How to speak/create ticket with an agent to resolve billing error

[cpellini84]

Basically paid for a plan but did not activate the sim or number. its all in progress.  I did this by accident. How can I cancel this charge on my credit card? I no longer want the account. I wont get ongoing monthly charges to my card? How can I contact an agent to reverse this?  Once someone ports a number out of public mobile their account closes and their card will no longer be charged ongoing, Correct? Thanks.

Main question is how I can contact speak with an agent to review my charge on an incomplete mistake account.

Thank you

[hTideGnow]

HI @cpellini84 

yes, after support cancel the account, there will be no more ongoing charges

[cpellini84]

Thank you. Also wanted to clarify, once a number is ported out from here. The account is closed and no further ongoing credit card charges occur, correct?

[cpellini84]

Thank you for your help 🙂 When I had tried to create a ticket I do not have a SIM card number for this account as far I as i know.  Writing N/A is not accepted as an option in that area so I have not been able to to send the "ticket" as not allowed- its shown as incomplete.

I did send a private message though. I guess Ill see how that goes. Thanks again

[Meow]

Open a ticket through chatbot (bottom right round icon). Type 'ticket' and follow prompts until you see a link to open a ticket.

Do NOT send a direct note to agent as this will extend reply time. Ticket can be tracked, notes cannot.

[hTideGnow]

hi @cpellini84 

all communications here via ticket and message

Support might be able to cancel the service and refund.  Just contact them , you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage