Community

Resolved! Overpayment

Why am I being charged $1.16 on top of my monthly dues?

Resolved! Account Deactivated

I saw from another message that someone else had the same problem. My account deactivated from a missed payment even though I have autopay. According to the other message, there was an autopay system failure yesterday. My question is do I have to man...

Resolved! My Plan Deactivated.Suspended

So I'm registered for Auto pay. Couldn't figure out why my data wasn't working. Finally got someone to call me, my service was suspended. It was registered to a CC that is ABSOLUTELY not declined. I came, paid the bill with the same CC, checked my se...

Resolved! couldn't get incoming calls. it goes to voicemail right away

Hello,I switched my service from fido to public on April 2.Today all my incoming calls went to voice mail right away.could you tell me what the problem is here

Resolved! Account change username

Hi thereI have opened a ticket for change account information from xxxxx@xxxxxl.com to xxxx@xxxx.com. Now I’m not able to login with any of the username. Please advise  Julie  Edit by Dunkman: removed personal information

Resolved! Cannot make out of province call

Hi, I have a $25 plan which should allow my to make calls to other province. I tried doing so by and a message says I do not have an active long distance addon. Need some clarity. Thanks

Resolved! How to transfer auto pay to another credit card

Resolved! Phone was lost. Got a new sim card and a new phone. How do I assing my old number to a new sim card?

Phone was lost. Got a new sim card and a new phone. How do I assign my old number to a new sim card? I tried to follow some form I found on the website, filled everything, submitted, never heard back from anyone. How do I do it effectively ?

Resolved! Call made in error

I am an elderly and new cell phone owner and Public Mobile customer.. About 90 minutes ago, while intending to message my daughter in the USA (covered by my plan) I accidentally called her number (not covered by my plan). My number is xxx-xxx-xxxx. M...

Resolved! 2.5 time limit per call

During Covid-19 2.5 hours time limit per phone connection can lead to someone death. Waiting time for vaccination booking is  longer than 2.5 hours which is making booking impossible. I think it could also lead to legal action in the future. Please r...

Resolved! I cannot log in with an email address I've used before to set up an account-cannot verify email

I cannot log in with an email address I've used before to set up an account-cannot verify email is the message I get when I try to link to 'Forgot password'

Resolved! Plan Expired

My plan says that it expired but my credit card is still good. Please help! I need to make and receive calls. Thank you! @CS_Agent 

Resolved! Auto pay did not go through- tried to pay online and over phone with no luck!

Today none of my services worked and I had message saying my autopay would not go through. This also happened to my mother and grandmother (three separate accounts and credit cards). Then I tried to pay over the phone and that would not work, then fi...

Resolved! Data

Hello. I have had my sim card for a month. Now for the second month I have a $15 plan. But my data is not working at all. Why is that?Ameneh

Resolved! Can't Create a Self Serve Account

Hi  Ive been with Public Mobile for several months now, but I never got around to creating a self-serve account. Recently my SIM card got damaged so I ordered a new one. I have it but can not activate it since I do not have a self serve account. Vici...

Resolved! Very annoyed auto payment didn't go through now no cell plan

Been a PM member since November and have had no issues. But today my plan renewed and I have no service. I am on auto pay. Now I'm worried it will go through twice. Does this happen often.