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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 64 replies
  • 6 Bravos

US add on stopped working

Bought US add on and worked while driving tthroug Vermont and new Hampshire. But when I got to destination in Maine it tries to connect through Northeast Wireless but says my sim card does not allow connection.This add on has worked fine for me in th...

mikey1 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Account disabled

I was on the last day of the month on my plan so I went onn the self service webpage and added $30 with my visa debit. I forgot to add a plan. The next morning when I realized my phone was cut off I tried to log on and it said my account is disabled....

Carilynne11 by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Add On Problem

I have a $20 plan (unlimited texting). I purchased Add on (200 min US and Canada Long Distance) for $8 but still I cannot make a call. Any solution on this please?

kevinwilliam by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Noe seeing my rewards

I m not seeing rewards, $10 promo and $2 auto pay.??I change from $35 plan to $30 plan .

Ilic98 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Any chance for a competitive response on the $15 plans?

Lucky Mobile has a 500 MB Canada-Wide Data Only Plan for $15 a month. There might even be a possibility that if you go over the 500 MB, you are throttled to 128 kilobits a second. For $15 Chatr offers100 ...

bridonca by Model Citizen / Citoyen Modèle
  • 13 replies
  • 3 Bravos

Double charged

I have been double charged on my credit card for my monthly bill..what do i do

Manan03 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Did I get cheated by the Wowmobile retail dealer?

 Hello all, I went to a Wowmobile dealer in West Vancouver to take advantage of this Public Mobile deal: the Public Mobile offer was that I would pay $0 for SIM and $0 for the first month of the plan if I activate a Public Mobile plan on March 9 or M...

Lynn89 by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

Incoming calls not working

Hi, My phone number (number deleted) I portend number from Chatr to Public Mobile on March 9, around 7.30 pm at The Mobile Store Whitby. I am able to make outgoing calls but can not receive Text and Incoming calls. This is frustrating. I also did the...

deepatiwari by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Resolved! How to make a payment with my new credit card

I got a new credit card for security reasons and then Public Mobile failed to renew my plan through Auto Pay with the old credit card info. My number then isn't working and I need to update my new credit card to the system! Help!!

denverwu by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


I recently upgraded my plan to include data and it says I have data in my plan, but if I try using it, it saying I have no internet connection. Can anyone help?

Michael400 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Datawitness PM counting MMS data

Is there a way to stop Data Witness PM from counting MMS data? I send a ton of MMS and its wrecking my available data where it is no longer useful software. I could exclude messenger as there is a section for "excluded apps" but it says "This feature...

RobertQc by Mayor / Maire
  • 18 replies
  • 0 Bravos

Resolved! First Auto Payment

Hello,I signed up with Public Mobile on Feb 26 on autopay and referred my husband too. We got the 30$ plans and expect to see the $10 discount for months 2 to 7. What I'm confused about is that we have both been charged $33.90 already on our credit c...

Nadi2292 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


i am with public and i need to speak to someone from there asap could someone please call me......

callie by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

I am unable to recharge using the publicmobile online function because I don't have a credit card so have been using the past 2 months. My plan is the $40 plan. I recharged again this month using the $40 amount and after using the vouche...

dcreighton by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! How quickly do the rewards update when people leave?

Hi guys, Not complaining, I am just curious. A few of my referrals left PM in January, but I am still getting the $1 reward from them.  Good for me! Does anybody know how long does it take for the referrals rewards to be updated?  Thank you, JL.  

jairolevi by Town Hero / Héro de la Ville
  • 7 replies
  • 0 Bravos

Delay in daylight savings network time change?

Was there a network delay this morning for daylight savings for Nova Scotia?  My phone time is based on the network time.  The network time did NOT change for daylight savings until 0450. Not at 0200 as per the Time Definition Act of Nova Scotia. ( h...

Sven by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Any news on eSIM support front?

Hi there, I just wonder if there's any news regarding eSIM support? Would be awesome to have it finally. Cheers.

titicaca by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Account Disabled

Hi all,I can't login to my account anymore. Today is the last day of deactivation Mar 10th. I thought to renew it today and found i can;t login in anymore. Is it gone for good or do i have changes of reactivating my account?  Thank you in advance for...

prasprime by Great Citizen / Super Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Custom Avatar

How may I choose my own custom Avatar?

Milk by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Public Mobile website cant charge my CC?

Woke up this morning with my phone telling me it was unable to renew my auto payment.Tried deleting and re adding my CC information, then Public Mobile says, "Unable to Process Transaction.Sorry, your credit card transcation was denied by your card i...

Dros by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! payment in advance??

I just signed up beginning of March with public mobile.  I was told my first bill would be March 31st.  I have already been billed the full amount March 1st. and it shows my next bill being March 30th.  First do they take a month in advance?  Second ...

sue-s by Great Citizen / Super Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Is there a PM vacation option in order freeze account balance.

I have set-up a PM account that has reserve funds that I plan to use exclusively once the funds in my BELL prepaid account are used up.  When my BELL plan's funds are are all but used up I plan to port the number to my new PM account. In the mean tim...

Milk by Great Citizen / Super Citoyen
  • 9 replies
  • 1 Bravos

Locked out

I’m locked out and it won’t send me a email to reset my password 

Breanna by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos Not Working

I’m trying to signup for the service via the Store. I am getting a blank screen. I have tried with Chrome & Safari (iPad). When I refresh my screen, I can see content briefly. Then it goes blank. Very odd behavior. Thought I’d mention it as I am a pr...

lfaber by Great Citizen / Super Citoyen
  • 3 replies
  • 0 Bravos