Community

Resolved! Frequent announcements by Public Mobile?

Hello, Anyone getting unwanted promotional/advertising messages from Public Mobile? One was from 5179, selling old Koodo phones, and another from 5129 asking me to complain about bad telecom service to the CCTS. Not anything to complain about yet Pub...

Resolved! Public Mobile certified pre-owned phones

I follow Public Mobile by trying to log into my account at least once a month to check in on updates happening with the service. I was actually really happy to see that they're now selling certified pre-owned phones. I run a nonprofit for front line ...

Resolved! I got an offer to move to Koodo. What happens to my current balance with PM I move?

Hello, I got SMS offer to move to Koodo from Public Mobile. I have loaded quite a bit of money to PM account. What happens to that money if I move to Koodo? Will I get a refund or will this balance get transferred to Koodo account? Thanks

Resolved! Samsung A51 with older plan

Hi All  Current PM customer going to upgrade my phone From what I've read, the A51 is ok on the Public network, but I haven't seen this model from Stapes / Visions mentioned. It says its unlocked. Model: SM-A515WZKA.  1) Would there be any issues if ...

Resolved! Phone number change

I recently set up my daughter with her first phone number. Is it possible to change a supplied phone number to one other than the few suggested ones?  For example, I would like her to have one with the same 3 digits as mine and my wife's. Such as (fo...

Resolved! Unknown charges from my bank account

I have no idea what Public Mobile is all about. I have been having $49.35 deducted from my bank account since July to present (November 2020). I don't use a public mobile service and have no idea why I'm paying a monthly subscription. Please help me ...

Resolved! Community reward.. Top 50%

newbie question.. For community reward.. minimum to get a $1 is to become the top 50% of contributor.. that is around how many question or reply per month?   I know it is different depends on how everyone contributes.. but anyone can tell me a brief ...

Resolved! Canada wide?

I just switched to public mobile on the 28$ 2.5gb plan with canada wide calling unlimited and international text unlimited. I want to confirm that if I am in Quebec I can text/call any number in Canada without any charges? I can also use data canada ...

Resolved! Imessage Activation Unsuccessful

Hi, I recently switch phones and I haven't been able to activate my iMessage or Facetime. Just wondering if this can possibly be a carrier issue.  Thanks

Resolved! how long will the $20 come?

Hi,  just wonder how long i will see the current promo $20 comes to my account? I have referred my friend.  My friend sees the $10 on his account already.. for me.. i see the $1/month refer friend reward.. but I don't see the $20 yet.. how long would...

Resolved! How do you call 911 if you can’t call out?

Resolved! Referrals to Public Mobile

Over the years I've managed to acquire a few referrals, but as of recently the total referral rewards appears halted.. I recently received another referral, when I checked my account the referral rewards had increased to mirror this referral, but les...

Resolved! Publicmobile.ca - One email one Public account?

just wondering, can i use the SAME email to logon publicmobile.ca to manage 2 different phone lines on Public? I already created 2 accounts (2 different emails), wonder if anyway to manage on the same account (using 1 email address to logon publicmob...

Resolved! Access

This whole services are so frustrating.  Ever since I switched my plan to no direct contact I have not been able to access my account and I have been with Public for years.  If I don't get resolution today I will most likely leave.

Resolved! Odd SMS from Public Mobile for Koodo BlackFriday Deal

I was interested in the Samsung Galaxy S20 FE at $0 upfront with the Tab, but does that mean I need to switch to Koodo? Why is Public Mobile sending these texts? If I understand, the phone is $600 with a $530 off (from the text), then I will pay the ...

Resolved! voicemail

How do I turn off voicemail?

Resolved! Calling and texting stop working when data runs out

Hi guys, I don’t understand why when my data runs out my calling and texting are also affected. I think I have remedied why my data is running out so quickly but not sure why it is not using my 1GB add-on for one thing (of course it is possible that ...