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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 56490 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 63642 Views
  • 183 replies
  • 32 Bravos

tacking lost phone

Hi, has anyone been able to find a lost phone with public mobility, do you know if they can see last location before it died using the IMIE number or cell number ?Thanks Nicki 

KGblake by Good Citizen / Bon Citoyen
  • 1997 Views
  • 13 replies
  • 1 Bravos

Resolved! Creating an account

Hi, I just got my account yesterday, and I am trying to create my own account to access payments, but after I put in my new phone number and "submit", I am not receiving a 6 digit access code to set up my online account. I have a gmail account, but n...

veragoodman by Great Neighbour / Super Voisin
  • 1218 Views
  • 5 replies
  • 0 Bravos

Resolved! Is this your phone? Trying to track down owner.

Hello,I'm trying to return a cell phone that I found to it's rightful owner.The phone is locked and the sim card is still active. if you can identify this wallpaper, please don't hesitate to contact me. Thanks, 

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Emlopez by Great Neighbour / Super Voisin
  • 1932 Views
  • 6 replies
  • 5 Bravos

Resolved! Service has been not working for past week

Two accounts both iPhone 8 +, not receiving calls. I am on Lucky mobile and was able to replicate this issue. Text messages seems to work mostly. This is not acceptable. I have checked accounts and are in good standing. Tried restarted phone, nothing...

adhanju by Good Citizen / Bon Citoyen
  • 2339 Views
  • 15 replies
  • 0 Bravos

Resolved! Email from public mobile

I got email from public mobile Missed a payment? Your Public Mobile account is in suspend. I do not have any active account with public mobile. Please let me know who is using my email address. 

dasbhanu by Great Neighbour / Super Voisin
  • 3483 Views
  • 16 replies
  • 0 Bravos

Resolved! Black Friday Deal

I submitted my email, got sim card, signed up and activated phone with email but didn't get the Black Friday deal. How do you activate the deal? 

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Dutchy_56 by Great Neighbour / Super Voisin
  • 977 Views
  • 4 replies
  • 0 Bravos

Resolved! Network

will your network in Canada support: GSM850/900/1800/1900MHz, 3G: WCDMA850/1900/2100MHz, 4G,5G

refugesailor by Great Neighbour / Super Voisin
  • 1788 Views
  • 3 replies
  • 0 Bravos

Connection

HiMy regular data exists red,but I have additional data available. Can not get web access. 

Sunils by Great Neighbour / Super Voisin
  • 818 Views
  • 4 replies
  • 1 Bravos

How to Quote when reply on Mobile Browser??

hi,  wonder how to Quote when I am replying if I am using mobile browser?? I know how to do this on desktop... but forgot how to do on Mobile.. (sorry.. I am sure someone told me before...but I usually don't use mobile browser for PM Community so I d...

softech by Oracle
  • 1068 Views
  • 8 replies
  • 0 Bravos

Getting close to 30th day but I do not see the second month credit

I already checked the existing answer saying it would deposit before the first 30 days. Does it normally get close to the last day? My second month would start from 13th and I still do not see the credit on my account. I confirmed that my email was r...

taya1214 by Great Neighbour / Super Voisin
  • 907 Views
  • 3 replies
  • 0 Bravos

Resolved! Hi

Having trouble resetting my forgotten password can anyone help me please

Baker1234 by Great Neighbour / Super Voisin
  • 975 Views
  • 3 replies
  • 0 Bravos

Resolved! PURCHASED PHONE

i JUST BOUGHT A REFURBISHED PHONE FROM HERE, IT IS A GIFT SI WILL THE PHONE BE UNLOCKED? 

honrie by Good Citizen / Bon Citoyen
  • 3553 Views
  • 25 replies
  • 0 Bravos

Resolved! App to read the Community?

I know PM does not have an app for Community.. any 3rd party app on Android that can make checking Community easier?   checking any way other than mobile browser. thanks

softech by Oracle
  • 792 Views
  • 3 replies
  • 0 Bravos

Resolved! Data disapeared

I have a plan that gives me 1gb of data. This month, after using 560 mb, it looks like I've exhausted my data. But why? Can a phone use data without recording it?My data re-ups in 2 days, and I'm always at home with wifi (thanks, 2020), so it's no bi...

cdm by Great Neighbour / Super Voisin
  • 1013 Views
  • 4 replies
  • 0 Bravos

Resolved! Iphone hotspot doesn't work

Hi, I tried to set up the hotspot function on my iphone 6, when i clicked the hotspot section, it says if I wanted to set up the hotspot, I needed to contact public mobile. When I clicked the APN section, it only has three lines: APN, username and pa...

Olivia2021 by Great Neighbour / Super Voisin
  • 4990 Views
  • 9 replies
  • 0 Bravos

Resolved! Refer A Friend

Will I receive a one-time credit of $10 for refer a friend to join PM?Thanks!

SWND by Good Citizen / Bon Citoyen
  • 2189 Views
  • 11 replies
  • 0 Bravos

Resolved! Add-ons

I purchased an add-on. Money was deducted at instant but plan was not activated. What to do now? I am thinking that I wasted my money.

meet by Great Neighbour / Super Voisin
  • 1067 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't register for auto pay.

  I changed my billing address with my bank today so I've been changing the payment info on my various autopay accounts, public mobile included. However I keep getting an error saying my bank account is blocking the transaction, I know its not my ban...

adamk by Great Neighbour / Super Voisin
  • 1143 Views
  • 5 replies
  • 0 Bravos

Re: insert sim / emergency

my email is xxxxxxxxxxxxx, it seems that it was locked out, please help   edited by computergeek541: e-mail address removed

allanxie2018 by Great Neighbour / Super Voisin
  • 874 Views
  • 3 replies
  • 0 Bravos
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