Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just created a community account with a new username. How is my community account linked to my mobile account, I log in with my email account.
How quickly does my account update for minutes and data usage.
I want to suspend my phone service as the phone is missing. However, I cannot login to my self serve account. Is there any other way I can request for suspension?
Does it cost anything to change my phone number???
what do I do after I double payed for my month ? How do I get that money back ?
Hey,I just registered a SIM and chose a number but not satisfied with the number and changed it. the number has changed in my account but not in my phone. my sim is no longer active after changing the number in the account. Can you please help me?Th...
Hi, So my mom and I recently switched to Public Mobile from Virgin Mobile yesterday evening, but we still don't have service. We have both reset our network settings, and we turned our phones off and on twice. We've reached to tech support and we've ...
I used to be a public mobile customer and I still have the sim card. I haven't been using it for over a year. Can I "reactivate" it? Would I be given my old phone number or a new one, or is that up to me? Thank you
when I'm away from the house, I can send texts but can't receive them. people who send text says "it was delivered."
I purchased a $15 add-on for u.s. calling and it showed up as payed but when i try calling to the u.s. i keep getting a message saying i don't have an active long distance add-on. I probably did the first step wrong by not putting funds in first...bu...
@CS_Agent My plan renewed October 20th and somehow I managed to use all of my plan data. I need to renew my plan early. Please help! Thanks in advance.
Hello, I need some help determining how to amend my text situation with Public. I only receive text messages if it is a single text send to me. If the text is a group text, contains an image or a file, I will receive an empty text box that says that ...
Hello there,I have been trying to sign up to change the plan for my mom. I have been getting this following error message, '* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please ...
How can I block someone on my phone
How can I keep my data down so I don’t run out ?
My billing date is Nov 3 and I’ve been out of data for a day. When is my next month gonna start? Last month I think I remember I was into my new data package the evening before the billing date
Hello community, I have been regularly paying my public mobile account bill through autopay, but for some reason last Friday, my account just got disabled and my phone services stopped working completely. How can I resolve this? I am extremely puzzle...
Hello. New to pm yesterday.100 min plan to start.Summary screen says 26 min used of 100 so far.But detail usage says different. I assume round up to a minute. I count a 12 sec call as 1 min, and 2 min 20 sec call as 3 minutes, my total outbound calls...
Hi, I have a public mobile account and I would like to activate a new sim for another phone, but while activating its asking for the registration such as email user etc... so once i enter the same its showing error, i dont want to create a new accoun...
Good day community. So we are 5 days from our auto-pay date and ran out of data so I want to renew the same plan early. I topped up both our accounts and selected."change plan now" and nothing seems to be happening. Our accounts show a $45 balance wh...
Hey guys! Is there a way to change my plan before the next renewal date to increase from the 5gb to 6.5gb (it's only a $3 increase) and I would like to do that instead of waiting until my next bill which is in like 2 weeks, as it makes more sense to ...
I ordered a Sim card more than a week ago, so far nothing and I never got a confirmation email or order number. Was going to submit a ticket but I couldn't find an order number anywhere. Where would I find the order # please and thanks!
So I ordered a SIM card off Amazon because my local dealers suck. Dont even get me started with my local Walmart location, ive been there multiple times and the same guy is always there putting up an argument about Public. So instead I ordered off A...
I would like to upgrade my plan. When I get to the appropriate screen it says choose from the plans shown, but there are NO plans shown. Just blank square. What do I do?
How do I find the name of moderator
