PUK code

[Joycesalipan]

my phone asking for PUK code  and not sure where to get the number

[geopublic]

@Joycesalipan Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

[gblackma]

@Joycesalipan  is this a phone that was with a previous carrier? If you insert the previous carriers SIM does it work? Thanks.

[ShawnC13 · Accepted solution]

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@Joycesalipan wrote:

my phone asking for PUK code  and not sure where to get the number

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You will need to contact the moderators to get the PUK code.

To contact the moderators you need to click on the "?" in the bottom right-hand corner of the screen.  This will take you to SIMon the chatbot and there you will follow the prompts to raise a trouble ticket.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

[kselmak]

Previous provider or manufacturer

Can you quote exact message?