Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Years with Public Mobile

Is there a way to figure out how many years / months you have been with Public Mobile? In the transaction history, I only can go back 6 months.

US roaming data

I purchased a data add on yesterday and purchased us roaming data by mistake, i don't travel so no need for that. is there anyway to get that add on cancelled and reimbursed?? thank youErnie

US Voice and text

I purchased the US voice and text add-on and I have been unable to recieve calls to my phone while in the US. SMS and MMS messages have been working but for the first 4 days I was unable to make outgoing calls. They just dropped without ever connec...

Resolved! Calling, Texting, Data work fine, MMS not working

There are plenty of threads just like this one here, but I haven't found anything that works yet.Transferred my SIM from Xperia X Performance to new Xperia XZ2. Everything works fine except for SMS. Can't receive or send them.I'm pretty sure I've tri...

Resolved! Why are incoming calls counting towards my minutes?

Logged into my account and it said this:100 Minutes Canada-Wide Talk25 / 100 MIN My plan says: $15100 minutesCanada-wide talkUnlimited International Text and Picture MessagingUnlimited incoming callsBonus 250 MB Data⁴ at 3G speed with AutoPayVoicemai...

BMO Mastercard/Debit card

Hey guys, has anyone used one of these cards to activate an account? I have a friend trying to use one but it says it won't accept it, im wondering if she may have made a mistake with her address or if these cards just won't work. Thanks in advance.

Resolved! Will i receive monthly bills?

Hey guys,I'm new to Public Mobile, wanting to change from Telus. I need to receive monthly bills for banking purposes, and i would like to know if i will receive bills from Public Mobile. I am planning on signing up for the 15$ plan if all works. Th...

Resolved! Phone connected to Telus service not PM?

Last week (03/13/2020) my phone would not make calls or send texts. Telus showed as the service-connected to, in the top left corner of the phone and not PM. This lasted for about 36 hours then it went back to PM and worked. I have never been with Te...

Resolved! re-activite SIM card

I purchased a Public Mobile sim card and created an account in December 2019 which was active until end January 2020. a relative left country for two months so the account was maintained. I have since purchased another sim card and new account with t...

Haven’t received SIM card

I bought SIM card online on March 9,2020 and was told item was shipped out on March 10. I haven’t received it almost 10 days.

Cant make any calls "All circuits busy" , anyone else?

i simply cannot make any calls... is there a PM outage?

Resolved! Cacelling the service

my phone number is 5**-***-****. I would like to cancel the public mobile service

How may I close my existing PM account and port my number ?

****** Because of problems with my existing account I'm considering to start fresh and open a new PM account but was told (by Beer) that I may not be able to port my number to the new account. Would hate to take a chance and possibly loose my existi...

Texts go to 7723 instead of phone number

Hi everyone, My phone for some reason keeps sending my outgoing texts to 7723 instead of the number I'm trying to reach. It also won't send or receive calls. When I call someone it rings in my end as if everything is good, but the other person will n...

Locked out of my account email address on account locked out of

How get back in my account

International texting interrupted

Hi allWhen I text overseas, sometimes it works and sometimes it doesn't. Local texting is fine.Examples.1. A person texts and I can begin a texting conversation. However, after a few texts the person doesn't receive my outgoing text, but I can still...

Mod Team Appreciation

I've now had to put tickets in a couple of times for the mod team. I have found them nothing but helpful, professional, and competent. I'm actually happier here with this customer service than with a lot of other over-the-phone customer service I've ...

Resolved! $5 canada add-on

Hey Everyone, My parents are each on the $15 plan which has worked well for them, but with everything going on I would like to give them extra minutes just in case. Could I add-on the $5 Canada option to give them an extra 500? Thanks!!!

Phone service (tal) not working

Error message "Mobile network not available"

Resolved! Any support from Public Mobile for "Non-urgent Health Teletriage" during the COVID-19 pandemic?

I have never been over my minutes before in the last 3-4 months of having Public Mobile, but have been forced to be on hold with the Health Link number due to a sick child with Pneumonia. Topping up my card before minutes ran out was very stressful....

Resolved! U.S. Roaming Add-Ons 10 days.

I paid for US Roaming Add-On 10 days last week and could not access data the whole time I was in Washington State. I thought that's what we paid for. The ability to make and receive phone calls as well as have data access to the internet. Am I mis...

Survey from 5131

So I made use of the mods the other day to a good conclusion and today I received a request to do a survey via text."Hey, it's Public Mobile. We hope your request went well. To help us improve, let us know how you felt about it by filling in this opt...

Resolved! "Sorry, you've been locked out. Please contact Public Mobile for help"

I recently tried to log onto My Account for public mobile. I couldnt remember my password so I had to reset it using my email. Then, I tried to log on with my new password and the "incorrect password" message kept occurring. After several incorrect t...

trying to call local numbers

I can not call local numbers the message I get is: Sorry you can not complete this call you do not have an active long distance add on and this call is not covered by your plan.Now even trying to get my phone message I get this!!!

Tethering problem limited connectivity

I can't WiFi tether my phone it always says "limited connectivity" even though 3G data works fine.It also appears that I can't delete or modify the APNs that are one the phone, I can only create a new one. Is this something PM needs to fix on their e...

Re: Phone service not working

I got my SIM card from public mobile and lost it so I got another SIM card from public mobile insert in my phone and it says no service and lockedHow can I get my SIM card to work and unlocked the same cell phonePlease help

Help! Need free US roaming!

Stuck in US and need connectivity. Can’t return to job, can’t afford ongoing roaming. PLEASE MATCH THE SERVICE OF THE OTHER PROVIDERS.

Loyalty rewards

I can't exactly remember when I signed up but I am sure it is more than a year ago - it should be AT LEAST two years by now - maybe longer - but I am only getting one year loyalty reward. How do I find out when I first signed up?

Resolved! upgrading plan - are remaining funds transferred to new plan?

Hi. I'm going to upgrade from the $15/month plan to the $25/month plan and i have a $50 credit still on my account. Will i lose the $50 on my account if I upgrade? Or just this month's charge if I upgraded immediately? thanks for the help. Phil

Losing my number soon

Hello, My bf and I are struggling and asclose to losing our number,. Is there anyway i can contact someone to extend it until apr 1? When we get paid and putting minutes on it. Really cant lose this number and need to keep it! Any information would ...