Login issue

[KMan32]

All my attempts say the link you are trying to find is expired. My login credentials are correct, for this reason I am unable to see my account details. Can you please assist.

[gpixel]

@darlicious 

no it doesn't. my parents accounts were still able to login way past the 90 day mark. 

[darlicious]

@gpixel 

Is that the same for community accounts as well?

[gpixel]

@KMan32 

if it's been more than 90 days since your last login you will need to reset the password and login using an incognito/private tab 

[darlicious]

@KMan32 

All of the above + reboot your device. Or use a completely different device.

[HALIMACS]

@KMan32 

• Try clearing cache and cookies and opening an incognito tab
• Try using a completely different browser from a completely different device which does not have stored/remembered credentials
• If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in.  If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message

Also, try tapping the highlighted area when logged into self-serve for a refreshed page version: