Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PUK code

where do i get my puk code?

Does setting up Voicemail via cellphone costs minutes

Trying to set up my voice mail via landline and get the message must use cell phone to setup voicemail. Will this cost minutes? I am on currently on the $15 - 100 minute talk, ultd text, 250mb data plan.

where to purchase a phone

Hello ladies & gentleman, which retailers in BC sells a basic phone ($60-80) to use on public mobile?

Porting a number from Koodo to PM

I just activated a new SIM from PM, and now trying to port my number from Koodo to PM. But PM selfserve server is sooo slow, so I am not be able to complete my number port online yet... Would I lose my Koodo number after certain period of time?

How do I save iv been here for over 10 years

Not fair iv been here over 20 years how do u save what do I get for being with this company now no call centre.

Service

I have paid but i don’t have service

Self Serve really slow?

Why is the self serve website so slow? Logging in takes like 5 minutes and every time I click on something... another 5 minutes or so, if it even works at all.Tried different browsers and mobile data network... still the same with all that I tried.

Out going Caller id

Hi, I am new in Public Mobile, I am facing an issue that when I call anyone who doesn't have my contact no. saved in his phone book. My name display wrong. How can I fix my name? Please help me.

Email confirmation

I didn't get an email confirmation upon activation but payment was taken off my card . i did get an error code telling me to log on again. I don't want to do this for fear of two payments being taken off my card. What does this mean?

Locked to bell cellphone

Does the fact that my cell is still connected to my old provider matter ?Do i have to unlock it ?Please note that my contract is expired and i no longer even have a number with them.

Resolved! Network Status monitor graph on this site

With all the network issues PM customers are experiencing today regarding not being able to make calls from certain areas wouldn't be a good idea for PM to add a Network Status section on this site. A simple graph with green and red will do. This way...

Waiting for help

In order to get my komodo number I need to go through the moderater_team.What is the wait time in average to have anyone one team to contact me.thanks

Resolved! No Sim

I'm having a Sim card issue. I reviewed my card yesterday and just activated my public mobile card today. I’ve put in the correct information, I’ve have taken my SIM card out and put it back in, restarted my phone and still no luck with it working. M...

Resolved! Charging phone with USB in car?

I'm reading that my car usb outlet has just 0.5 amps and that it may not be enough to charge my phone and use the GPS. So I'm looking at using the 12 volt outlet with a usb converter but they all seem to say 4 amp which is double what my home wall ch...

Can Not Activity SIN card

Hello, I got a public SIN card and try to activity it online. When I filled all information and try to pay the fee, it show an error. I already tried several times , and it appened again and again. I tried to call the phone number to activity the SIN...

Porting number from Koodo prepaid

So I just joined PM and I'd like to port my number from my Koodo prepaid acct. I tried to change the number directly from my account but I got the "we are experiencing issues" error. It seems like I should have used a different email address than the...

Double dipping by Telus/Public Mobile

This is from another post to bring awareness to this issue to other forum users: Re: I switched plans before auto-payment date. Seems like I've been overcharged.It would be helpful if they posted a warning stating that there is no refund for a parti...

Cannot receive sms validation

Hi, I ported my number from Bell about 24 hours ago. I can make and receive calls, texts, and mms. However, I CANNOT receive sms validation codes, notifications, reminders or alerts from companies/businesses; for example, my requested banking valid...

Resolved! could not complete activation

Hi guys (and gals), I looked around the forum, but unfortunately it sounds like this isnt something I'd be able to smooth out on my own.I recently bought a new sim, went through the activation/account creation process, picked a plan, entered payment ...

change phone number

I just joined Public Mobile last week. I was hoping to keep my phone number that I had with Koodo, but its not working. I followed the online instructions that said to make a new one and then I could switch back later, but when I type it my old numbe...

Porting from Koodo prepaid

I've signed up yesterday, but can't port from Koodo prepaid. It seems like I have to pm the mod team, but I've gotten no response yet, 1 day later . How long is this supposed to take ?

Unable to activate, error occured, log in again.

I have been getting this issue for a few days now. Trying to get my friend on board before the deal is over.after going throught the sign up pages, and clicking activate, it would go to a page saying an error has occured, please log in again. Trying ...

Texting stopped working

I renewed my plan the day before yesterday. When it was first renewed it worked fine. But then yesterday my texting stopped working and now I can't send or receive texts. I need this fixed ASAP

STOLEN cell phone

My cell phone was stolen today. I pay in person, month to month at London Drugs.I DO NOT have Autopay set up.Do I need to get a NEW cell phone number?I am paid up until mid April. Do I lose what I paid?

Resolved! Could I return SIM card?

I got my SIM card at London Drugs. However, the activation has been unsuccessful with multiple tries. Would I be able to return the SIM card? Thank you!

9.66$/month, ideal for lite users such as kids, parents, etc. plz see calculation + $25 Referral cre

Public Mobile prepaid Advantages1) Cheap and value for money2) Reliable coverage and service ( same as Telus, koodo, Bell, Virgin, since it uses same tower)3) Flexibility to switch back and forth between plans, so if going on vacation can still keep ...

@Moderator_Team Unlock SIM

Hi, I would like to unlock my SIM to use on FIDO TELUS locked phone. @Moderator_Team can you please provide the setps and the PUK to unlock my Public Mobile SIM?

Resolved! Didn't get the complete referral Bonus of $25

I was referred my by frnd and I suppose to get $25 as referral bonus, but I just got $10. Why it was happened so?

Resolved! Can't receive calls after porting number to public mobile

I can't receive calls after porting number to Public Mobile. Calling out is fine. Porting of number was successful as per Public Mobile self serve site.

Porting from Telus and phone not Recognizing SIM

I followed all the steps to a tee and and my phone is not Recognizing the SIM after 4 hours. How long does it usually take when porting a number from Telus. I have made sure the Network settings are exactly as is prescribed by PM Do so just wait long...

Community

Forum Posts