Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It would be nice if they would have Google authenticator instead of my phone number or email for two-factor authentication. Because hackers last year got a hold of everything and it was very hard to fix everything they were able to get a public mobil...
Hi All,I renewed my old 4gb 4G LTE plan to the promo i got as 15GB 4G LTE. The payment tab shows the right amount after renewal but the my accounts tab still shows that i have only 4gb of 4G LTE instead of 15 Gb of 4G LTE. Can someone please advise?
Hello, I updated my plan from 3g to 4g. However, 1) My cell still show LTE only, not 4G. 2) Speed is slower than 4g. Do you mind if you can check whether I am getting 4G support as I upgraded to 4G plan? Thank you for your support!
Would it be so much to ask if you guys can alert us next time when your systems are down again? There are many people who rely on your services. Example: When my credit card expires, i think all our do eventually.. SO, is there no such thing in plac...
My plan was supposed to have changed to the $40/15gb promo plan today (Nov 4th), I scheduled it a few days ago, as I didn't want to lose any of my already-paid-for old plan.Today, I logged in to check to see if the change took effect, and it hasn't, ...
this is ONLY on my phone, I cant log onto the internet. I have an ipad and laptop both working but not on my cellphone. So im seeing a provider issue which is Public Moblie I do get calls in and can call out but I cant send a photo via text or log on...
Trying to switch my plan from $25 3G to $40 4G with 12 gig promo using promo code as advertised "12MONTHS12GB". Your system does not recognize the promo code saying it is not a valid promo code. Please advise. Thanks
@J_PM Self service is still not working. Tried different devices in private/incognito. Edit: I see other customers are successful and some not so I assume the issues have not been fully resolved.
How do I get the PUK pin for my phone! Someone locked me out
@CS_Agent I don't remember my account email address. can you help me to find it. I can reset password by phone, but by using email address, I did not receive the code sent. The email should be same as my community login email. but seem not workin...
Hello I'm hoping someone can help me get my old number back. It was on public mobile and was deactivated due to lack of payment. I called the old number and it isn't assigned yet. I have bought another Sim card and I have activated it. Please help. T...
I wish PM can let us use one account to mangage different lines, like family of 4 under one umbrella. it is nuts we have to have 4 emails especially those for childrens. where we would make this suggestions.
I am trying to log in with Chrome for months and it wont allow me, tried another browser a few weeks ago and got through, now tried logging in today and wont let me in again saying incorrect email or password. Reset password a few times on two diffe...
Can I use my credit card to pay for someone else account? Does the name of the account must match the name on the credit card? Under the credit card info for the other person, I was able to enter my credit card info, but I am unsure when the payment ...
I changed my plan last week to take affect on my renewal date..(today) but when I logged in it is still showing my old low data plan and old discounts?
Hello EverY1....hope u r all well I already have 2 lines on 2 separate accounts for my wife and I.I was looking at activating 2 new lines for my daughters.Can I activate the 2 new lines under my existing account or do I need to create new accounts fo...
I can now log into my account!!....
Whenever I login, i get a picture of a dog and message saying "Oops! This page is down or unavailable for maintenance. Click below to return to My Account page" But when I click to return it back to the same message.
I can call out okay but my phone won’t ring when anyone tried to call me. It goes straight to message.
That's pretty much it. I'm planning on switching from one plan to another. Will that mean I have to switch from Rewards to Points now?Thanks!
I have my personal public mobile phone (only works in Canada) and my work phone (works worldwide). If I take my phone to Europe with me, my understanding is that I will not get any incoming texts/missed calls/voice mails - absolutely nothing.What if ...
Hi my husband's phone needs to be reactivated his cell 7786749263 that i need to pay for but system is down. What do i need to do in the meantime? Help
But when it asked for my 4 digit pin and I enter it it says it's wrong but it is no
Anyone know how I transfer my existing Koodo phone number when the My Account Public Mobile service isn't working? I just tried signing up with a new Public Mobile sim card, but I don't want to put it in my phone yet until I get all the account detai...
Hey Public Mobile, really starting to hate your utter lack of service. I got a new CC and need to update the info. No way to log in and no codes ever sent for a password reset. Totally stuck without a phone.
I am going to the US tomorrow and if the website issues aren't resolved by the time I leave, I won't be able to purchase a roaming add on. I can manage with alternate data and free incoming texts, but I'm looking for a solution for phone calls. If i...
How do i upgrade my plan to have more data
Hello, I have been in contact with the CS_Agent in private messages, and they have assured me that they are able to reactivate my account after my credit card expired after i send them my new credit card info. I wanted to check in the community that ...
