[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Puk code
My phone is asking my to contact my carrier to get a PUK code ? Any idea ? Never had this happen ever
Resolved! payment due 27/09/21
I have been notified by Royal Bank VISA that my card has been hacked. Royal Bank is issuing a new card which I will not receive in time for my monthly payment due 27/09/21. Will receive card by 30/09/21. How else can I pay my payment...please noti...
Resolved! Re: Refund for overpayment
My friend had helped me by making a payment with his credit card in July 7th,2021. There was no auto pay activated but his card has been debited with 2 amounts of $39.20 on Aug 24th. Please refund this amount to his card. I have been making my monthl...
Resolved! Refund for overpayment
I overpaid on my account by about $100. How do I get a refund for the credit balance on my account?
Resolved! Overpaying - looking for refund
My account is being double charged every month. How do I get that fixed.
Resolved! Verify email
I had a hard time setting up my account. It ended up with a phone call that straightened out the activation but now I can't lig in. I don't know if they have the right email
Resolved! Number after option
A number appears after an option, but no legend?EX:Unlimited Texting5
Resolved! Charged Three Times
I have three separate charges for the same plan. Is there someone I can talk to to resolves this?
Resolved! Account expired, can't add-on
I am trying to add add-ons to my account but can't, since it is deemed expired. No matter how much cash I have available in my account I cannot get rid of the incorrect expired status. I am headed to the states and need roaming stuff...please help?? ...
Unethical Practice at the retail center
I went to the store to get another phone number activated for my brother (I am the legal guardian) and I asked the $1 referral credit to my existing account (my daughter's phone line) but the retailer was not very helpful and impatient with me lookin...
Resolved! $10 Credit??
Just signed my wife up and received the $1:00 credit for doing so. Now, what about the $10 credit? I don't see that in either of our accounts. Any clarification greatly appreciated.
Resolved! Brand new SIM card, when i try to activate it it says invalid SIM number
I bought a new SIM card today. When I activated it, it is said invalid SIM card number, even though I entered the SIM number correctly. How do I fix this?
Resolved! Preferential Use of Plan Minutes/Data Versus Add On Minutes/Data
Will I use my plan minutes/data or add on minutes/data first after the add on rolls over into my next billing period? I think it's the add on plan, but I want to be sure. For example: On June 1, I purchased the $15 plan with 100 outgoing minutes and ...
Resolved! Re: Transferring or Changing your Phone Number
There should be a number to call when porting number. Its just frustrating nobody reply with the trouble ticket to simon chatbot.
Re: Beginner’s Guide to the Community
i just switched to public mobile to fido in August but my payment is deducted on September 18th of 25.99.i want refund as I did not used the services even.so please help me for refund back.
Resolved! code 5uc2 problem when i call my phone. No incoming calls.
I have this issue when I call my phone it says 5uc2. I send technical Simon Ticket regarding my port issue but no response. Its been 2 weeks now. I can only call and txt but no data and incoming calls.
Resolved! Data plan
HelloWhen I started with Public Mobile my plan was 8.5G for $50 per month. Now the $50 plan offers 10G plus with auto pay but it has never updated to the 10G with my payments. I've even bern cut off when I hit the 8.5G. My payment is scheduled to g...
Resolved! new phone
I checked the phone list but could not find the ALCATAL GOFLIP 3 Model no. 40520 FCC ID2ACCJN035. Previously my parents had an Easy phone. It too is not listed, but did function on public mobile. Will the ALCATAL GOFLIP 3 be a compatible phone?Thank ...
Resolved! new email address
how do I change my email address on my current public mobile account?
Resolved! compatibility of cell
Hey I am looking into buying a : Blackview BV4900 Téléphone portable débloqué 4 G Double SIM Android 10 3 Go + 32 Go Étanche IP68 Anti-chute Écran HD + Batterie 5580 mAh Vert.Can someone tell me if it is compatible? It says yes on amazon but not on t...
Resolved! Choosing Or Transferring A Phone Number During Activation
The Public Mobile Help Article titled "Choosing Or Transferring A Phone Number During Activation" states "You can also select the option to customize the last 4 digits of your number. Note that you can change your phone number up to 4 times every 30 ...
Calls from my friend's phone going striaght to voice mail
Calls from my friend's phone going striaght to his voice mail - Is there a way to fix this?
How to set up APN settings for SAMSUNG S21
2 hours later here is what I figured out…Open Settings on your phone (swipe down twice and hit the gear icon for Settings)Follow this path:Settings - More… (Airplane mode, Tethering, VPN) – Cellular Networks – Access Point Names (APN)Once in APN hit ...
CPO Pixel 5 from Public Mobile with weird phone number embedded
I just got a CPO Pixel 5 from Public. Hardware is great, no issue there. However, whenever I have an app that offers signing in by phone number, I get shown this number, which is not mine. I do not have this number associated with my Google accounts ...
Resolved! Dropped Call in 45 seconds
Hi all! I have been encountering this strange issue since yesterday, the incoming calls are getting dropped-off in every 45-50 seconds.Could anyone suggest a resolution to this problem?Thank you!
Resolved! Removing an add on
how do I remove an addon
Resolved! Transfer of Phone number
Hello, I recently purchased a sim and activated it with a request to transfer my old number. The service was pay as you go. I have completed everything and it shows the number as registered but can only make outgoing calls. It has been 24 hours now a...
Here is a good site to see what cities are in your calling area - rate center
See here....I chose close to me..
