Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need I speak to a human like now or am going to switch provider! I need a bigger plan 8 gigs data not enough EDITED by ShawnC13: Changed title so it matches the subject and not the announcement this was originally placed in.
Hi,earlier today I bought two (2) SIM cards. Activation of the first went well. After that I tried to activate the second SIM. I used the same name/email/address but different PW as the first time, because both SIMs are for my kids and I want to be t...
For several years I intermittently get error messages when dialing: "Talk is not included in your plan""Your plan does not include long distance" These are Public Mobile recorded messages. The error message occurs within Public Mobile - i.e. before...
I'm writing this on behalf of my mom, who had her account hacked into and all the information changed. Is there anyway we could make a new account for her without having to change phone numbers? Her phone is currently working but her login has been d...
I purchased an international long distance add-on yesterday morning - it took an hour to take effect but it did work eventually. I just tried calling the UK again this morning and i am getting the same message I was before it was active "you do not h...
I think it was bought in 2014 at a public mobile outlet
There is an Unofficial Rewards thread in Lounge as well
I am trying to reactivate my plan, I was able to make a payment but I cannot go to the Plan tab or click "change plan" on my profile page. Is this a website issue and will I get confirmation if my plan is active soon? I require a phone tomorrow.
hello, is this possible to transfer data from my account to another person's account. as I do not need data included in my plan so I want to transfer my unused data to my friend's account. is this possible???
Just wanted to share my experience switching to pm in store. If your looking to activate a new account or upgrade I highly recommend the mobile shop kiosk in superstore. The employee was very knowledgeable about different carriers and the specifics o...
How do I access my voicemail from device ?
I created an account from my phone via wifi. After filling out everything, it got to the end and went to an 'error 404' page. I can't login. My bank account though, has been charged the 44.80 for my plan, but everytime I try to login, nothing. I neve...
I have an older iphone 4, on which wifi changes to G3 when away from the house. My latest software version is ios7.1.2. My iMessage, SMS and MMS works in the house. My APN is isp.mb.com Is that what it should be? My personal hot spot is off. ...
So hi, new here. I just got a SIM card at a mall kiosk, and they setup my basic ($15) plan for the first month. Great. I got home and see the welcome message in my email. Also great. Unfortunately, there's no password to login...and when I try t...
Hello,how should we proceed to unlock a phone that have been locked with Public?thanks in advance !
Ok so I bought a phone the other day and I became aware of the flash sale by watching the employee "lazy" . He was too intimidated to set up my account and told me to do it myself. So I asked him about how I get the credit got the flash sale?? He sai...
Hi everyone, I am new here , kinda. I had a Public Mobile account last March which got deactivated because I stopped using it. Recently, last October, I bought a new SIM card again and continued using PM. I would like to know if I can change my...
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Hello, My services are deactivated and I don't have due to pay.Please resume my services
Hi! ive been with public for 2 years. No big issues. I’ve submitted a ticket and will explain what else I’ve done but didn’t know if anyone else has had a similar issue. I have an iPhone 8plus. Same phone number. Every once in awhile the last month o...
hello !ordered : october 23rdThanks for your order on 10/23/2020. i have a FLEXDELIVERY canada post account which means they keep all my mail there and notify me to retrieve any and all mail in-personno notification whatsoever for my SIM card arrivin...
My account has 400 min international call add-on. However, when I tried to call HK, it did not work. The response was that the talk is not included in the plan. Why is that? My account summary clearly shows that I have 400 min. How can I use the mi...
Hello I brough a pay as you go card from 7-11..How do I activate onto my cell phone ?
I would like to buy this phone or this phone: https://www.gearbest.com/cell-phones/pp_009115961489.html?wid=1349303 Look like the Network Band is compatible but not at 100%. I would like to know what impact it may have. Thank you
Hi there, I’ve been with public for some years now and never had any issues with the speed for the most part but recently I’ve noticed my LTE speed is definitely not reaching the levels it was at before. This is concerning considering I have one of t...
