I bought 2 US roaming by mistake. How do I get credit for the extra one

[Yummy]

US roaming add-on cannot be stacked. Additional add-on has to be bought after first is used.

You should contact CSA right away and explain your mistake as only one US roaming can be used at one time.

[HALIMACS]

@Trish131 

If you only need 10-days of Roaming, and you 'purchased' two add-ons, Public Mobile will credit the erroneous addition to your available balance for future use towards cycle renewals or additional add-ons.

They will unlikely credit the amount to the payment card used, rather to the account.

[t_p]

@Trish131 

Do you see the 2 add-ons appear in your plan details?

If so, contact CS and explain your mistake. They'll credit your account for the one you don't want:

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue [Other] > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

If you see only one add-on and your account balance shows extra available funds, you can leave it there for future use. 

[hTideGnow · Accepted solution]

@Trish131   PM is prepaid service and usually no refund.  However, from experience PM usually is very understand and will provide refund or credit back to your account for situation like this.

Simply open a ticket with PM Support,  click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.  Follow these steps to get to the ticket open screen quicker

1. Type "Wrong Add-on / plan purhcased"
2. Then click "Contact Us"
3. and then click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Triguy]

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.