Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Trying to set up a phone for my daughter. Is there not an option to add a voucher as payment at the end or only a credit card? I don't have a credit card and already bought the voucher. And Walmart no longer does hookups, only online I was told....
What is the process to return a faulty phone? After one day of use, the phone is frozen with a black screen but still on. I followed instructions to reset it but without success. I want a refund.
Hello all! I'm blowing through my data all of a sudden! No change in my usage patterns, but i've gone from having amply every month, to ran out with three days left last month, now i'm not even a week in and getting a 75% usage warning. I've found ...
I changed to the wrong plan 2 days ago (2022.12.21) but it did not register to my account. So I changed to the correct plan today. BUT the payment history shows charges for both plans. Pls credit my account with the amount dated on 2022.12.21.Gyro...
I upgraded from 3G to 4G on December 18. Ever since, my phone has been really slow when not on wifi. It says it is on Lite. I saw it go to 3G briefly. How can I resolve this?
Hello, I am new customer of PM, today Dec 23rd, I just activated the SIM card.I saw the plan says 100 Minutes Canada-Wide Talk, not sure if incoming minutes are counted in this 100 minutes? Thanks.
I opened an account with a new email address, but I lost my email address and I can’t remember my password. I use my visa to pay public mobile, and the payment has been made. How do I access my account?
A bunch of my friends and people online mentioned that Public mobile was giving away free minutes and 2 GB bonus data. They received a text before 15th Dec. I did not receive any bonus. My acct was activated more than 2 months ago. Wondering if there...
I was just checking my account to see how much data I have been using to see if it is worth switching plans only to discover that my data usage only seems to be while I am sleeping (in my own house where the phone would be connected to wi-fi). Is the...
After I join PM, i.e. activate my new sim, and get a new cell number, how soon shall I port in my existing number from another provider? Such as within a week, within a month, or any time even after a year? The two numbers would be in same city of co...
I was thinking about switching to another plan but I seen that that plan says "Unlimited Canada-wide minutes" while my current plan says "Unlimited Canada-wide Talk", just wondering if there is a difference in these two or not.
My phone number changed without my consent. people calling get not in service. How do I my phone number changed back. How do I get an agent through chat?
I'm traveling to USA , will be there 3 months can I buy enough add on to carry me through.Don't really want to go thru the hassles every 10 days I have 2 phones.ThanksPBarna
Hello, I am trying to log into my banking website while abroad but my bank requires a code for sign in verification and it only sends the code by text message. Is there any way to receive a text to my phone while in Brazil?
When entering YES2 the circular motion is replaced by a red background with.. exclamation point. message "unable to send". Any way to fix this problem? Dec. 31 is a week away
How does one reach an admin person that can help reinstate my wife’s phone account? Our credit card won’t work (even though it’s been used for other transactions today with no issue) and now her account is suspended. She has no phone currently… Thank...
Despite going through all of the options of Restarting my android phone, Removing the SIM card and checking for damage/correct fitment prior to reinstalling, Turning on and off Airplane mode, Manually selecting the Network (which it can't fine) then ...
I have not received a text message or an email offering the year end bonus for free 2 GB data and free 500 international minutes. How do I gain access to this promotion?
I'm getting constant issue making/receiving phone calls. When I try to call I get "mobile network not available" and the call won't go out. People call me and go directly to voice mail (which later I cannot access because of the 1st issue ). Data se...
