Get Support

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

i cant log in to my account

hi im trying to log in to my account but for some reason it not working and i'm trying to change my mastercard so i can pay my bill but when i called 611 it did not give me the option to do that

didn't receive one year reward

I'm with public mobile since january 2019, I thought I would receive the 1$ reward in february but I didn't receive anything. Does someone know when should I receive it? Thanks

Resolved! Refer a Friend Credit

Second question in short succession. My wife and I each have a prepaid phone with Telus prepaid but they show up under one account in the "My Telus" system such that I am the "owner" of both but she is the designated subscriber of the second phone. ...

Resolved! Transfer from Telus Prepaid

I want to transfer over to Public Mobile from Telus prepaid and have come across some apparently conflicting info. With the transfer to PM can I keep my existing phone number that I currently have with Telus prepaid? There seems to be issues when c...

still have not recieved sim card

Order #187488. Purchase of sim card on Jan 20 2020 ( > 12 days ago) has not arrived. Please advise.

Phoning out

My call won't connect when I call out.

Resolved! Good package deal for the $15 and $25 monthly plans...

So for the $15 and $25 monthly plans right now, new customers will get an additional $5 off per month for the next 8 months. I'm on the $15 plan. Not sure if it's really worth the bother to sign up again as a new customer and port over my existing ...

Self serve

Hi! I need to update my payment information. I’m trying to creat a self serve account to make the update but it’s not accepting my phone number?? I made sure to not put any spaces or dashes. I’ve had this number for many years. Any my help would be ...

Resolved! Changing payment info

I need to change my payment info for autopay, does anyone know where/how I do this? I had a quick look but didn’t see where I can change it. Thank you in advance.

Resolved! Is it possible to get a recording of a phone conversation?

Basically the title. I had a recent call from a private number and some of the things said by the caller in that call were quite disturbing. I would like a copy of the audio recording of our conversation, if at all possible, in the event that I need ...

Free 30 days ??

I don't know if anyone else got this month of February free but I did and don't know why? I'm the 50$ a month plan any body else get this.Dont get me wrong I am supper happy about it just confused...

Resolved! $10 savings for 8 months

Hello, I'm new here. Just purchased and registered my sim card today. I registered for the $40/month plan. In which it says:"$10 off for 8 months... Offer expires February 3, 2020 at 11:59PM ET. Offer available to new customers who activate online an...

Issues with call quality

I have had had broken conversations multiple times last month while calling folks within Edmonton. One of the people I called uses Fido and the other Telus. However, I observed at some point the conversation get broken, and i get this sound indictat...

Resolved! Rewards

Just curious... when should we know what (if any) rewards we would have recieved from January?

Resolved! Receiving texts while in airplane mode

I recently switched to "Public" while my wife remains on Telus (at least for now). She needs access to phone and text while we're away from home but I don't so my phone has been in Airplane mode since we left Canada.I'm wondering why I received a tex...

Re: All circuits busy

Still having this problem and its getting pretty annoying! I can't call my own house land line or even my wifes cell phone which is registered with Freedom mobile. I keep getting the 2uc2 all circuits are busy recording... This must be a Public mob...

Resolved! Referral Code Not Entered By Vendor

I just joined Public Mobile today. My SIM card was purchased at London Drugs in Vancouver. I gave the sales rep details of the $15 plan I wanted, the referral code (xxxxxxx) and my credit card information for Auto-Pay. While my account was being a...

Resolved! Monthly plan fee

I purchased 40 CAD/30 days plan from pblic mobile on January 03,2020. However, my husband changed to public mobile also on January 24, 2020 for the same CAD 40 / 30 days plan. However, he received CAD 10 discount for eight months, where as the agent ...

Resolved! porting my number from another provider

I received a call to verify further account details regarding my old provider; How to I contact the private moderator?

Resolved! Can’t text on LG K4

I signed up earlier this evening and ported a number from Lucky Mobile on an LG K4 (2017). I am able to call and I have data but I am not able to send or receive texts. Messages show as being sent without any error. I checked APN settings, reset netw...

Resolved! service related

i dont want to use the service for 1 month as i am going out of canada. is there any procedure i dont pay for 1 month and it doesnt happen that if i dont recharge my number my number gets suspended.

My account has been locked, please help me out

Hi there I used to use Public mobile and moved to Bell for several months. And now i'm trying to go back to Public mobile since it has more discount. But my account is locked because i kept putting wrong pw. So please help me how can handle this prob...

Resolved! Changed my phone plan and data is not working

Please help with this ordeal I have tried to suspend service and resumed the service after 15 min but it seems it doesn't work at all. Also I was offered 1GB data for being a long time customer but that also disappeared so I should have 1GB, 500mb a...

Resolved! how to update my autopay card information

The card registered for autopay on my accound will expired at the end of FEB. How can I update my card information? Thanks!

Resolved! Emai

How can I change my email address. For self serve public mobile....?

Resolved! 2 GB US data no longer available/listed on my overview

I am on the $60 plan that included 2GB US Data and calling, and see the US portion is no longer listed on my summary page.I'm on autopay program.Any ideas?

Resolved! Sim Card not working

Last week I ported my phone number from speakout to Public. Everything was working fine. Since I had an old samsung phone with limited memory, I decided to buy MotoG7 unlocked phone from Costco. I installed my sim card into my new phone bue I started...

Resolved! I haven't been applied new promotion?

I contracted $40 plan today.This is new promotion plan that is applied $10 discounts.When I saw my Public Mobile account, it said that $40 per 30 days in my account status.I haven't been applied $10 discounts?

Resolved! Refer a friend

How many friends can I refer...?

I need a human to contact me and get my services good

I just got this active a week ago for unlimited texting and calling but im not receiving any texts or calls i need this fixed asap

Community

Forum Posts