Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi all! I have been encountering this strange issue since yesterday, the incoming calls are getting dropped-off in every 45-50 seconds.Could anyone suggest a resolution to this problem?Thank you!
Hello, I recently purchased a sim and activated it with a request to transfer my old number. The service was pay as you go. I have completed everything and it shows the number as registered but can only make outgoing calls. It has been 24 hours now a...
I usually do not answer calls from unknown numbers being aware of spoofed number from telemarketers. If I do not do that, call in most cases goes to voice mail creating additional work to delete it.So I decided to start answering these calls as then ...
A family member is getting close to signing up to PM, but she still has a balance with the previous provider in a 'Pay As You Go' account. Obviously, she wishes to consume that balance before starting her subscription to PM. She, therefore, wishes a ...
Hi, I changed my plan from $40 to $50 for the month of September. In my bank account, I see I was deducted for both the amounts on 20th September. Could you please let me know how I can get a refund of one of it ? Thanks
Sep 22/21 I received these icons on my phone and I don't know what they relate to - the triangle with the exclamation mark on it, and a question mark beside blank bars.- The triangle says "Android System" Data usage warning .The question mark says "S...
i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.
I tried adding Public Mobile APN settings with my old sim card in. The saved APN setting disappeared sometimes. I also had the issues setting MMS port, MMC and MNC. These values got changed after I hit "save" button. My cell phone model is Samsung No...
I just spent 2 hrs setting up new sim and new number cuz my other 2 accounts 1 stolen phone has $30 in that account other one just put $50 on Sunday and today new phone new sim new number took $45 off prepaid and saying dosent recognize sim or phone ...
I am having a list of problems1. My original account go locked out. Waited for days and still can't get in. 2. Therefore could not register my new sim so created a new profile 3. Now my new sim is not working. My phone registers it being a public mob...
