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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1916 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3625 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33279 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45167 Views
  • 182 replies
  • 30 Bravos

Resolved! Forgotten password and account is locked.

Hi, C someone please help me. I forgot my password and I went to reset it and it says my account is locked. Could someone reset it for me? thanks Emilia

EmiliaA by Great Neighbour / Super Voisin
  • 3112 Views
  • 12 replies
  • 0 Bravos

Self serve

Self serve says my number is invalid and no longer have access to email I used when I signed up.help

Marlee83 by Great Neighbour / Super Voisin
  • 1412 Views
  • 8 replies
  • 0 Bravos

Found phone in Monarch Woods, Kitchener

Hello, I found a phone in Monarch Woods in Kitchener on March 16th. All I can determine is that it's on the Public Mobile service. If this phone belongs to you, please send me identifying information (such as the IMEI number) and I will be happy to g...

georgev_kw by Great Neighbour / Super Voisin
  • 1557 Views
  • 9 replies
  • 7 Bravos

Resolved! Referal

My friend recommended I go to PM. I activated my new phone at a local shop. The vendor asked me a series of questions as he was registering and activating my account, however he never asked for my friends referral code. So as it is my friend lost out...

Rickm24 by Great Neighbour / Super Voisin
  • 1557 Views
  • 6 replies
  • 0 Bravos

Data only plan for tractor GPS

Is there a data only plan option that would allow me to have a separate SIM card for another device that is used on a much more occasional basis than 1 GB/month? I farm and require a SIM card for my tractor GPS system, and it does not allow for me to...

matthebb by Great Neighbour / Super Voisin
  • 1870 Views
  • 12 replies
  • 0 Bravos

Resolved! EMERGENCY CALLS ONLY

Hello,I can't seem to get my phone (S10) to connect Publicmobile network. I have ordered and recieved a new sim, activated it, inserted the new sim - but the phone would not connect to Publicmobile network. I have then updated the Publicmobile APN se...

zeen19 by Great Neighbour / Super Voisin
  • 2779 Views
  • 13 replies
  • 0 Bravos

Resolved! I want port my old phone number to Public Mobile

HelloMy old mobile s is still working,My new Public SIM card is actived successfully  Personal Info not show as required Please help me change my old number to my Public Mobile SIM

wanglili by Great Neighbour / Super Voisin
  • 2336 Views
  • 16 replies
  • 0 Bravos

Resolved! Cancel the plan

I want to cancel the plan as I moved out of country . However I am not able to register to self service to cancel autpay. To register for self serve, I need one time code on my phone and my sim  is not working as I am out of country. 

xs2rohit by Great Neighbour / Super Voisin
  • 1184 Views
  • 6 replies
  • 0 Bravos

Multiple Accounts - A possible solution

I have just added my 5th public mobile number and therefore have to login 5 different times to administrate them. I handle my account, my wifes, my sons, my mothers, my business.I will soon be adding a sixth account. One thing all the accounts have i...

KamWest by Model Citizen / Citoyen Modèle
  • 1440 Views
  • 10 replies
  • 3 Bravos

Resolved! Getting forwarded Voicemail from my old provider

Getting forwarded Voicemail from my old provider but can't receive phone calls on my new phone with Public Mobile. I deactivated my old number with Virgin Mobile after I lost my phone.  I decided to switch to Public since I was getting a new unlocked...

pstevens by Great Neighbour / Super Voisin
  • 651 Views
  • 2 replies
  • 0 Bravos

data network not working

Hi,My data network has not been working for a month now.  Can someone help me? Thanks,karen

t73medc by Great Neighbour / Super Voisin
  • 1897 Views
  • 20 replies
  • 0 Bravos

Resolved! Emergency Alert not received

 Other providers on my area have sent out emergency alerts this afternoon that are specific to Newfoundland but it appears that Public did not release the same message or perhaps something is wrong with my phone?

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Tav by Model Citizen / Citoyen Modèle
  • 4187 Views
  • 28 replies
  • 0 Bravos

unlock phone

my friend gave me a phone to use but its locked thru pm ineed to unlocked it to connect to another network can somebody help me pls...

Chrisebron4 by Great Neighbour / Super Voisin
  • 1369 Views
  • 7 replies
  • 0 Bravos

Resolved! account locked

I have been locked out of my account for 5 months and I am not able to access my account to make changes.

dgoodyear1952 by Great Neighbour / Super Voisin
  • 1131 Views
  • 5 replies
  • 0 Bravos

Resolved! Add on stopped working

I have been with Public Mobile for over a year now on the same plan with no issues, but suddenly yesterday my add-ons stopped working. I am on a plan with unlimited provincial text and talk, and on my account it says it is still active. I cannot send...

xcelwang by Great Neighbour / Super Voisin
  • 886 Views
  • 4 replies
  • 0 Bravos

Resolved! Protection plan

Are there any protection plans? Like can I pay a monthly fee so that if my phone breaks I can get it repaired? Like insurance that most large companies offer.

Jdenn083 by Great Neighbour / Super Voisin
  • 1078 Views
  • 5 replies
  • 0 Bravos

No incoming or outgoing calls

Hi, my plan recently renewed, no issues.  As of yesterday if I try a local call it says that it is a long distance call and I must buy add ons to complete. If you try to call my phone it goes to voicemail immediately. Power cycled phone several times...

Ortigas by Great Neighbour / Super Voisin
  • 1732 Views
  • 11 replies
  • 1 Bravos

Resolved! Payment Voucher Rejected

I bought payment vouchers and the 12 digit pins on them are getting rejected.

Seasaw by Great Neighbour / Super Voisin
  • 2445 Views
  • 20 replies
  • 0 Bravos

phone plan

I signed up for the 15$plan.....says I have talk and text and some data.....when I phone out it says I have no talk on this plan  

rose60 by Great Neighbour / Super Voisin
  • 1095 Views
  • 10 replies
  • 0 Bravos

10 dollar plan

It might be a nice gesture from Public to bring back the 10 dollar plan for awhile since people are home "I hope" during this pandemic just needing the phone for emergencies and already having  wifi with little need for data   @Alan_K 

RossN by Mayor / Maire
  • 2313 Views
  • 12 replies
  • 6 Bravos

COVID-19 Alert is repeating

I received this alert yesterday. Today I received it again at 6am.Why? And why at 6 in the morning?! Any idea?

scorpio17 by Great Citizen / Super Citoyen
  • 760 Views
  • 5 replies
  • 0 Bravos

Resolved! Another Sim card

Can I get a second sim card with the same phone number and plan for my smartwatch?Thanks for your help

Blumsden by Good Citizen / Bon Citoyen
  • 1078 Views
  • 3 replies
  • 0 Bravos

Does Changing The CSC code affect updates for samsung phones?

So i just switched to PM and i want to change my CSC code on my Galaxy s10 to match PM's. I was previously with rogers. Before i change the CSC code to PMB i have a question does it affect My OTA updates? if so who do i receive my updates from? Telus...

BearFBI by Deputy Mayor / Adjoint au Maire
  • 9712 Views
  • 25 replies
  • 0 Bravos

TD Visa Debit Card rejected

I set up autopay on my account when I signed up with PM last month.  At the time, I used a voucher.  Later on I added the Auto-Pay option and at that point, PM was Ok with my TD Visa Debit.  All of a sudden today it is saying my card can't be verifie...

marees62 by Great Neighbour / Super Voisin
  • 2096 Views
  • 8 replies
  • 1 Bravos
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