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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How can I get my data after I used up mine

I paid $10 add on data when I saw 95% usage of my data. But seems it didn’t work. The $10 goes to my balance. Now my data is used up a week before the auto pay date. And I submitted a payment for another 90 days. What can I do now? I’m afraid I will ...

Paid before the auto pay.

I submitted the payment before the auto pay due date. Will it be charged twice in the auto pay date?

Data Meter Accuracy

I went into my account this morning to see whether the latest round of community rewards have been awarded yet. To no surprise, payments have been made. I digress. While in the account, I decided to check the data meter for agreement with usage me...

WORST SERVICE EVER!!! PLEASE READ. NEED HELP!

There is no way to talk to somebody and have problems resolved? WTF! Public mobile didn't take my autopay payment out on time. My phone service shut down. At a bad time. I needed my phone to work. I mashed away while I drove and the useless 611 s...

NO $8 Text Only for 10 Days option available!?

Like, the dark blue box with 4 main sections "talk", "text", "data" and "US Roaming Bundle" has no options listed under "Text". I just finished 10 days and need another 10; what gives?!

Auto-pay not acknowledged, charged twice.

Hello, My dad’s PM account has autopay set up, however, his phone number stopped working at the start of new cycle. I logged into his account and it mentioned that he did not pay his bill despite autopay working flawlessly until now. I made the payme...

NO SERVICE ON MY PHONE

My paymet was taken out of my acctount today but i do not have service.can anyone help me out plz

Resolved! Cannot receive calls! HELP!!

Hi, Just joined Public Mobile and finished registration and transferred my existing number. I'm able to send out calling calls, but it seems like I cannot receive incoming calls. PLEASE HELP!!

I heard Koodo is Rolling out the VOLTE, and WIFI Calling, Hopefully Public will enjoy as well

I hope Public will eventually be able to Fully enjoy and experience the same peripherals Koodo is also experiencing. Public shouldn't be Second Best Or Second Class

Resolved! Not Receiving 6 digit Pin text

Trying to activate a new account. Sim was registered in store. When it says it’s going to text me a six digit pin, nothing comes. Ideas? Help please.

Resolved! New 40$ plan for old customers

i have been with public mobile for 8 years if I transfer my plan for 40$ plans am I eligible to get loyality and auto pay rewards ? How much it going to cost me then ? Could you please reply ? Called customer service waited 30 mins no customer repre...

Not receiving

I have not received my SIM card after 2 weeks. Where is it

I Need help making a payment for my fathers phone.

My mother passed away, so the ownership of the cell phone that my father uses was transfered into his name upon her death. I am an aurthrized user on the account. My father does not have a bank account or any credit cards.. long story, so I have had...

Re: Messaging Moderators

Im currently trying to change pho e number but it keeps saying failed I refresh the list and try each and every one of them and it repeats the fail message

Unable to make or receive Calls

Hi, I am Unable to make or receive Calls, tried restaring phone, reseting phone, removing inserting sim card, nothing works Don’t know how to tag a moderator here either please helpthanks!

Resolved! Change Plan after expiration

@Moderator_TeamI need help from a moderator to apply changes to my account. Account Status: Plan Expired.I changed my plan from 90-day to 30-day. Thank you.

Access to Voicemail?

Need help accessing my voicemail, I dial 1-306-580-4001, the voice recorder prompt me "Enter your mail box number", so I enter my cell # , than I was prompt "Please leave a message on your voicemail"... BUT I did not want to leave my own voice record...

Invoice

Hi. How can we get invoice? Is it possible for a company to get invoices?Thank you!

New cell

90 Day Renewal and moving to new province

I'm set up on the 90 day auto renewal program. My next renewal is mid may and we are moving out of province (from ON to BC) at the end of June. Should I continue my auto renewal and once in BC do a change of phone number request? Or should I cancel b...

How to pay link

The How-to-pay link from the My Account page goes back to the PM main page.

Resolved! Purchasing a Voucher

When purchasing a Voucher and my payment is say expected to be $180, do I buy a Voucher for that amount or that amount plus taxes to be redeemed later through my account? Thanks in advance!

Considering Purchasing an IPhone 7/8 Plus in US

Hello, I am using a very slow and end-of-life iPhone 5. It is time for me to upgrade. I want to buy a second-hand iPhone 7 or 8 Plus with a minimum of 64GB storage. An alternate option is a 7 Plus 128GB refurbished phone from the US apple store ($689...

locked out

Hi, I am locked out of my account. Can someone unlock for me so I can make a payment? Thank You

KUDOs!!!

KUDOs!!!This new $10 plan is the "cat's meow" for me. I just registered with PM 2 days ago, and I have to say (well, I really don't have to, but I will anyway) that I think everything about PM is just great!I have had a cell phone for less than 2 yea...

SIM Activation Problem

I have tried everything my account and plan is all setup but the SIM card is not getting a signal. It has no number associated with it even though I picked one. I see the last fourdigits of my SIM card on my profile. Please Help!

Activation of New Sim Card

Hi there, I am just trying to activate a new Public Mobile sim card. When trying to unlock the phone after inserting the new sim card it asks for a unlock PIN number. My prevous provider provided me with these pins but I think I inserted these too m...

Resolved! Problems porting

I just activated a new SIM, created a new account, and completed the form to port my old number from Rogers/7-11 Speak out. Since then, I’ve been able to make calls, send/receive text messages, and make calls, but any incoming calls go straight to v...

My account

I can't login to my account and i can't reset password

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