[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Re: Number porting problem
HiI ported my number from freedom mobile and I am not able to receive incoming call for over two days now but the outgoing calls work fine.
Resolved! How much effort to get to top 50?
Please give me an idea on how much post i have to make? Thx
Resolved! Phone number move
What happens to my account if i move my number to a different account. Will i be able to reactivate it with a different number?
Resolved! plan change BONUS
Good morning, i found a 2GBBONUS on plans 35$+ is this bonus apply to plan change - thankyou
Resolved! "Porting" PREVIOUS Texts
Hello, I will be transferring my Public phone number to a new SIM card, I do no have the prior one anymore. What I am hoping to do is access my previous texts (most importantly)/contacts and my voicemail.Please advise if there is a way for me to do s...
Resolved! Lost my 2gb holiday giveaway
Hi. When I signed up for my 35$ plan back around Christmas time there was a 2gb monthly free add on. Now when I Lon in to my account it doesn’t show up. Any ideas?
Error 821 activation
I was unable to finish the new sim activation.
Resolved! Plan re-activation
My account was suspended at midnight last night - I made a payment today ~9pm - it still shows as "Plan Expired" It show the payment was processed today, and that my next payment is not due until Oct 17. What do I have to do to get it active again?...
Resolved! Wrong account number on file
Hi, I'm switching cellphone provider (Telus). I was on the phone with Telus technician and I was trying to transfer my public mobile number to Telus but the technician could't complete the request because the account number on file is incorrect. Ca...
Resolved! pictures txt
i dont receive picture that send to me by txt ?, how can i solve this problem, thankyou
Resolved! long distance
hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou
Resolved! No service
Hello.I’ve just got a SIM card and when I inserted it in iPhone 11 unlocked I got “No Service”. Is it because I need activate it first or there is no coverage in my area? Nearest town 15km away, house in the field. Regards, Vlad
Resolved! Changing number on existing SIM card
HiI want to get a new number of my choice. When I try to change number, it does not give me the series of the number I want.I know if I get a new SIM card, I can have the number I need. If I get a new SIM card and new number, will I be able to retain...
Resolved! Refer a friend code not entered
I just went to Walmart to sign my wife onto PM. The phone salesman was rude. He just asked for a email adress, new pin and postal code. Before I know-it the acount was activated, before I had a chance to give him my referral code. He said there is no...
Resolved! Won't accept payment
My account is showing as suspended and requesting I make a payment. - When I press the "Reactivate Current Plan" button it takes me to another page with a "Make A Payment" button. - After selecting "Make A Payment", selecting amount due for the "Paym...
Resolved! Login Failed
Hi need help - I am trying to access my account and it wouldn't recognize my email address? I thought I forgot my password so I hit "forgot my password" to reset it but when I try to login to reset my password ... it would either say login failed or ...
Resolved! 2FA SMS from Bank in France not arriving
Hello, I am not receiving 2FA SMS texts from my French bank account. I could receive a Forgotten password SMS from the bank (sent from area code 249), but not the 2FA texts. After contacting the bank, they told me to discuss with my Phone Operator. ...
Resolved! Payment
I tried to go online and change the plan on my account. The site kept freezing and kicking me out. Once it finally worked I had 4 charges taken from my bank account.
Resolved! 4.5GB plan ended before autopay date.
Hi, I have a 4.5GB monthly plan where $38 gets deducted on the 22nd day of each month. Today, 1 week before my next autopay deduction, I got a notification that I have used up my data. So I made a one-time payment thinking that it would reset my auto...
Resolved! Old account, new SIM.
How do I go about activating a new SIM card on an old account?
Resolved! Network issues.
Madam, SirI have not been able to receive nor to make calls, in the past few hours.Is there a network issue maybe please?I am at work, and I need my phone as it essential going my tasks all day.Thank you for your reply.Marie
My phone won't let me call out
I am REALLY frustrated here!!! Finally successfully logged into the community so maybe someone can help!! I purchased UNLIMITED calling and UNLIMITED texting within Canada. I have only been a member for a few days here and I'm being told that I can't...
Resolved! Deferring Payment
Hi folks I'm planning to travel and would like to suspend my plan for 90 days. On an earlier post, I saw I could do this by "deferring payment" -- but as I am on AutoPay, how do I do that? Pause Your Plan (publicmobile.ca)
Resolved! Iphone and iwatch
I was told by the retailer to see if my service provider will support cellular on my i watch . Looking to buy an i watch GPs+cellular.
