Paid but still not working

[ScottyDee]

I had my account suspended and then paid my bill. Still no service. Why doesn't my phone work when my account says I have a $10 credit?

[esjliv]

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@ScottyDee wrote:

I had my account suspended and then paid my bill. Still no service. Why doesn't my phone work when my account says I have a $10 credit?

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@ScottyDee 

Once you have your Self Serve status showing ACTIVE, ensure to reboot your phone.

Remove and reinsert your SIM card to ensure nothing shifted to affect service.

[Yummy]

After adding funds to your account did you Reactivate your plan?

[Anonymous]

 @ScottyDee : Could you post a screenshot of your overview page. Blank out personal info of course.

[Anonymous]

@ScottyDee 

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment 

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

[computergeek541]

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@ScottyDee wrote:

I had my account suspended and then paid my bill. Still no service. Why doesn't my phone work when my account says I have a $10 credit?

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Is your plan price $10? If your plan costs more than that, having a $10 balance doesn't allow you to use the service as the full plan fee would need to be paid.