Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I just signed up for the service and tried to log in and it will not accept my email address or the password... what am I missing? I'm sure I have the email address right but it's saying it's not recognized if I choose 'forgotten password'. H...
SpoilerI am not sure how to add Friends to the Friends list, please help.Is it by name or phone number only?I am not sure how to add Friends to the Friends list, please help.Is it by name or phone number only?
Can I change my plan and still keep my promos? And will it charge me extra for changing my plans?
I wish public mobile have an unlimited plan on text, data and talk in Canada. It would be so cool without watching the clock.
Hi there,I need to print calling history for the last 9 months to renew my medical insurance card. I don't work nor study. The only way to prove my presence in Quebec is through the call history. Self service gave the history of the last 3 months, bu...
I have switched from Rogers beginning of this month and everything was good.However, I got 4 calls from unknown person(all different) today as they had missed call from me but I never called. Has anyone have similar experience? Thank you
I signed up a month ago to public mobile when it was "sign up and get a free month of service" my question is, my payment date is coming up. I do not see credsit in my account for the free month. Does it just do it automatically or should I see the a...
My $15 plan expired despite having money in my account - why? Cut and pasting "Balance: $20.00"
I received a reminder to update my Auto pay card which I did immediately up on receiving the message. The next bill is due in three weeks but my account is asking for a One time payment now to cover the amount due in 3 weeks? No payments were missed....
My bill was on autopay as of 21st of January but I didn't have funds in the account. If I were to put the funds in today will my bill still expire on the 21st? Meaning I would only get 3 weeks of service when my phone was cut off for a week or will i...
I purchased the US roaming add-on using the two-step process that everybody describes. The funds were added, the add-on was bought, and my payment history clearly shows that the $15 was removed from my account. The problem is that the US roaming add-...
Trying to figure out why my all of a sudden had no signal on my phone.Tried different phones still the same issue. Called my number from another phone and said number is not in service.Want to know the status of my account but cant reset it, getting ...
Have just noticed on my credit card statemen that the monthly charges for my PM auto pay account are $16.95 even though I'm entitled to reward discounts. Cut and pasting rewards shown on my account page.Loyalty Reward ($1)AutoPay Reward ($2)Communit...
Hi,I do not have any cell signal today, even I restarted my phone. Anyone else have the same situation?Thanks.
Port was unsuccessful. Old and new sim both half work. Go through the steps, the "next" button won't work on ticket to moderator.
Is it possible to get a refund for a SIM that was never delivered to me, or a credit to get another one? It's been 10mdays and Canada Post tracking says it would be delivered by EOD Jan.28Order 187600
Hello, When my wife and I set up our Public Mobile SIM cards and accounts, I technically referred her to the service. However, this month when we were billed, I have not received the 1$ reward for doing so. Why is this? How can I change this? We beca...
Hello. I have activated my sim card on 10.30pm in 30th Jan 2020. I ported in my number from Chatr and wait until next day morning and my phone just show "SIM not provisioned for voice" . Then I think it might be the port in problem and i swith to a n...
What the heck is going on in my account? There has been nothing but issues since my botched renewal in early December. My renewal is supposed to be the 2nd of February. I check today it says February 22nd.II look in my payment history and I've been c...
Hello people, I have a problem for which I've been trying to reach a Moderator, but haven't been successful so far. I did try Public Mobile's "SIMon" chatbot, which is the ordained procedure to reach a Moderator these days. However, after treating me...
When (what date) is the deadline to apply for the Lunar New Year deal by?
I have been unable to sign up for auto-pay online, via my mastercard. I read on this forum that other cards (not mastercard) may work better, but I don't have a Visa card or an American Express. Every time I input my mastercard info in the "sign up f...
Hi,I signed up for a $25 plan two days ago however I do not see the lunar new year savings.How is it applied and under which section will I see the savings?Thanks!
Hi guys, I was trying to sigm into my account but wasnt able to. I think maybe the person entering my email ID at the store made a mistake. I still havent received an email after activation.Its been a few hours. what can i do next? thanks
https://www.publicmobile.ca/en/bc/get-help/articles/the-community-reward I would love to take advantage of these rewards from contributions. But how many answers roughly does it take for me to get to the top 10%? Seems like everyone in the community ...
New to Public Mobile and the community here.Curious to know why you all chose Public Mobile? Has anyone tried Chatr, Lucky Mobile, Fizz or Mobilicity before? How would you compare? I just switched from Rogers so I am very happy with PM so far. Activ...
Purchased a USA data voice package this morning January 30. My account shows the addons paid AT&T, and Tmobile both say I have not purchased the addons. What gives?
the current monthly deal that can be observed on the web enen to this day was not offered to me when signing up and couldn't apply it upon sign-up. is there any way to fix this as i have 3 additional phone to move over but i am not going to unless th...
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