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Change self serve email

ReubenSpan
Great Neighbour / Super Voisin

How do I change my self-serve email?

3 REPLIES 3

BKNS27
Mayor / Maire

@ReubenSpan 

Only a CS Agent can change your existing email address. Just click on the SIMon chat button and type in Create a Ticket for the to help you. 
You will need your security PIN, email address, phone number etc.

Meow
Mayor / Maire

There is no way to change it yourself. You have to open a ticket with CSR and have CSR to change it for you.

Anonymous
Not applicable

@ReubenSpan 

Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will Change for you,

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

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