[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Telegram X messaging app
Does anyone know if PM recognizes Telegram X as text and picture messaging or does it deduct data from ones allotment ?
Resolved! US add on package
Is there an option for a monthly add on package for snowbirds that go south for 5 months?Thanks
Resolved! Calling Location
When I got my phone, I was living near Belleville. I used Bell telephone. When people got a call from me it said the call was from Belleville. I moved from Belleville and also moved from Bell (notice my obsession with the word “Bell”) to PM. I po...
Resolved! Phone tells me wrong information
Phone tells me I have used up all my minutes. Not true.
Resolved! Texto/sms
Bonjour,J'ai forfait appels illimité/repondeur/ligne attente mais pas de textos ni sms. Combien de plus pour ajouter forfait text/sms avec mon plan actuel qui est de $22/mois.Merco à l'avance. Puis, comment ajouter cette option à mon compte.
(URGENT) (HELP) Account is locked out and not able to remember any detail
I am unable to log in to my account, I have tried resetting my password but everytime it just says "you've been locked out, contact Public Mobile for help." But I also forgot my 4 digits pin so I am unable to get any help. I tried submitting a ticket...
Resolved! Change number / port number
Hey guys! I am splitting my numbers. I want to keep my existing phone number and put it on my partner's family account on Rogers. But I want to keep my account with PM for my business contact. For that I will need to have a new phone number. Its my u...
Resolved! Transfer account to another person
How do I transfer my account to another person. I currently have my son set up with my email address, and want to set up accounts for myself and my daughter, but you can’t have several numbers on one account. I want to switch my son to his own email ...
Resolved! Unable to access my husbands account which I set up in 2019
had set up mine and my husbands account in 2019. Both on auto pay under my credit card. Had a credit card renewal. Husbands account now suspended due to expiry date on credit card needs to be changed. I have updated the credit card info under ...
Resolved! Re: Introducing "Customer Support Agent"
Hello, l want to know how can i change my master cart for payingplease guide me or give me a phon numberthanks a lot
Call forward ported number
Hi,I have to port my number from virgin upon activation and then get the SIM card shipped to me arriving a few days later. I will be using my son's spare phone til it gets here. Once activated and ported can I get my number call forwarded to my son's...
Porting a number from Freedom Mobile to Public Mobile
My friend wants to sign up with Public Mobile. He currently has a plan with Freedom Mobile. Can someone remind me how to port an existing phone number again, and also how to find out if his number is portable?
I can use data and make outgoing calls but cant receive incoming calls
I am able to use data and make outgoing call just fine but when somebody calls me the line doesn't ring.
phone number transfer from old provider
I have called old provider to do the phone# transfer. but after several hours, I still can't use the new number, data seems be activated already.
Issues in transfering my number
I was a Public mobile customer. I get my number from public mobile. Then I transfer to another provider. Because of technical problem I came back to public mobile again and I transfer my number too. Now the previous provider said that my number did ...
Made a call while at home (on wifi), no minutes seem to be used up. Possible?
Hi, I'm new and am not sure how PM calculates my usage of phone. I made a long call yesterday while at home, and while connected to my wifi. Is it possible that I took up 0 minutes out of my allotted plan because I was talking while using Wifi? Thank...
Resolved! Will free holiday add-ons carry over when i switch plan?
I am currently still on the 2016 $120 12gb LTE plan, if I downgrade to the $15 plan, will I be able to keep those free holiday add-ons?
Resolved! Phone
I ordered a phone and never receive a tracking number and the phone never came.
Resolved! Monthly Statement
Is Public Mobile considering making monthly statements available online?
Resolved! Didnt sign up but i received confirm email with my new number
There is no customer service support. I just want to find out why my email is being used for someone elses accounr.
I was wondering, for the TCL 20 Pro 5G, how good is it compared to Moto G8 Plus?
Also, compared to other phones, is the TCL 20 Pro 5G good in Audio sound, Snapdragon, RAM, Screen and Cam front and back? Now I know against high tier phones, maybe not, but what about the Upper Mid Tier, like between Half to 3 Quarters of the Mid ra...
Resolved! Deleted old email and forgot password
Hi I no longer have access to the email I used to sign up as I deleted it. I also forgot my password so I can’t reset my password using my email. I need to log into self serve and there are no valid options with the chatbot.
Resolved! Sept 13th it shows 506 MB used ??
Since I only have 1 GB of data, I rarely use mobile data. I was surprised to receive a text that said 75% used and next day another text that said 95% used. My iPhone 6 has a third party app installed called "My Data Manager". I checked my Public M...
Add-on
I purchased what I am sure was two gigs for $30 and I only received one gig. I don't see any record of having had two and used one. Didn't get what I paid for.
Sim not working
sim not working
Resolved! Eneting my account
Hi there, I have issue with my account however I'm entering my user and pass but it said it's wrong how can I change it.I forget my security questionThanks
