Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been trying to place an international call, I have 500 international minutes. I'm positive I'm dialing correctly, but it keeps telling me the number isn't correct. I'm using the format 011-971-xx-xxx-xxxx for Dubai. The local area code is correc...
I am not able to receive calls after porting from freedom mobile to public. It went straight to voicemail and after restarting it still doesnt fix it.
when I make a phone call or receive a phone call with pm, I can’t surf the web at the same time (using the data 3G) is this normal? It only starts working once I end the call. This is not the case with other carriers/ providers - it only happens wit...
Does PM display your name when you call someone? If not, Can you add this to your account.
How many points do you earn for helping others? For example, how can you earn 1 point?
I purchased a quantity of two for the 1GB add on and assumed that I would have 2 GB for the month but noticed that my account says I only have 1GB. I was charged $30 instead of $15
@J_PM I was at the Store Locator page and saw that. As you know, this could be a page for many new , potential customers to check where to get SIM card and activatoin. While technically it is still true for people on old rewards system, this is a...
Where are stores in Edmonton
I’ve been frustrated with iOS for ages because of the difference in data/cellular/mobile tracking compared to Android with their fancy automatically resetting system data tracker, etc. However, I was just told that apparently Apple implemented the fe...
Hello, I have logged into my account earlier today to get my account number. I called Telus to transfer my phone number to my new phone. I've been trying to log back into my Public Mobile account to close the account and stop automatic payments, but ...
Not really sure what to do, trying to figure out if there’s a limit to how often you can change it. I changed it on the 30th of may bc I was too broke to afford my regular one and needed service. I can afford the 50 dollar one now so I want to try th...
I am confused. I was running out of the 100 mn of my $15 plan. I decided to change plan and chose the $25 plan to day. I am now stuck with a $50 bill. How did this happen? The 500 mn are still showing in my plan. Why did the 500 mn not kick in ...
I have been wanting to switch my phone number because of constant telemarketing calls and the previous owners friends calling day and night, I have try to do it in the my account options but when I try to switch it, it does not switch for me can I ...
The online chatter confirmed that I should stop the payment to cancel my account but wouldnt this cause outstanding bills?
My mom signed up today but her service is not working yet. It's been a few hours. I forget how long it took for my account took to activate so I could receive calls or call out. Thanks.
I just updated my credit card information and paid due fee. My phone still not work.
Hi, last week I enrolled 2 of my teens with there seperate accounts. I added my RAF code. But, I only got on confirmation. How long does it take to get both confirmation? I understand there could be some delays. But on of them was already confirm...
I put my SIM card in a new unlocked iPhone but its says 'SIM NOT SUPPORTED'
My request to transfer phone number from my old phone has not succeeded
Hello, My public mobile account was rightfully deactivated, but I want to keep the phone number I had.How can I know if that phone number was already recycled as I don't seem to be able to get a port number request to go through?Thank you
I was told I cannot make an international call which my remaining mins over 150. Please check for me urgently. Thanks!!
When upgrading, it says "After changing your plan, you will lose your current promotion." I know I keep loyalty savings, etc., but do I lose the Xmas give-aways of international minutes and data? I have a fair amount and wouldn't want to lose them.
My public number was taken by Fido, can I activate it's sim with a different public number to use?How can I speak to Public customer service agent using Fido number?
I just bought a new Easyfone from Amazon for my 88 year old mother. I picked up a sim card today and registered it and put it in the phone. I am getting this message "SIM card updating" it has been saying this for 4 hours. Can someone provide ...
I just reactivated my account by making the payment, but I can't use my LTE yet. How long will it take until I can use it again?
Trying to change my sim card but dont have access to my phone as it was stolen and when i choose to send verification to my email i am not getting the email whwt do i do
I went to the public mobile store on June 6 but they said they were out of SIM cards. I wanted the $5 for 5 months referral. They said if I came back on Wednesday they would give it to me. They did the activation and then said they couldn’t.
I signed up today for Public Mobile with a retailer. I told them I had a referral code two times and they still never used it. He told me the sign up was done and I mentioned it a third time. He said they couldn't do anything, it was already ordered....
