payment account

[RL368257]

To reactivated me account and forget my personal question?

[esjliv]

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@RL368257 wrote:

To reactivated me account and forget my personal question?

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@RL368257 

Do you still have services? If yes, this could be your account going through the normal renewal process.

The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Follow other's suggestions to get activated again.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

And, also ensure all rewards were or will be provided to you.

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

[Anonymous]

@RL368257 

you have to Contact Customer Support Agent by CS_Agent , and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[t_p]

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@RL368257 wrote:

To reactivated me account and forget my personal question?

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If you can't use the Forgot my Password feature, you need to contact CS:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[BKNS27]

@RL368257 

If your account was not activated for more than 90 days…your account is cancelled.

If less, just follow @Anonymous instructions.

[Anonymous · Accepted solution]

 @RL368257 : When was the last payment made? You can use the 611 service and if you have a pre-registered payment card and your 4 digit PIN you can make a payment. Or buy a voucher in many stores or online and redeem it through the 611 service (no 4 digit PIN needed). Or you can use the Instant Top-up method in a few stores.