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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 3166 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 31610 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 43567 Views
  • 182 replies
  • 30 Bravos

Plan Expired

A couple of days ago I ran out of data so I purchased 1GB more. It still didn't work and today when I log in it says Plan Expired with no way to fix it. I can see the extra $15 listed, and my plan renews tomorrow. How can I fix the expiry? What cause...

Spicy by • Great Neighbour / Super Voisin
  • 704 Views
  • 5 replies
  • 0 Bravos

PUK

I may have missused my Fixed Dialling Number setting and forgot my pin...any ideas how to get my PUK2 number without buying a new Sim card?

Found lost samsung cell

If you lost your cell by Thames River please call it  , it still has a charge and want to return it to you.

Whitepine by • Great Neighbour / Super Voisin
  • 1012 Views
  • 10 replies
  • 2 Bravos

Using a PM account for land line using land line type handsets.

I see that Telus offers a ZTE box and service that allow the use of a conventional handset. Can  one buy a second hand ZTE box and use a PM SIM in it or does that set up require some type of initializing by the carrier? Telus does not appear to offer...

barrascuk by • Model Citizen / Citoyen Modèle
  • 1380 Views
  • 19 replies
  • 0 Bravos

Public Mobile Network vs Telus - Same Coverage?

I recently had reception problem in Québec (St-Honoré, Lachute) & Ontario (Peterborough). When I looked ertyu.org website & notice that I should get a pretty good coverage in these areas (Telus antennas).On their website, Public Mobile Coverage Area ...

Maverick_FA by • Good Citizen / Bon Citoyen
  • 7913 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting overold phone number

Having issues porting, the sales lady removed my old sim card so I didn't get the port request.

Doug1964 by • Good Citizen / Bon Citoyen
  • 2455 Views
  • 26 replies
  • 0 Bravos

Resolved! paying in advance

I have my acct. setup on auto pay and still want to keep it on auto pay however I would like to pay my acct. at lease 2months in advance but still have the auto pay coming out every month with my last provider I was able to do that through  my bank o...

ELMULL by • Great Neighbour / Super Voisin
  • 1163 Views
  • 11 replies
  • 0 Bravos

Resolved! Samsung Galaxy S20 5g

Has anyone had problems using this phone with Public Mobile?

Kathy7 by • Good Citizen / Bon Citoyen
  • 1561 Views
  • 9 replies
  • 0 Bravos

Bill payment not reflecting

Hi teamI have already paid my outstanding amount on 13th sept and there is a debit entry in my bank statement. However my number is blocked now and i hear instructions stating i have exhausted my balance. which is impossible as i dont make enough cal...

dilshadk by • Great Neighbour / Super Voisin
  • 607 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Expired?

My voice and data stopped working today on my phone. I logged in into my account and it says Plan Expired (expired on Sept 18th, today), and it gives me a warning message: "Your account has been suspended. Make a payment to reactive your current plan...

simonoya by • Great Neighbour / Super Voisin
  • 792 Views
  • 5 replies
  • 0 Bravos

Payment processed but no change

I have successfully added the 40$ voucher by using *611 ,the payment was successfully ended ,but my service still doesn’t work and I can’t be able to use internet…..I need it working AsAP

Munishpal by • Great Neighbour / Super Voisin
  • 533 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan cancelled after number transfer?

I transferred my phone number to a new carrier and now I can't log into my Self Serve account. Is my plan already cancelled, or am I still going to get charged?

noahfriedman by • Great Neighbour / Super Voisin
  • 679 Views
  • 4 replies
  • 0 Bravos

Phone number

I activated my daughters account in August. I transferred her old Rogers number to Public. This week on Wednesday her phone number was changed to a different number without our permission. We need to change it back. I forgot to cancel her Rogers pay ...

HBOMB by • Great Neighbour / Super Voisin
  • 584 Views
  • 3 replies
  • 0 Bravos

International calling

I'm trying to call Poland and I keep getting a message that I don't have enough minutes but I have 280min left 

Mikolaj by • Good Citizen / Bon Citoyen
  • 1686 Views
  • 16 replies
  • 0 Bravos

Resolved! Making a Payment - Doesn't show my amount due.

Hello,  I am trying to make a payment on my plan, it went expired cause I had to update some payment details, but when I try to make a payment it doesn't show the amount due and doesn't accept the payment.  I am not sure what to do.  Thank you,

jetson00 by • Great Neighbour / Super Voisin
  • 509 Views
  • 2 replies
  • 0 Bravos

Re: Number porting problem

HiI ported my number from freedom mobile and I am not able to receive incoming call for over two days now but the outgoing calls work fine.

tinowen2000 by • Great Neighbour / Super Voisin
  • 508 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone number move

What happens to my account if i move my number to a different account. Will i be able to reactivate it with a different number?

jonahmt21 by • Great Neighbour / Super Voisin
  • 715 Views
  • 3 replies
  • 0 Bravos

Resolved! plan change BONUS

Good morning, i found a 2GBBONUS on plans 35$+ is this bonus apply to plan change - thankyou 

telecom by • Great Neighbour / Super Voisin
  • 888 Views
  • 6 replies
  • 0 Bravos

Resolved! "Porting" PREVIOUS Texts

Hello, I will be transferring my Public phone number to a new SIM card, I do no have the prior one anymore. What I am hoping to do is access my previous texts (most importantly)/contacts and my voicemail.Please advise if there is a way for me to do s...

AmberDawn by • Good Citizen / Bon Citoyen
  • 1086 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost my 2gb holiday giveaway

Hi. When I signed up for my 35$ plan back around Christmas time there was a 2gb monthly free add on. Now when I Lon in to my account it doesn’t show up. Any ideas?

jklumpp by • Great Neighbour / Super Voisin
  • 1186 Views
  • 5 replies
  • 0 Bravos
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