Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had 2g Bonus Data in my account. I used some of them but still have rest of them when I checked a few days ago, but now disappeared.
Hi, When I log in I see 0 usage either mins or MB however it's not the case when I go to usage history. It clearly shows it's not 0
On August 21st I put in for a plan change at the end of the cycle. The plan didn't take effect and now the plan I signed up for is no longer available. HELP PLEASE!
I have been online for over an hour, seeming to go in circles. I'm pretty clos
I purchased 3G plan for 2 months, no data could be used after leaving office and home where there had wifi. Then I paid for 4G 2 days ago, still no data when I went out from home.
When I ported my number from Rogers to Public Mobile my phone was broken and I didn’t receive the text message from Rogers to validate the porting of my number so they cancelled the port. Now they want Public Mobile to send another request to them so...
Purchased 10 day plan for US, then came from BC to Oregon and am on AT&T. My Galaxy A5 seems to have lost all my notes, back up did not restore. Samsung says it's a carrier issue. Any ideas out there??
Speak to customer support
Paid for 2 10 day unlimited texting and international calls but haven’t used one minute because it doesn’t work here the USA. Why not??
For days on end I can't get into my account. I even reset my password but it doesn't matter; neither it, nor the old one work. It's beyond annoying. Like Telus is doing it to make us move out of the service (frustrate customers until they have to mov...
I have auto payment. Do I need to put money into my account before adding US Roaming services or will the amount just be added to my next billing and automatically charged?
Hi I cant login I keep getting an error " Email or password is incorrect. Please try again, or reset password."I have tried using incognito, and different browser. No luck I have reset my password by mobile method, it didnt make any difference.I got ...
If you are located in east-central Red Deer, Alberta, your cellphone reception will improve by the end of 2022. Telus had signed a new cell tower lease agreement with the City of Red Deer at the fire hall in Timberlands.https://www.reddeeradvocate.co...
Hey all. I’ve been a customer for a while. I switched plans and the new one kicked in on Monday. As soon as it did, I haven’t been able to send/receive emails or access data - these services worked on Sunday. So far I have…- reset my network settings...
Hello, I'm trying to login to a few different services, eg: banks, and using SMS 2 factor authentication, and I'm not getting the automated sent texts on my phone. As a new client, is there anything I need to figure for this? Thanks
I never registered on public mobile, and the credit card I used when I signed up was hacked, so I need to update the credit card so automatic payments continue
I can't seem to log into my account or reset password to update my credit card info
I ordered of 2 used cell phones and a triple punch sim card along with a free bonus card. I received everything but the triple punch sim card. Is .
I was making the switch from Freedom to Public Mobile for my husband's phone but Freedom offered me a better deal and I decided to stick with them. Public mobile already charged my account for the month though. How do I get my money back? The phone n...
Im in need of only half a point to get more data... What are the easiest ways for you all to get points fast
Why are you suspending my account when I have automatic payment. The card registered is still valid.
I can’t log in to my account and this is happening every month! Anyone else having that trouble?
Plan was supposed to switch on next renewal. Phone became deactivated. Had to renew for three months on old plan, to get phone working again. I just wanted the new $40 plan. So frustrated. Submitted multiple useless tickets. Do I just get a new...
I've been missing possibly up to 80% of incoming calls. What happens is this: someone calls me and it goes straight to voicemail. They'll leave a voicemail which I can listen to, but the call never appears in my call history. The only way I know they...
I have moved to Alberta but I do not want to change my phone number from Sask. I have changed my address and my credit card information. Why am I being charged sask PST?
I am on a $25 plan with 1024mb of available data. I am not a big data user but keep getting messages that I have used up most or all of my data. Upon looking at my account information, I find that there are many entries saying that I have used over 1...
Please help.
My parents can’t seem to log into there accounts to update their Credit Cards.I have tried resetting the password account with no luck. Any way you can help?
