messages are not being delivered and I am not receiving any messages

[Mahmoud4]

My messages are not being delivered and I am not receiving any messages.andMy plan is 5G Canada and America Wide, but my phone is an iPhone 13 and it shows 3G

[Phil_Adelphus]

@Mahmoud4  couldnt make ticket . (HTML error)

Either delete anything in the message that is copied and pasted from somewhere else, or copy the message to a notes app, remove the text from the private message, and then paste it back from the notes app.  It's a fairly common glitch in the system.

I don't know why  your phone is only on 3G then, ask customer support when you manage to get a message through to them.

[Mahmoud4]

couldnt make ticket . (HTML error)

[Mahmoud4]

Its already on Auto 5G

[Mahmoud4]

It is on auto 5G

[Phil_Adelphus]

@Mahmoud4  For the 3G issue, go to Settings - Cellular - Cellular Data Options - Voice & Data and if your phone is set to 3G there set it to either 5G Auto or LTE, whichever you prefer.

[Mahmoud4]

couldnt make ticket . (HTML error)

[Mahmoud4]

I did but still not sending and recieving any text

[Mahmoud4]

I did

[Mahmoud4]

Yes phone call and data is working. iods is 18.2. several times i was reset my phone but still not deliver and send any message

[hTideGnow]

hi @Mahmoud4 

you will need support to confirm. , you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Mahmoud4]

Hi.Call and data works well , My phone has been updated and I even put my SIM card in an Android phone and it still didn't work.

[hTideGnow]

hi @Mahmoud4 

phone calls and data work?

make sure iOS and carrier profile are both updated

then reboot the phone first, and Reset network settings and test again