Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Afternoon everyone,I am desperately hoping to switch to PM as I switched my parents and my wife last year, but I'm stuck at one point. I understand that the data is 3G, and if I buy a data addon, it'll also be 3G, unless I'm only on a Talk/Text plan...
I plan to travel to US and want to add the appropriate add ons. Keeps telling me to add funds. I did a one time payment with credit card but that did not add to available funds. How do I add funds.
I just activated my SIM yesterday because of the promo where you get $10 off any plan >$30. I picked the $40 plan. However, when I check my plan costs, it still shows $40 as the plan cost (including discounts)... or is that that $10 credit in the 3rd...
Top right announcement panel on my self serve overview page is showing $25 referral promo. Sharing is caring! From Feb 14 – Mar 18, 2019 refer your friend to Public Mobile and both you and your friend will receive a one-time $25 account credit!
I have been a member of the Public Mobile community forum since 07-28-2017, and I have been active regularly. Yet I have only gotten to Model Citizen ranking. It is disappointing not knowing the requirements to rank up and having to beleive that it ...
Has anyone gotten the balance month over month down to zero?
I just activated my plan in WalmartPhone - Polariod A2 Flip-phoneThe new sIM does not workI just tried Rogers and Zoomer (CityPhone) sims on the Polariod flip-phone and both worked, able to call and received SMS - this proved that the phone is unlock...
My number can't receive calls & textHi!I have joined Public Mobile around 6 months. Today, I change my phone number on Public Mobile's Self-Serve Menu. So thankfully, it appears as if this can be done. I can see my new phone number in SelfServe, but ...
I've forgotten my password. I went through the steps on the website to recover it and I've never received the email to get a new password. I am now locked out of my account and I didn't even try to get into it in the first place.ramankant edit by ...
I tried to modify my wife's phone plan and I keep getting an error. Says oops something went wrong...log out / in to the account. I have done this a few times and continue to get the error.
My number: 250xxxxxxx is due for renewal by the 14th February (now the 13th) I have a voucher purchased 1 week ago however it is not being accepted. I have attempted to do so on the phone number 611, on google chrome and internet explorer without su...
for income tax purpose
Hi everyone! I switched to the $10 mth plan with 50 min of Canada wide talk (pls see my previous question...what does this mean?!) and 50 texts. I can't seem to find a way to buy a text add on...does such a creature exist? Thanks in advance!
Hi everyone! This might be a silly question, but what exactly does 'Canada wide talk' mean? I had assumed it referred to long distance only but the past two months I've gotten a text saying that I'm x minutes away from using up the 50 minutes inclu...
hi, I made a $50 payment on my account and it came off my card but it did not posting to my account. can someone help me?
Hey everyone. I'm new to Public Mobile (as of about an hour ago!) and to prepaid services in general. I know with postpaid/contract services, if you pick a plan, the details of that plan will be continued indefinitely unless you change it, even if t...
I have one number and no interest in having a second one. However, I use it on 2 different phones. One of them is an iPhone that I use for work because the app that I use for work performs better than on my Android phone. I prefer the Android phon...
My internet doesn’t work anymore, I checked my account and I should still have 4GB left. I can still make calls and my phone (iPhone) shows me that i have service and LTE but nothing works
I just signed up to Public Mobile. I tried to Transfer my number but It didn't work. So Public Mobile gave me a New number. I can call out with this number fine. But when I tried to call this number with my home phone I don't get any calls. It seems ...
I have sent moderator team a pm but haven't heard anything as of yet.. This is extremely frustrating. I made a manual payment of 60$ , my account balance shows 62$ yet when i login online it shows my plan as 'expired' and I cannot use my phone. How i...
Hiere i just changed my plan today and my funds were accepted.. But i have no service ... My name is Dale. i am in nova scotia . Also my servive area keeps changing.. If you could help that would be great thank you edited by computergeek541: rem...
HI, yesterday I changed my number and my plan is active. After I changed it my phone stopped working. I have tried to report and unreport, on and off, and hard reset. Nothing works. Account shows one number but my phone says another.
Incoming calls receive message phone number not assigned but can text and call out. Please help, number worked fine yesterday
I’ve had this similar problem since yesterday with my Samsung s5. Tried sim in other phones and still nothing. Reported and unreported. Nothing. Factory wipe still nothing.
I've had this contract since December on auto-pay. It shows Public Mobile 3G with full bars. i try to call or msg and it says you don't have an active plan and to pay $37.00. I log in and it shows my balance is $0.00 and my next payment isn't until M...
I've used the same debit visa to pay my account for a year and all of a sudden it won't allow it now..and I can't contact anyone to find out why ..WTF
Hello @CS_Agent,Since yesterday, my phone says searching and I can't make or receive phone calls. I tried taking the SIM card out and putting it back in. I tried resetting Network Settings, I tried a hard reset, I confirmed my account status says Act...
I really need help!!I Ported out my wife's number by accident as it is a similar number. I quickly changed it to the correct number but now her phone is not working. This is her business number and she needs to get it back right away. Can someone ple...
I changed my plan from the 45$ to the 21$ and would like to know when I will get my service back on
