promo, however, the SIM cards never arrive...
Hi all, a couple newbie questions for the vets.. 1 - I emailed a mod with an issue over two hours ago. Is it normal to wait that long (or longer)?2 - If the mod you email goes offline, is your issue passed on to another mod?3 - Do I need to be conce...
My account had a balance of $99 but not enough at the time of renewel for my 3 money plan. Now that i have the extra money to pay my bill my $99 balance is no longer shopping but it says i owe $120 to reinstate my phone service, were did my $99 balan...
I have just switched to public mobile and have immediately found that when texting my side of the text conversation no longer appears. i can still send and receive texts but my side of the conversation is not visible to me. I laugh at such a serious ...
Call me cynical but I had a hunch there was going to be an issue upon renewal - I signed up for the great $120 3 month plan that was offered in October. It was same plan I already had but was $68 cheaper for the three month term. All looked good, ...
Hello I ported my service to PM the other day and recieved multiple errors in the process, looks like my number and service is now working but I cannot logon to my online account, I am getting a generic error everytime I try. I have messaged three MO...
To anyone out there who can offer some help before Christmas... I referred an account the same day I activated mine nearly two months ago and everything was working correctly till yesterday afternoon on that account. That's when it started to go down...
Call me cynical but I had a hunch there was going to be an issue upoon renewal - I signed up for the great $120 plan that was offered in October. It was same pan I already had but was $68 cheaper for the three month term. All looked good, when I l...
When I try to change my number and select Toronto as my area. It only gives me 437 numbers as options but I much perfer a 647 number. Anyone know how?
HiMy renewal date was December 19 since my credit card has insuffient balance it didn't happend.I recharge my card and try to renew my account it showing its suspended.I could able to use data and message but not able to receive or make a call. I hav...
Good evening. I am writing as I am a new PM customer and have also set my kids up on PM for Christmas gifts. My issue is that one of the sim cards for the kids is not working - which means they'll not be able to use the phone on Christmas morning. ...
Hello PM. I schedule a plan change for 120 $. Which is today the date. I get an error on public mobile acc. Your account has been suspended. Also my 8 $ community rearward has been vanished.Any help. I have a badge of top 0.5%. So it's either 6 or 8 ...
Hello everyone, For over a week now I have not been able to received text/mms messages. I send messages and they are received by my contacts but when someone sends me something I don't receive anything. I have confirmed my apn and message centre numb...
Hi there, I'm having a big problem here. I have one accoutn that is no longer active as someone is trying to "steal" the phone number. It was around the afternoon that data service stopped, which was weird, but texting and calls still worked. Receive...
I signed up during the fall promo, and then got my wife to switch, using my details as a referral. Both self ports (Koodo & Virgin) were flawless btw. I never got my referral reward and decided not to bug the mods yet since they had enough on their ...
Hey Community, It’s that time of the year where everybody comes together to wish each other Happy holidays! On behalf of the Public Mobile team, I want to take this time to wish you guys Happy holidays and thank you all for your support, patience...
I'm wanting to switch more family members over to Public Mobile. I'm wondering if each family member has to create their own account or if it is possible to have multiple phone numbers on my account. If it is possible to put all the phone numbers ont...
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