@scott3637
can you try your SIM card in another device to test your SIM card,
or you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
or and you can try to reset network settings and Changing APN,
Spoiler (Highlight to read) How to reset network settings on an IPhone
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
How to reset network settings on an Android device
Open the Settings app on your Android. Scroll to and tap either "General management" or "System," depending on what device you have. Tap either "Reset" or "Reset options." Tap the words "Reset network settings." or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
How to reset network settings on an IPhoneGo to Settings > General > Reset > Reset Network Settings.This also resets Wi-Fi networks and passwords,or visit Here link, and go Changing APN Settings On An IPhoneclick Here link, How to reset network settings on an Android deviceOpen the Settings app on your Android.Scroll to and tap either "General management" or "System," depending on what device you have.Tap either "Reset" or "Reset options."Tap the words "Reset network settings." or visit Here link, and go Changing APN Settings On Android deviceclick Here link, Ensure you have the correct APN settings by visit Here link,Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.and do Rebooting your phone.
and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent
Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Spoiler (Highlight to read) Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link, to get started.
or Customer Support Agent by CS_Agent, by Click Here link, You’ll need to be logged in to your Community account for the link to work.
please include in your message, your account number, your phone number, your account 4 digit pin, your Email address,
Customer Support Agent by CS_Agent, will Response to your inbox by private message During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:Monday to Sunday: 6 AM to 10 PM EST Check your private message inbox (click on the envelope top right of your screen) Good Luck..
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,You’ll need to be logged in to your Community account for the link to work. please include in your message,your account number, your phone number,your account 4 digit pin,your Email address, Customer Support Agent by CS_Agent, will Response to your inbox by private message During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:Monday to Sunday: 6 AM to 10 PM ESTCheck your private message inbox (click on the envelope top right of your screen) Good Luck..
