Us roaming plan

[Mtbchick27]

Hi I’m unable to activate a US roaming txt & talk plan??? I’ve tried 2 x 

[BlueB]

@Mtbchick27 

Can you log into your Self Service account and confirm exactly what you see under "My Data & Add-ons"?  It should list any Add-Ons you have, such as the US Roaming option. 

If not, like others mentioned it's a two-step process:

1. Balance - ensure you've done a manual top-up (online or via voucher) to ensure the Available Balance is atleast what the Add-On costs
2. Add-On - after filling up your account, then you buy the Add-On because it deducts from your account balance

Let us know if any of this helps!  🙂

[esjliv]

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@Mtbchick27 wrote:

Hi I’m unable to activate a US roaming txt & talk plan??? I’ve tried 2 x 

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@Mtbchick27 

If you already had one of these addons that just expired and you are trying to add another one right after it, there seems to be a glitch with obtaining these back-to-back.

Therefore you may need Customer Support help to have it added for you.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[darlicious]

@Mtbchick27 

Here is some info about US roaming add ons that should help you.....

1. While you have to have an active plan to purchase and use US roaming add ons the type of plan you have does not affect the roaming add ons features.
2. US roaming add ons start the moment you confirm and submit your purchase in your self serve account and expire 240 hours later (10 days×24 hours).
3. You can pre-load the funds needed to purchase the add ons in your self serve account so you only have to log in, select the US roaming add on and then confirm and submit your purchase.
4. Wait til late as possible to purchase since they are immediately valid so on free wifi at the destination airport or stopping shortly before the border at mcd's or timmy's to buy the add on while on free wifi.
5. If you are staying longer than 10 days you must wait a minimum of 24 hours to purchase the same US roaming add on or contact the moderators to add it before the waiting period ends.
6. If you have two US roaming add ons with a talk feature that overlap the talk feature basically gets disabled. Avoid this....but you will have to get one removed by a moderator to get your calling feature back if this happens.
7. After purchase reboot your phone and manually select either at&t or T-mobile to get better reception. Some areas have better coverage by either provider so when travelling around the US you will be better served by choosing the provider with better signal strength by locale.
8. You will recieve incoming texts without any US roaming add ons. Adding the fongo app and textnow app for use on wifi are good to use for a back up plan or you could call forward your pm phone # to your fongo # before you leave Canada and purchase just the US data roaming add on. Fongo also works on mobile data (1 min=0.5mb/100 min=50mb) so you could still recieve incoming pm texts, recieve incoming pm calls to your fongo #/app, outgoing calls from your fongo number and outgoing  texts from textnow for free or small fee from fongo.
9. All US roaming add ons have either unlimted text, talk or both. Only data has limits depending on your purchase 250mb/500mb/1gb. Once the data is consumed it will just stop you could then purchase different roaming add on, wait 24 hr to buy or contact the moderator to buy the same US roaming add on again. (* except talk as previously mentioned.)

Happy travels and Stay--Safe!

[Anonymous]

@Mtbchick27 

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ?

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

5. after you Add-on you have to do Rebooting your phone

   what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

[Meow]

Do you mind providing steps you did when buying add-on.

Purchasing an add-on after logging in into your PM account is a two step process. You need to load funds first and then purchase add on.

Those add-ons don't show up on the overview page. You need to click on Plan Details to see them.

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

[softech]

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@Mtbchick27 wrote:

Hi I’m unable to activate a US roaming txt & talk plan??? I’ve tried 2 x 

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@Mtbchick27   are you in US now?  If so, you are connecting to AT&T or T-Mobile?  one provider might work better in one region but not other, try to connect to both carriers and see which one works

Also, you just purchase your Add-on now?  does it show up on your My Account?  Just want to confirm you bought it without any issue