Service suspension

[mk9lobo]

While attempting to suspend autopay i needed a 4 digit number.  My account was set up originally by a person in a local store which is now closed, and i assume he put in a number but did not give it to me.  The 611 computer will not let me go fwd. without one. Is there a solution or any way to speak to a human at Public?

[mk9lobo]

OK will try that.Thanks.

[Quigley · Accepted solution]

@mk9lobo 

If your activation was done in a store awhile ago and you didn't get around to creating your self service account, then you'll definitely have to get help from a Customer Support Agent.

Use the Chatbot Simon to get a service ticket started.

Or send a private message to CS_Agent 

If you have trouble getting a service ticket.

[softech]

@mk9lobo   do you know the My Account login?  You can login to My Account and disable Autopay.  You can also reset your 4 digits PIN there

if you do not remember the My Account login ,  try to reset your password using the Reset Password link

https://myaccount.publicmobile.ca/en/forgot-password

If that does not work, , open ticket with PM Support to have it reset

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@mk9lobo  There is no one to speak to with pm everything is done online but you can reach out to a agent 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work