Community

Resolved! Replacing phone

I am replacing my Moto G5 with a Moto One Vision.  Will I need a new SIM card and will my contacts be transferred with the SIM card?Thanks

Resolved! Forgot username

I forgot my username for the account login and the email address is also wrong on my profile how can i recover my username 

Resolved! Need new phone.

How can I get a new phone for $0 down from public mobile and keep the same plan but new number 

Resolved! can I get text/phone call in Japan?

Hi, I moved to Japan from Canada.  And I bought international call/text and thought the public mobile could be used by roaming for a while, but not.  Question is , can I still use  text/phone call in Japan with my existing Canadian phone number by ro...

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

Hi, iam having a really hard time .I had a flip phone and had a plan with pc mobile  I now have an iPhone, got my SIM card from public mobile.  I want to use the same phone number that I had in my flip phone which is xxxxxxxxxxx. I called my old prov...

Resolved! trying to switch my number public -> lucky

I followed the steps, and received the confirmation text, but when I replied Yes to the text ... nothing. no reply and no porting. any suggestions?

Resolved! Public Mobile "No Phone Service"

Hello everyone. Three of us in the same household have public mobile SIM cards in our phones. We have all had great service since getting set up a few years ago. Today, all 3 of our phones got NO SERVICE. There is nothing mentioned on the net whether...

Resolved! Account suspended and service disconnected - HELP

Autopay is on, nothing has changed from my end but my service is disconnected and my account says it's suspended.  It gives me an option to Reactive Current Plan, but I'm not sure if I should proceed this way. My billing date is anyday now (today/tom...

Resolved! Referral code

Hi guys, I just registered and activated my SIM card. The referral code I added doesn’t reflect $10 off my account. Anyone know why? TIA

Resolved! Can't access voicemail

When I am using my voicemail service it tells me I have a message. So I press 1 and it reads out the phone number and says "please press one now". When I press one it just tells me to press one now and nothing happens. Please help me 

Resolved! Manage my accounts

Hi, I have 3 numbers under my name for a long time and I've never login, I'm not sure if I've registered for my all 3 phone numbers before.  Now, I need to change my plan but I can't login.  I want to know is that possible to have one email account r...

Resolved! How long does it take to restore my service after payment and reactivation?

Like many others, my auto pay for this month failed, and my service was suspended - with no warning I might add. I received the text about autopay, and failure / account suspension today with no advance notice of disconnection. I've logged into my ac...

Resolved! Account Status: Plan Expired

I needed to call a business on 5th April. When I tried to call I got a voice message that said I had no PIN and no active account.At home on my PC I logged on to 'My Account'.Found the following :- Account Status: Plan ExpiredYour plan expired on Apr...

Resolved! Somebody spoofed my number

I just received a call from somebody who received a call from my number. They said it is a call from duct cleaning.

Resolved! device compatability to network

new mbr and my phone is not listed on the compatability list... is the Samsung A70 good with this network?

Resolved! US Roaming add on

I have a $20 talk/text/data bundle add on and was trying to add it for another 10 days and it isn't there anymore. Did the add on's change?

Resolved! I have a question about a confusing message i received about payments. what do i do next

Resolved! Account login

Hi I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong  please advise   edited by computergeek541: e-mail address removed

Resolved! Re: Transferring or Changing your Phone Number

Hi, i want to transfer my public mobile number to shaw. But the problem is my PM number is not working since 2 days now. Is there anyway I can transfer my PM NUMBER TO SHAW? Thanks