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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Add on information

I have earned promotional add in 2GB data and 500 international minutes. Can you please tell me the expiry date of this, and which international countries are included for international minutes?

Resolved! "Sharing is caring Refer a friend"

Morning, Merry Christmas! I signed my mother up for PM at least a month if not longer ago. I believe I took all steps necessary to use my referral code to get her some money back (as well as myself) just curious when we can expect to see that referr...

Resolved! Missing points plan for US roaming?

Hello!I recall a while back that there was a 5 pts for 250 MB US data roaming plan that I could purchase using points and was one of the main reasons I switched to Public mobile in the first place. Was I just imagining this, or did Public remove it? ...

Resolved! Switching from 3g to 4g

Hello everyone I switched from an old 3g plan to the promo 4g plan . Will I have to do anything on my end to enable the faster speeds or is it automated ?Thanks Jesse

How I earn points form community section ?

Resolved! Plan was not changed as requested

I changed my plan during Black Friday, requesting to change on renewal date (yesterday). But on renewal date I was charged the old value and my account still shows the old plan. Why has my plan not been updated? What should I do?

Resolved! Confusing message.

I just got a text from PM: There is no 1/2 or anything informing that a card was declined.After I got the first message I manually topped up in self-serve because autopay didn't work for some reason and it said it was successful, but then I just got...

Ported to Koodo and Cannot Login to PM but Can Still Receive Calls

Hi, if Ialready ported to Koodo a week ago and cannot log in to my self-serve account at Public Mobile, how can I confirm my PM account is cancelled? The reason I am asking is because I can still receive calls on the phone that has my PM SIM card. Ba...

Resolved! Account

I went to pay my account by phone it said my balance owing was 12 and change so i said pay amount owing then it says owing is 27.55 i paid 20.00 which was more than what it said was owing then it says i owe 32 something. Cant get into my account says...

Resolved! Quebec $50 for 50gb plan

Nobody mention Quebec $50 for 50gb plan? It said new customer only. How can I convert my plan to it as old Quebec number customer?

Resolved! Missing phone numbers that were registered under my referral code

Hello, I am missing a user under my referrals that i had in the past and they are still with public mobile. How do i go about restoring that ? Thank you

Resolved! US Roaming Refund after flight cancellations

Hello, This might be unrealistic, but my Christmas flights to my family in the USA got cancelled as did the attempt at rebooking. I had already paid for the add-on before the flight was cancelled. Any DP's of PM being gracious enough to refund an unu...

Resolved! Cannot enter new SIM# (replace old SIM)

Merry Christmas! Deactivated plan after losing phone. Now have new SIM in an old phone. Plan is reactivated. Despite following all instructions, will not accept new SIM#. Save button highlights to allow save, but clicking save just clears new SIM # ...

Resolved! US Roaming Add-on

There is a $20 US roaming add-on with talk, text and 250mb data. The website doesn't say if the talk and text is unlimited or what the limits are if there any. Can anybody answer this?

Resolved! questions

1. how do I contact human customer service? is there any email customer service 2. why I can't receive messages from others or app verification, I purchased the 15-dollar plan.

Resolved! Changing plan-lose loyalty reward, etc?

Hi,I was going to change my plan. Will I lose my loyalty rewards, reward for auto pay, etc?Thanks

Resolved! Sequential us roaming

I am traveling to the US for more than 10 days. How can I purchase multiple US talk addons. Thanks

Resolved! holiday giveaway have not rec.d

i have not got my holiday text to get my data bonus YES2GARY

Can’t submit a ticket

I’m trying to submit a ticket for a problem but it’s not working. Getting a 404 error. How can I submit a ticket?

Resolved! US add-on booked

I had a US add-on booked last night for my US trip today. However, my flight was cancelled this morning. My trip will be terminated and I won't go US this time, what about the US add-on I booked? can it be kept to the next time when I enter US?

Need to make a payment

I need to make a payment but i can not log in to my account or get thru on the 611 number please some one help me

Resolved! Problem to log in

Doesn't accept my new password... Looks like it doen't recognize my email...

Resolved! Ticket

I need to create a ticket and get into contact with a worker ASAP someone please help me

Resolved! My husband can no longer access the email that I have on my public mobile account.

My husband needs to be able to sign in so he can top up his account and now his phone is not working so I can't verify access code on his phone. Any help?!?!

how i can register and for self service to change my plan

Resolved! Unable to Make Calls in New Service Area

We have the public mobile 3G 1GB data plan. We are now in an area that previously did not have cell service but has recently had a new cell tower installed. The iPhone is showing 4 cell bars with LTE service. I can send and receive text messages bu...

Resolved! Phone Number Transfer

I recently switched to public mobile from BellMTS. Since switching over I have not been able to receive text messages from people that are with a certain provider. Everything else has been working great except that. It looks like my number didn't tra...

Resolved! Locked out of cell

Need SIM card PUK code

Resolved! Activation of my Phone

Dear: Please be informed that currently, I am using your service having mobile no# xxx-xxx-xxxx. Recently I changed by Bank card and so I can't provide the monthly bill. As a result, my connection has been suspended. Now, I want to activate my mobile...

Resolved! How do I contact a moderator

I need to contact a moderator

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