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ijeung · 04-08-2020

Hello, Wondering if I could get some assistance with the below. I'm setup on AutoPay so I guess the top message isn't relevant to me. However, in the second image, it shows my plan as expired. Does this mean I have to enroll in a completely new plan ...

ijeung · 03-19-2020

Hello, Wondering if there was a way to check what speed (3G, LTE etc) I have with my current plan. I can't seem to find that detail anywhere when looking at my current plan on the website. Thanks!

ijeung · 04-13-2019

On a 90-day plan for $120 that shows I get $6 loyalty reward and $6 autopay reward. Upon payment, I'm still being charged the full $120 to my credit card. Confused as to where the reward perks come in?

ijeung · 04-08-2020

Hi Everyone, Thanks for all the replies, much appreciated. My service appears to be disrupted. I don't have data anymore and when I call my voicemail, it says I don't have an active plan. Any ideas how on what to do from here? Thanks!

ijeung · 03-19-2020

Looks like I'm on LTE. Probably have had this plan for a couple years now...

ijeung · 04-13-2019

Thanks, didn't know it was pre-tax. Have a good day!

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"Plan Expired" Help Needed

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Rewards not applying?

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