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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Rewards

I referred a friend before September 30th, 2022 and as per your Email sent to me, I was supposed to get $5.00 rewards per month for 5 months as well as my friend. Unfortunately, we never received any rewards for the reference. Hoping you will look in...

Resolved! I want to update my credit card info and create my account

I want to update my credit card info and create my accountyour system is pain in the neckPlease help me set up my phone up and running

Resolved! Account access

Hello, Once again I am having the same problem as I did in Dec 2021. I can not access my account using my email and password. I went through this same problem in Dec 2021.

phone calls

still unable to receive send calls but can text. I started with Public Mobile October 10, this should be fixed by now. I’m paying for a service I don’t have

US talk, text, data add-on hasn't been shown up

Hi Guys.......I purchased the US talk, text & data 250MB add-on this morning and it still hasn't been added to my account. I deposited $20 this morning and you took the $20 + tax for the add-on but I still don't have the coverage. Please help becau...

Resolved! Border Towns Issue

I work close to the US border and today I received a text from public mobile welcoming me to the USA and offering me to purchase some add-ons. Of course I do not wish to purchase add-ons since I am not crossing the border, but how can I avoid receiv...

Resolved! $2 off every 30 days if you set up AutoPay.

I received a promotional email from Public Mobile (title). Because I have pre-authorized payment, I though the discount will be activated on my account automatically but nothing so far.Can you help?

Resolved! Phone service payment

Trying to register an account so I can set up automatic payments

Resolved! Suspended

Why account suspended when on auto pay and no change in credit card?

Where did the data go?

My account shows that I have no Data available (250 MB). Although, data usage is blocked on the smart phone (via settings) and the usage history is empty for both text and MMS for the last 90 days?May I please have a clarification on what is going on...

Resolved! Leaving Public Mobile

The struggle to get any assistance to resolve the problem of having my daughter's phone disconnected because we can't log in to pay the bill has taken up way too much of our time. We are locked out of the account, but the only way to get back in invo...

Resolved! No Service - selected network (Public Mobile) unavailable

Getting this error on my phone as of about half an hour ago.I've tried:- Resetting the phone- Removing and reinserting the SIM card- Checking my account status - it shows Active Anything else I can try? Thanks in advance for the help.

Resolved! 4G service issues

Hey Everyone! So I recently (3 months ago) moved my plan to the 4G, because it was more data and the same price I was already paying. Thinking this is a win win. But I have had so often "No Service." I have been with Public for 4 years now and always...

Resolved! My 1GB Add On in US never worked - Just happened 08 Oct

It was really frustrating - I did add on for 1GB and paid - I did everything possible - Switching off the phone ( Iphone 11 ) , Resetting network settings etc. Maps did not work - Browser did not work - just circling ..... is there a way to get the...

Resolved! Why my data usage is not up to date?

Not sure why, data usage is never update since I switched to 4G package. Last month I even used up my 1.5G addon data, which I always keep as back up. This is no good.Has anyone experienced the same issue? Thanks.

Resolved! SIM card locked

I'm trying to put my old SIM card in a new phone but it says the SIM card is locked. What do I do? I do not have a SIM passcode.

Can't log in

Just tried to access my main user profile to check my usage/bill. When I logged in it came back as something like "page does not exist" with a Telus url.Anyone had similar or know how to remedy?

Resolved! Phone number transfer

Lucky mobile has requested I speak to a public mobile service person in regards to completing my lucky mobile to public mobile number transfer.

is there a change in credit card

why doesn't public mobile accept my credit card now when always did?

Did my US Talk Text Data get added to my account

Did my US Talk Text Data get added to my account? Can someone please tell me if my purchase when through? I had $70 in my account and I purchased the $20 add-on but the site said Ooops something went wrong?? But the payment of $20 was taken from my $...

Code d’erreur 404

Paying what is due less rewards you know you will get

Someone had said something, somewhere, weeks ago, about a chat bot that let's you make a one time payment ... But does it allow *custom* one time payment, below what is due? Is there a way of doing this apart from physical voucher (and even that is a...

Terrible Service and Even Worse Phones

After being forced to wait for an additional 20 days for my pre-owned phone due to a lack of any notification about where it was, i was glad to finally go pick it up.However it is complete junk and does not have a properly functioning screen. I can't...

Resolved! where do I find my SIM card pin to make a payment

New telus fee for using credit cards for payment

Seeing as public mobile is a part of telus (I think?) will public mobile also be adding the fee? Or maybe it is there already? As of October 17, 2022, TELUS customers with Consumer Mobility and Home Services* will be charged a 1.5% Credit Card Proces...

Resolved! Does anyone know of any new Plan possibilities that might be coming along?

I've been pretty happy with PM for the past 5 years or so. But I currently have a 3G $25/mo 1GB data/mo account. To move to 4G would mean going to $37.50/mo. and getting 2GB/mo. of data, which I don't really need. Bell offers 4G @ $30/mo, with 1GB/mo...

Resolved! if I change from a 3G account to a 4G....

...can I then get the "additional 2GB of data every month for free* for 12 months on plans $25/mo+, exclusively online."Or would I need to be a TOTALLY new customer for that?

group chat receiving but not sending

trying to set up a group chat with my kids. I can receive group chat messages but my responses seem to get hung up in "sending" mode and eventually fail. Not sure if it is the public mobile network or if it is my phone, Unihetrz Atom L or if there ar...

Pay on account

I was brought to registering because i want to make a pmt on my account but it's saying mu pin is wrong, i wrote it down on my sim card card as soon as i set it.

Resolved! New SIM with prepaid plan purchased at Telus retailer

I went to a Telus retailer to get a SIM card. He gave that to me and then also asked if I'd like to purchase the $25 prepaid plan to go with my SIM. I was not importing a new number - I am starting from scratch. When I go online to activate my new ...

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