Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey there,I changed my current 90days plan to something that will be 30days. However, on my bill, it says, "autopay" will charge me on the 28th September to renew my 90days plan( even though I don't want it to). It also states that on 29th September,...
Hello community.I have a frustrating situation.When I call my PM number from this number (343-882-xxxx) the calls always GO STRAIGHT to the PM's voicemail greeting (preceded by the beep), and my Cellphone doesn't even ring. Why is that ?If the call i...
Commentary: 25000 points = $25 equivalent at Weston stores, so basically 50% off. So one can get Public Mobile vouchers for existing plans, I think that's the most straight forward.
Hello,I recently switched over from Rogers to PM and I do not receive text messages from my brother nor my dad (but I receive them from my co-worker). I have an iPhone but she doesn't.. nor does my dad/brother. People cannot call me, and when I cal...
I had an account with public mobile and recently ported over to Fido. I need my account number and PIN to complete the transfer of my phone number. Please reach out to me via email and provide me this info ASAP.i can not sign up online as my account ...
Not a question, but potentially helpful for PC Mobile pre-paid users considering switching to PM - I searched before I activated but all I saw were posts about problems. I just activate a SIM I got at Walmart and ported my old number from PC Mobile (...
We are heading to the states tomorrow. I purchased the $60 plan with Unlimited Talk to Canada and the US. I view my plan and it shows the proper plan with US talk./text. I have been reading some bad postings about roaming not working in the US and ...
I'm using an iPhone XR SIM-free mobile phone and the mobile number has arrived, but I don't know the meaning of APN, and I can use a SIM card. please tell me
I'm suggesting that a friend switch to Public Mobile from Koodo. She's reluctant to do so even with significant savings for the plan that she needs as she says that if Public uses Telus' cell network, she's had problems in the past. I thought Koodo...
Hello, I purchased a US roaming add-on last year. Since then I have been to the States three times and it never worked. How can I get my money back?
I am currently on the $60/month 6gh 4g lte plan. I Noticed they are offering 8gb's now and I could use more data. I want to switch plans but all the plans say 3G now. What's up with that?. When I set up my plan it said 4G LTE. Do they not offer 4G an...
Does the Voucher work for texting or just data in Canada
Hi fellow members, I am one of the lucky ones who got the one time extra 1GB Promo add-on a few days back. I thought of it as a "buffer/safety net" data since it does not expire until you use it up. Very happy!It was added to my account as an add-on....
I just stop my autopay, why it still charged my credit card?
i changed my password and am using the right email/user but it only lets me log into Community, when i try to log into self serve it tells me my login attempt failed.
Hi,The person I referred, didn't receive 10$, why? ThxAdrian
Hi im trying to port my Koodo number to my public account but it says my number is not eligible in self serve. What do I do? Thank you
I have been using same credit card for 6 years and my card expired I got a new one but you guys wont except my payment
Why I don’t have data. Data reset 6-September-2019 I should have 8.5gb data ?
I recently transfer to public mobile. I retain my old #. Until now I could not receive or make a call or txt.I already PM moderator but no response. What to do next?
I went through the process of activating my card. After completing the final step (inputting payment info), the site timed out. It appears that my Self-Serve account was not fully set up, however I used my a referral code during the set up process an...
Good evening, I’m currently on the $50 8.5gb plan, and have just put in a switch to the $60 8.5gb + 2gb roaming plan. My plan was set to renew on the 11th, which is tomorrow. My account page tells me that my plan is scheduled to change over on the 12...
Hi. I accidentally topped up my account because I read “Amount Owing: $45.00” Now it says my account is topped up with $45, but I was planning on cancelling my plan. Is it possible to refund the transaction? Thanks.
I am trying to port my service over from Ooma & just missed a phonecall from Public Mobile asking me to connect with a moderator so I can provide the name of the 'reseller'. I'm not sure who the 'reseller' is. Would that be London Drugs, which is w...
Hi all, I am going to be traveling overseas and I’m trying to setup call forwarding with Fongo, but it does not seem to be working. I followed the iPhone call forwarding instructions on here but when I get someone to call me as a test, the line just ...
Hi,I thought i've done everything right but I just received a text saying that to complete my request to move to public mobile it wants me to go to publicmobile.ca and 'click contact us and complete the SIM & activation online form) and that I'll nee...
I need to change my plan and cant get online because i forgot my password and the email uses is deactivated..
I have changed my login name with a new email address, but the reset password still go to my old email.How should I update it?Thanks
Can I get a contract
I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'
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