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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

issues with Public Mobile.. again!

hello everyone,in the last couple of days i noticed my text messages where going down way faster then before while i am using less then before. So yesterday i decided to make a clear test to make sure, here's what happenned in my test: yesterday i ha...

Ted by Good Citizen / Bon Citoyen
  • 976 Views
  • 13 replies
  • 0 Bravos

Wrong number ported.

I ported my wifes phone from Bell to Public Mobile last week. I completed tge transfer and it worked. But now she has a new number which is half my number and half her number. How do I get this corrected?

ConnieHull by Great Neighbour / Super Voisin
  • 908 Views
  • 7 replies
  • 1 Bravos

Resolved! Lost Sim

I lost track of my PM sim card after swapping it out for a Mexican sim.  If the card is lost/stolen, do I have to cancel my account to prevent a potential finder from using it?  How do I replace the sim and still retain my existing account?

WinMan by Good Citizen / Bon Citoyen
  • 1049 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone Number Transfer

I made a phone number transfer to PM but when I try phoning the transferred number it doesn't work. The PM number shown on profile has changed so not sure what the issue is. My phone/data information on my other carrier is still there as well.

Kaguya by Good Citizen / Bon Citoyen
  • 1468 Views
  • 4 replies
  • 0 Bravos

Didn't use Rewards

My plan was just renewed. Usually my rewards are applied you my payment. This time it didn't take any of my rewards and charged me $50. My plan for unlimited talk text and 8GB data 3G was at $22 with rewards. Would there be a reason rewards not used?...

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tehowennathe by Model Citizen / Citoyen Modèle
  • 1128 Views
  • 25 replies
  • 2 Bravos

Helping Each Other

@CatCanyon SuggestionThe following is "knowledge" from the mod_squad or chatbot/Simon regarding how to lower or monthly fees...1. All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.i) There are ...

CatCanyon by Great Citizen / Super Citoyen
  • 494 Views
  • 5 replies
  • 0 Bravos

Resolved! How long to port a number

I was out of town and saw the promotion for Feb 2-3 so I purchased the plan in Bradford Ontario. I asked to have my current number with Koodo transfered to Public Mobile. That was around 1 pm on Saturday. My phone is working with the temporary number...

rmniemela by Good Citizen / Bon Citoyen
  • 2170 Views
  • 24 replies
  • 0 Bravos

Double payment

It took two payments out this morning and only good for a month should be two but I need that second payment back I have kids and need that money I wasn't expecting for it to come out twice 

Re: Double payment

Hi I made a payment this morning Nd it took two payments I need that second payment back I checked my balance and it says 25 and top up in a month but two payments came out

Public Mobile App Alternative

Firstly if you are not interested in the backstory of the solution in this post go ahead and skip down to the solution section below. Secondly if you are not seeing what's mentioned in the solution please ensure your device and browser are up to date...

Dankaroo by Model Citizen / Citoyen Modèle
  • 858 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan Expired, no service?

Hello, I was at a bit of a loss for this one as i haven't had any issues until this. I accidentally let my plan go into suspend mode but made the full payment the next day, but its been approximately a week now and i still have not got any services o...

kmac231 by Great Neighbour / Super Voisin
  • 1370 Views
  • 9 replies
  • 0 Bravos

Service cutoff renewal tmrw. Wtf public mobile???

plan renews feb 4.  Had no service all day text or call and have $70 in acct for my 50 dollar plan.  Use my phone for work and public mobile cost me about $600 today cause I missed call for a job.  

Radhatter by Great Neighbour / Super Voisin
  • 1044 Views
  • 13 replies
  • 0 Bravos

text wont send or receive

receive moved phone number from bell ... can receive and send phone calls ... tried to reset ... apn setting look the same ... removed and replaced sim card ... phone is samsung j3

dennyk856 by Great Neighbour / Super Voisin
  • 772 Views
  • 6 replies
  • 0 Bravos

Resolved! Port hasn't happened

Hi all,We activated a new line while porting the old number at the WOW booth. Right now data works and can make calls. But cannot receive calls or text messages. I attempted to call the phone (the number that is currently assign to it) and it goes to...

r1lee by Good Citizen / Bon Citoyen
  • 1154 Views
  • 16 replies
  • 0 Bravos

unregistered sim card

hello my phone says it is not registered on network.It was locked with rogers but I have an unlock code. It didn't prompt me  for the code so i went to #7465625*638*# and put in the unlock code. it says unlock is successful but it still doesn't let m...

funkiers by Great Neighbour / Super Voisin
  • 1400 Views
  • 8 replies
  • 0 Bravos

Resolved! signed up for 30 days free promo, visa was charged and the credit received was used as well?

