Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, would it be possible to get some assistance with 2 ports from koodo? Your support request (#0330-0162) andYour support request (#2519-3367) Not usre how long it takes to get an update. Thank YouDanny
Porting from Wind.Was planing on inputting my account number and Pin.Is my Pin the number I input when logging into my account on the wind app on iPhone that they want?
hi i have purchased sim online and the transaction went through but I didn't receive any email from public mobile about any conformation.pls help
Hi Mods, I was just wondering if tracking information is available for SIM card orders. It's been almost 8 days without hearing anything, and it's starting to get frustrating. I'm located in the Waterloo Region. Order Numbers: 90950 and 95604 Thanks...
Hi,When I ordered my SIM card, I got it the very next day.I wanted to switch my parents to PM as well, so I ordered 2 SIM cards on November 9th and they still have not arrived..I am getting anxious because I want to receive the SIM cards before the 2...
Hi, I have recently activated my SIM card with PM. I ported my number or at least I tried to, I cannot recieve calls from anyone but I can make calls just fine. The number the other person sees on their phone when I call is my actual number. I have ...
Hi, I would like to move to PM by Dec 20th 2016 due to current contract and make use of the fall promo. I had ordered & received the sim card yesterday and would like to have the following queries addressed before the activation. Below are the step...
My billing from my previous carrier is coming up and I don't think my number will be ported successfully in time. Can I call them up later to give me a refund if I prove to them that I initiate porting to Public Mobile since last week? Or should I ...
Hi, i wanted to order a plan with public mobile, i was doing the transcation and i checked the box in order to keep my phone number with another company and it says that i need to communicate with public mobile community.. what do i do ?
Eh! Funny title I know. I received two sims in the mail. And may toss one on kijiji to help someone out (and maybe make enough for a free coffee lol). Is the non-activated SIM tied to me / my account in any way? Thanks! Cheers!
Like many others, I am currently in porting limbo where I do not have service. As of this morning, my Fido account was deactivated. I have messaged the mods and understand that I have to wait for them to get to it (huge backlog). My concern at this ...
I ordered a sim card on Sept 20 for my friend's new activation, received it in a few days but found out my friend's contract with Fido not expired till mid November. Now he is ready to sign up with PM and porting his number, will I get the reimbursem...
order a Sim Card last week. I got confirm email say "A shipment from order 90614 is on the way" In Nov 09 18:52.But i still didn't receive sim card. Can you help me check does the card is send to my home?The order number is 90614
In order to give public Mobile a try, I bought 10-day plan that expired yesterday, Nov 14th. Few days ago, I had logged in on my account and changed my plan to 90-day promotion. When I changed it, I clicked on the key for <Change on Renewal Day> bu...
Hi everyone. I followed the instructions found here: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Koodo-porting/m-p/86466/highlight/true#M15256 I used a different email address, as instructeed. When I ported my number from Koodo, my ...
I swtich my phone from another carrier more than two weeks. I met the following problems:1. Some times I cannot connect the networks. No cell phone singals can be reached one hour then the signals come back;2. Even i have signals, (but some times 3G...
I've finally sorted out everything with Koodo and got my account restored, and back into good standing (They've credited my account and gave me a bonus as well for all the trouble that was caused.)At this point in time Im requesting a Refund. I've em...
First post in the forums...seems to be a wealth of knowledge here. Search didn't bring an answer, so asking...how does xpresspost delivery work? I mean, are the SIMs actually sent to my community mailbox or do I get a door knock and get them at my d...
I have ordered a sim card from public mobile on Monday November 07 , the order is 90227. Today is November 15, I still do not receive the sim card yet !!!!I have received the confirmation email from public mobile. Why there is NO any tracking number ...
I just tried signing up/porting/activating and got an error after entering my credit card. Now when I try the sign-up process again it gives me an invalid SIM error. I couldn't even login to my account that I originally created so I had to create thi...
Hi there after going through activation i received this message "- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assista...
I changed my plan from a 90 day to a 30 day plan (change at the next renewal) – the payment due should be 42.00 for the next 30 days. The accounts says that the amount owing is 78.00 ..the available funds are 42.00. I have autopay so…it appears that ...
I have successfully ported my number from Fido, everything works except for data (or LTE specifically). I got 3G data to work, but I just couldn't get LTE to show up. Option is enabled in settings. I've read that updating the iOS solves the issue, bu...
I just swithced about an hour ago and got a text message confirming that my transfer request has been completed succefully.. does this mean I'm supposed to have network or is it just to confirm that they've received my request
I see so many complaints, just wondering how many folks have successfully switched? and from what carriers? Thanks!
Just wanted to make a quick post to show that the OnePlus 3T should have no issues connecting to the Public Mobile Network Public MobileFor 3G use (UMTS/HSPA): 850MHz/1900MHz bandsFor 4G/LTE use: 1700MHz/2100MHz bandsFor 4G/LTE use: 700 MHz bandSour...
Hey everyone, Yesterday (Nov.14) I tried to activate a new account - I entered my new Public Mobile SIM#, filled out the info to port my phone number over from WIND, and got through to the payment options. I entered my MasterCard info and it wasn't ...
My phone ported over after a week. I put in the public mobile sim and it will not work because needs payment, but i cannot access my account. Last week when I signed up it wouldnt allow me access to my account and I sent a PM to 2 moderators but st...
Hi,I just activated and trying to log back in to port phone # over from koodo.But, system doesn't let me log in. It doesn't even recognize my email address whenI tried to reset password(thought I messed up with password) Can someone help?
Trying to active for a friend of mine a PM account and i get stuck at "Alternate Phone Number"What's does it mean ? The phone number which he port or any random numbers ?And also Authorization Name : ? The owner name or what's the point ?
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