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Change my email

kathwal56
Great Neighbour / Super Voisin

 my email address does not exist how do I change my email address i have no access to my email 

1 ACCEPTED SOLUTION

Accepted Solutions

z10user4
Mayor / Maire

 @kathwal56 : You can still log in. It just acts as a username login id here. If you've forgotten your password then yeah that's a problem. But you would really want to get it changed.

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5 REPLIES 5


@kathwal56 wrote:

 my email address does not exist how do I change my email address i have no access to my email 


To change the e-mail address associated with your self serve account, load up https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type "change self serve email address".

z10user4
Mayor / Maire

 @kathwal56 : You can still log in. It just acts as a username login id here. If you've forgotten your password then yeah that's a problem. But you would really want to get it changed.

Contact customer support where you will have to verify your account via Simple--Simon when you submit your ticket. Once a CSA contacts you.... you will have to answer correctly 3 out 4 questions about your account to further verify you are the account holder. Then you will be able to change your email. Make sure you then match your community accounts email to your self serve account.

esjliv
Mayor / Maire

@kathwal56 wrote:

 my email address does not exist how do I change my email address i have no access to my email 


@kathwal56 

 

The only way to have your email changed to your Self Serve account is to ask the Customer Support to do it for you.

 

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - as @computergeek541 already posted through SIMbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

 

 

 

If you mean the email to your Community account, you can do that yourself in My Settings  under your Avatar, top, right of your Community page.

Anonymous
Not applicable

@kathwal56 

you need to Contact Customer Support Agent by CS_Agentand Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will change for you,

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..