Hi, I just signed up for the free 30 days promo with the $30 plan thats avalaible from Feb 2-3, but my credit card was charged $30 plus tax. I recevied $30 credit in my transaction history, but it was used on the same day. It looks like i was double ...

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kjc123 by Great Neighbour / Super Voisin
  • 819 Views
  • 4 replies
  • 0 Bravos

Resolved! Freedom Mobile Busy signal

Need some advice. Thank you beforehand for just seeing if theres anything I can do.  So I recently signed up a new number through PM, but for some reason I cannot take calls from two seperate numbers on freedom Mobile, I have got two other people to ...

Keverh by Great Neighbour / Super Voisin
  • 1937 Views
  • 8 replies
  • 0 Bravos

Traveling to Cuba

Will the 400min int'l add-on work to make phone calls from Cuba?

ELatina by Good Citizen / Bon Citoyen
  • 1178 Views
  • 4 replies
  • 1 Bravos

forgot password not working

This might not be helpful. Ive been pulling my hair out over this for two straight days. All i get is error messages. This was an issue as far back as 2016 according to the posts. How about just fixing the issue already. Im ready to pull my sim card ...

vinnieworth by Great Neighbour / Super Voisin
  • 555 Views
  • 5 replies
  • 0 Bravos

Resolved! Call Forwarding

Hey I come here to Vancouver for business travel a couples month in a year. I was wondering if it possible to call forward my calls from my asia number to a PM number if I were to purchase these 30 days plans from PM? Thanks

nicktin722 by Great Neighbour / Super Voisin
  • 811 Views
  • 7 replies
  • 0 Bravos

SIM PIN

Hi I just joined last night and my phone is asking for a SIM card passwor I tried 1234 but it doesnt work. Before I joined I checked to mack sure my phone was compatible with your company from the tool on your website. I need the PIN for the SIM Netw...

Text Working, But Phone says No Sim Card

I have recently set up my account, paid for Unlimited text and provincial TalkPhone is unlocked, and listed as working and not stolen etc.Phone says: No Sim Card Emergency Calls OnlyBut I AM able to send and recieve text messages.I have reset phone e...

sarhaisunsung by Good Citizen / Bon Citoyen
  • 1743 Views
  • 35 replies
  • 0 Bravos

Resolved! Help!

I took my SIM card out today and when I put it back in, it gives me a message of no sim or invalid sim. I have turned my phone off and on and nothing changes. When I try to log in to my account it says it’s invalid and wen I try to change my password...

AllanaHawkes by Good Citizen / Bon Citoyen
  • 1805 Views
  • 41 replies
  • 0 Bravos

Resolved! US Roaming Add-On

I understand that with roaming, while I'm in US, I can call/text my Canadian as well as US contacts. I'm wondering:1) Can my Canadian contacts call/text me?2) Can local US contacts call/text me, even though I still have my Canadian phone number? Than...

CupOfJoe by Great Neighbour / Super Voisin
  • 732 Views
  • 3 replies
  • 0 Bravos

Wrong Phone Number

I am hoping this isn't a unique situation and someone has had the same or relevant experience.  A few days ago, I signed up to Public and requested my phone be ported from Rogers. Due to some account issues, or whats more them being them, the port fa...

eliteearners by Great Neighbour / Super Voisin
  • 859 Views
  • 5 replies
  • 0 Bravos

Not recive my sim card

I demanded two SIM card in December but I didn’t receive yet. Please help me. My order is 150xxx about 10-30-2018. Cordialement Masoud+1 (514) xxx-xxxx Edit by mimmo removed personal info Edit by computergeek541: removed customer's last name for priv...

a200irc by Great Neighbour / Super Voisin
  • 588 Views
  • 4 replies
  • 0 Bravos
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