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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 28038 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 40014 Views
  • 185 replies
  • 29 Bravos

Resolved! Bought add-on , but when I try it says I don't have minutes

Hello, I added a $15 add-on to make phone calls to U.K, but everytime I try to call it says I have no minutes for it and I haven't even used it yet. Any advice would be helpful, I have made this payment so want to use it. Thanks,Avneet

avneettakhar by • Good Citizen / Bon Citoyen
  • 1999 Views
  • 16 replies
  • 0 Bravos

Phone is not working

I'm new to public mobile and I do not have service. My account is set up and paid.

kstephens by • Good Citizen / Bon Citoyen
  • 2084 Views
  • 22 replies
  • 1 Bravos

NIS

In the last week I’ve had two friends try and call me and have gotten a not in service error. My acct is in good standing and I haven’t had an interruption in service. I need to fix this quickly. Any suggestions?

Zoom707 by • Great Neighbour / Super Voisin
  • 627 Views
  • 5 replies
  • 0 Bravos

Resolved! Bonus data

Hi, I joined Public Mobile last night and forgot to enter a promo code for bonus data.  Is it too late to add it? Thanks!

HEIDI5219 by • Great Neighbour / Super Voisin
  • 908 Views
  • 4 replies
  • 0 Bravos

Resolved! Added the wrong add-on twice!

Hi.  I ran out of data on my 40$ a month plan so I wanted to add a quick GB of data and chose to do so by add-on. I'm here in Canada and not sure why but I added a us roaming,,,etc.   How do I cancel this ?

Joshtav by • Great Neighbour / Super Voisin
  • 649 Views
  • 2 replies
  • 0 Bravos

Resolved! Wrong Add On

I purchased the wrong Add-on for talking to the US and Roaming. Can I get a refund? Thanks in advance

sekkato by • Great Neighbour / Super Voisin
  • 523 Views
  • 2 replies
  • 0 Bravos

Resolved! Want to activate, cant pick last 4 digits anymore?

There used to be a option when you activate your plan to select new number and you get to pick last 4 digits. I know that public mobile has one number available but i cant find it now because you cant select last 4 digits.

ko_kosta89 by • Great Neighbour / Super Voisin
  • 1226 Views
  • 8 replies
  • 0 Bravos

Data

My data finish so quickly. I just put on my data for a minute today. And I just paid, I got a message saying that I have used up 75 percent and I have to be having this issue for about 3months. If it continues I will just change serve provided 

Nkeiruer by • Great Neighbour / Super Voisin
  • 1089 Views
  • 13 replies
  • 0 Bravos

Resolved! setup/payment

Trying to activate my SIM and SiMon tells me to try again which I have 3x and my Visa has been dinged 3x and still not hooked up. Want my $$$ back

Shanae_975 by • Great Neighbour / Super Voisin
  • 750 Views
  • 3 replies
  • 0 Bravos

Plan change

I would like to change my plan but I don’t remember the email that I used to set up my account, it’s been 15 years ago can someone hel me with this?

Jelleybean23 by • Great Neighbour / Super Voisin
  • 851 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Ported number into Public Mobile incoming calls

I am having similar issue trying to port a landline to a mobile phone that had been previously cancelled. Current provider say they have not received a port request from Public. It is now going on to 4 days.

BuzzingAround by • Great Neighbour / Super Voisin
  • 1860 Views
  • 10 replies
  • 1 Bravos

Resolved! Auto pay

I am registered for Auto Pay and payment did not process this month. 

dipiperni by • Great Neighbour / Super Voisin
  • 1566 Views
  • 8 replies
  • 0 Bravos

How to send MMS using non-Smart Phone?

Hi, I have this Alcatel OT 871A phone I have used for a few years with PM. This is NOT a Smart Phone. See here:https://www.gsmarena.com/alcatel_ot_870-4729.php I can send SMS text no problem. The phone can also be set up to send MMS but when I try it...

Resolved! About Reactive plan

Hi, My plan expire day is 26th tomorrow, So I tried to pay on 25th at evening time. but they said "your account is suspended." already?! I should have time for pay one day. I try to reactive in this website, I could see my account status is expired. ...

heesasi by • Good Citizen / Bon Citoyen
  • 1367 Views
  • 9 replies
  • 1 Bravos

Resolved! SIM CARD does not arrive!

Hi all, I have order a Sim Card online for 10$. It said it was supposed to arrive between 3 to 5 business days and still after 10 almost is not arrived! Who could I contact? Is there a phone number/ email to reach out? Does anyone know something more...

ettorecamp by • Great Neighbour / Super Voisin
  • 1679 Views
  • 7 replies
  • 0 Bravos

Resolved! Reactivate my account

Hi everyone,I'm reactivating my account but I need to change plans first. What's the right way to do this? Thank you

treefrog by • Town Hero / Héro de la Ville
  • 1881 Views
  • 11 replies
  • 1 Bravos

Resolved! PUK

I need a puk code

jbella85 by • Great Neighbour / Super Voisin
  • 1424 Views
  • 6 replies
  • 1 Bravos

Money not added

I added $40 to my account but it's saying I only have $18 in account now and won't send text messages

Dawnmarie2021 by • Great Neighbour / Super Voisin
  • 949 Views
  • 10 replies
  • 1 Bravos

Resolved! Travelling

Hello I was wondering , what I should do when I go and travel . I am leaving for a while and won’t be paying the few months it will Return to my plan in September . Should I put it on a pause

Liah-28 by • Great Neighbour / Super Voisin
  • 1102 Views
  • 6 replies
  • 0 Bravos

Please everybody contact the moderators for invoice

Its time for PM to provide its customers with a printable invoice within self-serve. Currently an invoice is only provided following a direct request to a moderator. This is a waste of time for both the customer and the moderator.  The chance of the ...

hbalter by • Good Citizen / Bon Citoyen
  • 2849 Views
  • 28 replies
  • 3 Bravos
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