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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by • Public Mobile
  • 2979 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 17966 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 29196 Views
  • 184 replies
  • 27 Bravos

Resolved! What happens when monthly plan amount hits $0?

Hi There, I grabbed the $10 plan a few years ago as it was a good plan for my brother to use as an emergency cell phone. I thought it would be a nice Christmas gift every year to pay for the phone service for the year. Over time, with the giveaways, ...

PM10Plan by • Good Citizen / Bon Citoyen
  • 1058 Views
  • 10 replies
  • 4 Bravos

Delayed Messages

I get delayed messages 2 or 3 days after it has been sent to me by text sometimes. Anyone have any idea if it’s my public mobile connection? Ex. A friend will text me on a Sunday, and I receive it on a Tuesday. 

ALLANMENDOZA by • Good Citizen / Bon Citoyen
  • 1446 Views
  • 9 replies
  • 0 Bravos

im getting spam in my mail how do i block it?

this is the community forum private message mail that is getting spamit started in the last 2 months or so.not a lot but its still annoying. eg.>Blink and it is gone. The best cool reward package offers for December, 2020. Today you will be lucky. Us...

nutpantz by • Good Citizen / Bon Citoyen
  • 465 Views
  • 4 replies
  • 0 Bravos

Resolved! Reward pack offers

I got this message from BlackPanthersIt says:Blink and it is gone. Best cool reward pack offers for December,2020. Today you will be lucky. Do not delay, do this ASAP  Did it come from Public Mobile? Is it legit?I did not click on the. message just i...

vegg1e by • Great Neighbour / Super Voisin
  • 700 Views
  • 7 replies
  • 1 Bravos

Resolved! HELP! Victim of a sim card swap. What next?

Hi everyone, Someone managed to swap my sim card with theirs and was able to access my PayPal account and make multiple fraudulent purchases. I have gone into Lost/Stolen Phone > Suspended Service. What should I do next to retrieve access to my phone...

TKRWG by • Good Citizen / Bon Citoyen
  • 1683 Views
  • 15 replies
  • 0 Bravos

Resolved! Oneplus 8t

I'm looking at upgrading to the Oneplus 8t but I can't seem to find any info to determine if it is an accepted device.  Does anyone know?  Thanks

jrsmith007 by • Great Neighbour / Super Voisin
  • 1595 Views
  • 12 replies
  • 1 Bravos

Resolved! old $10 plan, no data but with promo data

i have the old $10 plan that has no data.as part of the plan.   yet i have been given, by pm, a 1GB promo, plus now the holiday 2GB one time add on.  can i use this data with my plan and if not  can i give the data to another member?  thanks.

aartmunn by • Great Neighbour / Super Voisin
  • 673 Views
  • 4 replies
  • 0 Bravos

Resolved! Questions about Public mobile rules

Hi Friends,Please help me to learn more about Public mobile rules.What we are allowed to do and what we are not allowed to do...Thank you for your cooperation.

felix67 by • Good Citizen / Bon Citoyen
  • 821 Views
  • 2 replies
  • 0 Bravos

Resolved! Calling minutes

How do l check to see how many minutes I’m using a month. Thanks 

Di3 by • Great Neighbour / Super Voisin
  • 379 Views
  • 2 replies
  • 0 Bravos

Texts in wrong order

Anyone else find that their texts show up in the wrong order if they are sent within the same minute? Ex: both a text and a reply sent at 1:14 pm. The reply would show up above the original text. I'm on a Samsung S9. This has been happening for a few...

ashleyskye by • Great Citizen / Super Citoyen
  • 348 Views
  • 2 replies
  • 0 Bravos

Resolved! May I use my phone in China?

I want to know how to keep my phone works when I travel in China.I heard other phone company can. Thanks.

suhong by • Good Citizen / Bon Citoyen
  • 2117 Views
  • 9 replies
  • 0 Bravos

Resolved! Changing credit card information for autopay

I'm wondering if others have had the same experience as I did when trying to update my credit card expiration date?Firstly, I found it difficult to find the proper "location" for "manage my card".Once I finally found the location, I was then presente...

CatCanyon by • Great Citizen / Super Citoyen
  • 1236 Views
  • 9 replies
  • 0 Bravos

Resolved! Holiday Bonus International Calling

If I call someone in another country using the 500 minutes of International calling from the holiday bonus, would they get charged as well? Also - shoutout to Public Mobile for the Holiday bonus, super cool of them!

alyssar by • Great Neighbour / Super Voisin
  • 749 Views
  • 4 replies
  • 0 Bravos

Resolved! Active

I just active dec 1 and now I have to top up again on Dec 31 this one I don't have money again untill Jan 1 

Resolved! Black Friday Deal

I had signed up for the Black Friday deal and had put in my email address but when I signed up tonight with Public Mobile it didn't let me use that email address because it was too long.  Anyone else have this issue? Wondering how I can still get the...

michellemarie by • Great Neighbour / Super Voisin
  • 839 Views
  • 3 replies
  • 1 Bravos

data

Hi thereMy data is going to fast can anyone help me. Rickee

emilyholly by • Great Neighbour / Super Voisin
  • 455 Views
  • 4 replies
  • 0 Bravos

Resolved! Overcharged on my credit card bill

Dear Sir, Madam, My account statement on the Public Mobile website stated that my net charge is $22 per month plus taxes. However, when reviewing my credit card bill I was charged twice on Nov 8 for 28.25. Regards,Shabnum.

idatoo by • Great Neighbour / Super Voisin
  • 1241 Views
  • 13 replies
  • 0 Bravos
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