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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Referral code

Hi,So when I signed up, I got excited and forgot to put in the referral code. Can I stillput in my friends' code?Thanks!

Resolved! No Data

I have 8.5 GB of data and Public Mobile tells me I went over my data but why did you not slow it down instead of leaving me without for 2 weeks. This is very frustrating. I left wind mobile to come to you and I have never been without data until now....

Please enable wifi calling

Ok I complained to public Mobile and Telus last summer to enable wifi calling and posted it and no one cares. Except now we have an emergency! I commented in Courtney bc I had no reception and now I cannot even call my mom in the middle of East Vanco...

Not able to receive text messages from Rogers customers

Hello, I have been having trouble receiving messages from Rogers customers today. Seems like they are able to receive my texts but I don't get any replies despite the fact that it shows on their end that the message has been delivered - WEIRD! I have...

Resolved! Trying to Activate a new sim card

I bought a Public Mobile Sim card at Walmart today. I am trying to activate it now. In step 1 of the Public Mobile Online Activation, I always get the message Invalid Sim. My 19 number digit on the back of the sim card is entered correctly. Any sugge...

Re: Number transfer in Self-Serve impacted by ongoing maintenance

I am a new customer and confused.I tried to transfer my old # to my new account about 2 weeks ago on the 4th? and noticed I could not text or receive texts from my spouse, but I can call him! All other contacts seem fine! Then I learned last week tha...

Payment

Why is ny balance showing as $0 when I have made a payment of $40??

Resolved! Data Speeds

Hello, Wondering if there was a way to check what speed (3G, LTE etc) I have with my current plan. I can't seem to find that detail anywhere when looking at my current plan on the website. Thanks!

Online vouchers - no service fee

https://www.ding.com/ says they are waiving service fees for vouchers to help out. PayPal is accepted.

Resolved! Is it common to get the v2 message when making a call?

A number of times lately I make a call and get the v2 message saying lines are currently busy and to try again lately. I haven't experienced this in the previous couple of months and was wondering if this is a "Public Mobile service" issue or just th...

Resolved! Receiving calls from Mexico

I understand my $25 pre-paid account does not allow for overseas calling without an add-on but I was of the belief that callers from Mexico, the US or other countries could call me directly with no additional charge.That has not been the case recentl...

Resolved! New Customer Promotions... March 2020

I have been waiting for the next New Customer Promo for quite awhile now. I have three people in the wings about ready to make the move. But... no sign of a new Promo on the horizon though I know, it could happen tomorrow morning... I guess I am thin...

Resolved! Sorry, you have been locked out.....

The underlying issue is that I need to update my credit card info for payment. I cannot log in; I go through the "reset pw" dialogue, but it just puts up a message saying "Sorry you've been locked out. Please contact Public Mobile for help".

Resolved! Purchased Sim through public mobile(2017).Did not go through with activating then.Can I activate now

Subject says it all Purchased sim online through public mobile directly in 2017 but did not go through with porting number to public mobile then. Wanting to switch to public mobile now - found the sim fully sealed in envelope- would it still work if ...

My account was suspended due to no funds. I am on auto play what happened

HELP

Resolved! How do I get to talk to someone ??

Resolved! Redmi 6

Hi so a family member of mine bought a redmi 6 from India some time ago. It's only sold in India. It is compatible with all the 4G and 3G public bands(frequency). However, previously a similar phone bought from India did not work with a canadian sim ...

Resolved! Not receiving texts since last night.

Noticed I'm not receiving texts since last night. I can send texts and call, and data works fine. My plan has unlimited text, and is active. My phone has been working fine (Nokia 7.2) since I got it in January. I'm using Textra, and it's my default S...

Resolved! how do I get a cell phone number?

Resolved! I cannot port my TELUS number the link says to contact a moderator

Moved by SD08 from Lounge to Getting Started.

Resolved! Auto Renew Failed

Has anyone had this issue before? There was more than enough money in the account to cover the cost, but the auto renew failed and my account was suspended? Normally I get a text reminder, than a confirmation, but I didn't get either.

Resolved! Data Speed

I have an older plan, 90 day plan for $120 with 6gb data for the 3 months. Wondering what speed the data is? 3G or 4G? In the plan overview it doesn't specify. Not sure I should switch to the new $40 a month plan.

Not able to pay bill online

I’m not able to pay my plan with everything that is going on. Is there another way to pay? My plan ends in 2 days and I’m beyond frustrated. There’s nothing wrong with my card I’ve checked my end.

Used referral code - but no reward

Hey I just activated a new phone for my wife. I copied and pasted the referral code into where it asked. However I am not seeing the 1 dollar discount or 10 dollar credit on either end. Does it take a few days to apply the credits? Thanks!

Resolved! Do Voicemails disappear when plan auto-renews?

I'm on $15 plan. Since I had to travel outstation, I put the PM sim in an old phone, setup 'extended absence' message and left the phone with PM sim behind. On self-serve usage dashboard, I was able to see some calls to my PM number. I returned home ...

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Resolved! Website Phone Compatibility Tool not working

The website's phone compatibility tool is not working; clicking to get the dropdown list of phone brands just drops down a blank single entry (Forefox 74.0 (64-bit)) I'm pretty sure my phone is compatible, since I'm currently using a SIM card (Koodo)...

Resolved! Temporary PM phone number

I recently bought a PM SIM. Had it activated with a new phone number. Talk, Text and Data (after setting the APN) are all working OK. Already getting many random incoming calls from unknown numbers. No voice messages have been left. Not sure if they...

COVID-19 discount

Will PM/Telus giving any discount on data's so people can stay more Anti-social? Just like Shaw giving unlimited data on their customers home internet and free Wi-Fi on their "shaw go" to everyone even if there shaw customer or not.

US roaming add-ons

Not a question, more a comment. I travel to the US every winter for 3 months ( canadian snowbird). In previous years I have swapped out my PM sd card with a Verizon card. This year I thought I would try using PM US roaming voice, text and data as t...