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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13696 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25037 Views
  • 183 replies
  • 26 Bravos

My phone cannot make or receive calls

I have activated my account, and everything seems okay. However, when I try to make a call, it says 'Not Registered to Network' and when I try to call in, it automatically goes to a pre-recorded voicemail for the number that should be registered to m...

Resolved! PUK code

I am signing up a friend. When I first started,  the test said that her phone was compatible. However, when we put the SIM card it, it said that she required a PUK pin to unlock the SIM card. Her phone is a Samsung J3. Any help is appreciated. 

Christinepro by Good Citizen / Bon Citoyen
  • 1203 Views
  • 7 replies
  • 0 Bravos

Resolved! STILL Locked out of self serve account. No help from Mods

I got locked out of my self serve account, I got asked to reset it. I sent the request to the mods, and I even verified the request as asked. STILL NO REPLY OR HELP FROM THE MODS. I HAVENT BEEN ABLE TO MAKE CALLS FOR THE PAST 48 HOURS.....

usdfg by Good Citizen / Bon Citoyen
  • 900 Views
  • 7 replies
  • 0 Bravos

New activation

I’m switching from Bell and looking to get started. I have a SIM card. Wondering how to get started and if the bonus 3GB promotion is still available when choosing the $25 or $40 plan? I also would like to keep my phone number.

spaceboyED by Great Neighbour / Super Voisin
  • 787 Views
  • 6 replies
  • 0 Bravos

Resolved! $20 Referral bonus

How do I get this bonus that I was offered? I recieved an email offering a $20 referral bonus.

BrentP by Good Citizen / Bon Citoyen
  • 653 Views
  • 4 replies
  • 0 Bravos

Resolved! Mobile Data

I just got my plan today and my mobile data isn't working yet. It's turned on in settings but it doesn't show up or work when I try to use it. Will it activate soon or is there something going on? 

Andyy by Good Citizen / Bon Citoyen
  • 1221 Views
  • 11 replies
  • 0 Bravos

Resolved! Reactivate Simcard

Hey, I bought my sim card on March 16 and payed in on June 13...now I want to pay again as I do not want to loose my account. However, I cannot login. What can I do?

validate account

Hello community.  I guess my account and service has been suspended do to suspicious activity...no details given.  Now a moderator wants pictures of my government picture ID front and back, a picture of the credit card I use for paying my bill, proof...

ruach by Great Neighbour / Super Voisin
  • 877 Views
  • 12 replies
  • 0 Bravos

Cannot input MMSC or MMS Proxy - iphone 6s

I have an iphone 6s and the access point network page only allows me to enter the apn and not the MMSC or MMS Proxy.  The page is blank other than the apn. 

Dave13 by Great Neighbour / Super Voisin
  • 664 Views
  • 5 replies
  • 0 Bravos

Self Serve Screen Blank

I forgot my password so did forgot your password option. They sent me a link to selfserve.publicmobile.ca and the screen is blank.  Now even when I go to the home page of Public Mobile and click my account nothing... Blank. Please help

DanaL by Great Neighbour / Super Voisin
  • 720 Views
  • 5 replies
  • 0 Bravos

old phone logs

does anyone know if I can get old phone logs?  If I look in my account it only goes back about 2 months.  As part of a lawsuit I would like to see incoming calls from two years ago.  Does anyone know if that is possible

Heynow99999 by Good Citizen / Bon Citoyen
  • 681 Views
  • 3 replies
  • 1 Bravos

Iphone 6s voicemail not working

I have been with Public Mobile for almost a year and I have yet to successfully open a voicemail.  I have tried everything.. (reseting network, rebooting phone, resetting voicemail password) help please! 

Resolved! International calling

I need to make an international call to Australia, how do I add that on?

Jess7 by Great Neighbour / Super Voisin
  • 846 Views
  • 5 replies
  • 0 Bravos

SERVICE, BUT CANNOT MAKE CALLS

I have service, but anyone I call, my entire Contacts List, the call will never go through. Every call is considered as being 'Long Distance' which it is not. Even then, my service is Canada-Wide which cannot possibly be Long Distance. I have been us...

Papa45Proton by Good Citizen / Bon Citoyen
  • 1781 Views
  • 49 replies
  • 0 Bravos

Resolved! Order SIM card but have not received it

Hi,I ordered SIM card on September 4 but up until now, I still did not receive it. Can anyone know why? Did I do something wrong?

Hanh01 by Great Neighbour / Super Voisin
  • 1055 Views
  • 6 replies
  • 0 Bravos

Resolved! locked out

Im locked out of my account. Don't remember the password. Don't remember the security question. Stupid chat bot was no help. Cant find a way to submit the request. Just want to update payment info

ecornet by Great Neighbour / Super Voisin
  • 670 Views
  • 5 replies
  • 1 Bravos

Resolved! Refer to a Friend

About referring a friend. What will happen if my friend no longer a public customer?

cncach by Good Citizen / Bon Citoyen
  • 587 Views
  • 4 replies
  • 0 Bravos

Just a thought.

The titles Mayor and  Deputy Mayor etc.. Would it be a consideration to use Ambassador for any PM customer that has over 10 referrals? As we really are Ambassadors for Public Mobile as we do so much to help to get new customers to move over.  I like ...

server error

 Hi there!I'm a relatively new customer and tried to switch my daughter from Koodomobile  to public mobile. That worked well with my other kids but with her it said server error when we clicked to finish the last step of enrolling. She can't log into...

Konstantin by Great Neighbour / Super Voisin
  • 702 Views
  • 3 replies
  • 0 Bravos

Resolved! Monthly subscription

Hi, can I start my next monthly subscription early if im out of data for this current month?

Laurent123 by Great Neighbour / Super Voisin
  • 602 Views
  • 2 replies
  • 0 Bravos
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