[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Call forward ported number
Hi,I have to port my number from virgin upon activation and then get the SIM card shipped to me arriving a few days later. I will be using my son's spare phone til it gets here. Once activated and ported can I get my number call forwarded to my son's...
Porting a number from Freedom Mobile to Public Mobile
My friend wants to sign up with Public Mobile. He currently has a plan with Freedom Mobile. Can someone remind me how to port an existing phone number again, and also how to find out if his number is portable?
I can use data and make outgoing calls but cant receive incoming calls
I am able to use data and make outgoing call just fine but when somebody calls me the line doesn't ring.
phone number transfer from old provider
I have called old provider to do the phone# transfer. but after several hours, I still can't use the new number, data seems be activated already.
Issues in transfering my number
I was a Public mobile customer. I get my number from public mobile. Then I transfer to another provider. Because of technical problem I came back to public mobile again and I transfer my number too. Now the previous provider said that my number did ...
Made a call while at home (on wifi), no minutes seem to be used up. Possible?
Hi, I'm new and am not sure how PM calculates my usage of phone. I made a long call yesterday while at home, and while connected to my wifi. Is it possible that I took up 0 minutes out of my allotted plan because I was talking while using Wifi? Thank...
Resolved! Will free holiday add-ons carry over when i switch plan?
I am currently still on the 2016 $120 12gb LTE plan, if I downgrade to the $15 plan, will I be able to keep those free holiday add-ons?
Resolved! Phone
I ordered a phone and never receive a tracking number and the phone never came.
Resolved! Monthly Statement
Is Public Mobile considering making monthly statements available online?
Resolved! Didnt sign up but i received confirm email with my new number
There is no customer service support. I just want to find out why my email is being used for someone elses accounr.
I was wondering, for the TCL 20 Pro 5G, how good is it compared to Moto G8 Plus?
Also, compared to other phones, is the TCL 20 Pro 5G good in Audio sound, Snapdragon, RAM, Screen and Cam front and back? Now I know against high tier phones, maybe not, but what about the Upper Mid Tier, like between Half to 3 Quarters of the Mid ra...
Resolved! Deleted old email and forgot password
Hi I no longer have access to the email I used to sign up as I deleted it. I also forgot my password so I can’t reset my password using my email. I need to log into self serve and there are no valid options with the chatbot.
Resolved! Sept 13th it shows 506 MB used ??
Since I only have 1 GB of data, I rarely use mobile data. I was surprised to receive a text that said 75% used and next day another text that said 95% used. My iPhone 6 has a third party app installed called "My Data Manager". I checked my Public M...
Add-on
I purchased what I am sure was two gigs for $30 and I only received one gig. I don't see any record of having had two and used one. Didn't get what I paid for.
Sim not working
sim not working
Resolved! Eneting my account
Hi there, I have issue with my account however I'm entering my user and pass but it said it's wrong how can I change it.I forget my security questionThanks
DTFM Tones Not Working on A Company's Phone Systems (but works when called from Rogers Mobile)
Hi, when I call into work, and try to navigate the phone system using DTMF tones (ie press '0' to speak to an operator, etc.) I am unable to do so from my Public Mobile number. Yet, it works perfectly fine if I originate the call from a Rogers (or F...
re: Billed 12.95 unknown charge on my credit card
I was billed 12.95 from Public Mobile but don't know what's that for and this amount doesn't appear in my payment history. How do I reach billing to resolve this?
Resolved! Promo 2gb data for new signups
Does anyone know why there is no incentive promos of Data for Loyalty. Loyal customers over 1 year on the team should have something to keep their interest peaked, right. So, Come on all you admin types out there, lets get the ball rolling on thi...
Voicemail
Hi there,I cannot set up my voicemail since I switched to public I just get a message saying error performing request, has anyone had this issue?
Resolved! U.S add-on
I want to call the U.S only once, is there a add-on for that, how long does the add-on last and can I cancel it anytime. I’m in Canada. Thank you
Can’t log in or reset password for self serve
I can’t log in, reset password, or register a new account without the message “login failed” slightly frustrating because I’m almost out of data and just trying to add some more. Any help would be appreciated thanks!
Resolved! Leaving Public Mobile
Hi All, I haver decided to leave Public... honestly, its been awesome, great signal and amazing price, I just needed something where I could easily download my monthly bill via PDF for work purposes. Anyway, I was in Freedom yesterday as they will ...
Resolved! Somebody use my phone number!
Hello!I left PM in April 2021 and migrate to Koodo with the same phone number. Some time ago I have a text like on the screenshot. The date on the screenshot is 15th, 16th and 19th of September.The main reason why I leave PM was low-quality cust...
