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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54697 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62528 Views
  • 186 replies
  • 32 Bravos

Over 500mb of difference in Data usage between my account and my phone

For as long as I have noticed, my phone usage always shows higher than in my account.  This was with my previous provider as well as this one. This month the usage in my account is over 500mb more than what it shows on my phone. Anyone know why this ...

bds808 by • Great Neighbour / Super Voisin
  • 2042 Views
  • 12 replies
  • 0 Bravos

Resolved! Odd SMS from Public Mobile for Koodo BlackFriday Deal

I was interested in the Samsung Galaxy S20 FE at $0 upfront with the Tab, but does that mean I need to switch to Koodo? Why is Public Mobile sending these texts? If I understand, the phone is $600 with a $530 off (from the text), then I will pay the ...

Resolved! voicemail

How do I turn off voicemail?

kz1 by • Great Neighbour / Super Voisin
  • 1050 Views
  • 2 replies
  • 0 Bravos

Payment problem

I canceled the use of public mobile this morning while purchasing a plan from another company. But today, the public mobile payment was automatically paid. I want to get a refund. How can I do it?

Nadiel by • Great Neighbour / Super Voisin
  • 1241 Views
  • 5 replies
  • 0 Bravos

Visa debit payment

Hi, I used a Tangerine Visa debit card for autopay but the card was declined. I tried it twice actually. The resulting message from your website said to contact my bank but my bank doesn't even see the transaction. I checked the name and address on t...

Poesidon by • Great Neighbour / Super Voisin
  • 7365 Views
  • 18 replies
  • 0 Bravos

Resolved! Calling and texting stop working when data runs out

Hi guys, I don’t understand why when my data runs out my calling and texting are also affected. I think I have remedied why my data is running out so quickly but not sure why it is not using my 1GB add-on for one thing (of course it is possible that ...

I can not make call

Text and data work but call not. It ask me to use add-on for a local phone number.

Rahele by • Great Neighbour / Super Voisin
  • 1078 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Can someone please tell me how to reach a moderator?

my # is not working, it keep saying temporarily cancelled due to not making payment but payment is pre authfrom my credit card.  can someone contact me to this phone xxxxxxxxxxxxxxxxx thanks  edited by computergeek541: phone number removed  

kamal3 by • Great Neighbour / Super Voisin
  • 1293 Views
  • 4 replies
  • 0 Bravos

Resolved! Data and call don't work, text works occasionally

When I woke up this morning. All of a sudden I have no reception. Text still works half the time but data and call function are both down. Not sure why, I live in Barrie.

J0HN by • Good Citizen / Bon Citoyen
  • 4085 Views
  • 22 replies
  • 0 Bravos

Resolved! Current users online information

Hi all, On the community homepage, we can see the current users online information by clicking on the Users Online heading by scrolling about 1/2 way down the page. The question I have is, what do the two sets of numbers to the right of each user rep...

HALIMACS by • Mayor / Maire
  • 1417 Views
  • 7 replies
  • 0 Bravos

Can

Csnt get in to my acocont

Flomannett by • Great Neighbour / Super Voisin
  • 901 Views
  • 4 replies
  • 1 Bravos

Challenges signing ppl up ??!

Hey PM community ! We are special ! We save each month $$$ do you ever struggle to convince ppl to switch over??! What are the common excuses you hear and strategies to deal with them?!! much love PM

Savebig2 by • Great Citizen / Super Citoyen
  • 5048 Views
  • 47 replies
  • 0 Bravos

Phones Sold By Public

I've taken a look at the selection and I must say thanks for the laugh I've never, ever seen  priced lower than other brands. That's bizarre! Side note... 32GB in this day and age? 

B12 by • Great Citizen / Super Citoyen
  • 1299 Views
  • 6 replies
  • 1 Bravos

Resolved! Getting Started with a Upgrade ;-)

Sooo I purchased a factory fresh   'Moto G Fast '  to upgrade up from my 5 yr olde fliphone.    Woo-Hoo !! The flip' has been operating on a PM account/SIM since 08-2018 with a ported over phone number from SO'.     (also always saved my contacts on ...

dougc by • Great Citizen / Super Citoyen
  • 5268 Views
  • 30 replies
  • 1 Bravos

AutoPay Reward

New user here.. hi all   question for AutoPay.. I have already setup autopay by Credit card.. do I get a $2 reward?  my friend did.. but I go to my Plan and Add-Ons.. the Reward section has nothing..  I just joined today.. do I need to wait a bit bef...

hTideGnow by • Mayor / Maire
  • 950 Views
  • 6 replies
  • 0 Bravos

Resolved! Jenn

Can I refer a few friends to your team ?

A_marsh88 by • Good Citizen / Bon Citoyen
  • 1169 Views
  • 4 replies
  • 0 Bravos

Resolved! Hi

how much is 10g of data

A_marsh88 by • Good Citizen / Bon Citoyen
  • 1962 Views
  • 9 replies
  • 0 Bravos
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