Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Activated on June 15th for the 5gb promo with a new phone number. Will I loose the 5gb promo if I port my Koodo prepaid phone number after activation/deadline? Concerned because it's now after the June 16th activation deadline.
My daughters phone # is under my name and she needs to port it to her own PM account. On the port request, do I put her info (new PM account in her name) or my info (existing account being ported) in the first name/ address fields ?
I just recently bought a sim card and need to activate my acount. I have a foreign visa card and just found out it dosnt work. Is payment voucher the best option? How do I get one and proceed?
Saw this advertisement at the Montreal Trudeau Airport (YUL) during a short stop over two days ago. Does anyone know what the special offer is? I did not have enough free time to go to the booth before catching my next flight.
When browsing the compatibilty test they offer I cannot find the LG G6 on the list, so does that mean it is automatically incompabible with the network? I have the LG H873 if that makes the life or death difference.
I have a unlocked HTC One. Currently works on Petro-Canada mobile. Pop in the new sim and I get nothing. Any ideas? Network within settings shows Unknown.
Google is moving forward with RCS (Rich Communication Service) despite carriers being very slow to go along. In Canada both Rogers and Bell have it and Freedom recently announced they will soon have it. What about Telus?
The selfserve login is not loading on any computer. Just searching for the website. Is this happening to anyone else?
I have an iPhone SE, and I can't get it to connect to the data network. The help page here: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone is outdated because you can't edit the MMSC or the MMS Proxy on an iPhone. I've a...
@Alan_K @ I am fed up with the crap service with PM and when you have a problem it takes days to get help... I understand that it's not like other providers where you can call and have your problem fixed right away but at least beef up the mod team s...
Hi I can’t seem to add my voucher numbers, says can’t add....?
So remember the other day when someone came on saying they got an email from Public Mobile giving her $5?I just got the same thing. Sorry. I don't download images in emails so this may look slightly different than what it should. This was to an email...
Signed up with 5gb promo, got the 5gb added next day. If I downgrade to the $10 plan, can I still keep the 5gb?
Hi,I've received 10$ credit due to referral but I don't know how to use it. It means that I have 20$ charge for this month instead of 10$? It means that all features are double now like 100 minutes instesd of 50 minutes? or what? My plan was 10$ per ...
I have paid to active my plan last week but still I am unable to use data. I can use talktime but not mobile data.
Hi Guys, I recently moved to Public mobile and opted to take $25 plan. there was a deal of 5GB free internet if you register by June 16. I've registered more than 7-8 days and still waiting to get promotional offer of 5GB free internet. How to get it...
Hi,does anyone know how long I can keep a new sim without activating it before it will be unusable / expired?
Hello, I can't connect to the internet and received this message.You are unable to access the web because one of the following reasons However, non of the solutions applied to me. I didn't exceed my data plan and my phone not report as stolen or lost...
Hello, I recieved a message stating my porting information was incorrect. Is there a moderator that can update this please? I have all the information. Thank you!
I ported from Chatr to Public Mobile yesterday. Everything looks smooth when I activated my PM sim card, but no service since yesterday. I called and checked with Chatr and they confirmed my Chatr account is deactivated and the porting is completed. ...
phone no: xxx xxx xxxx I received a text message saying payment due on jun/20/2019.i am on a 3 month paying cycle.my last paymen was on 05/26/2019 $120 for 3 months.my profile shows next due date as august 25/2019. why am i getting message from publi...
Hi, community,I am using PM for 1 year. Got my loyalty bonus last month. Thanks, PM. However, I have come to know that recently there are some changes in plans. I had my plan for 30$ for 30 days with 500 MB but now I see you are offering 25$ for 30 d...
My account was charged twice, and I would like my money back
Everything I have found said that I can purchase SIM cards at Walmart (have even purchased at a Walmart about a year ago). On Saturday in Duncan bc I was told I can’t unless I activate. And on Sunday in Langford bc was also told can not just purchase...
I haven't been able to access my PM account online for quite awhile as I need to reset my password, but the email to reset it never gets delivered, or else gets delivered hours later and the reset link is already expired. Is there any solution to thi...
I am on auto pay but I'm not seeing that credit on my bill this month
New user here. I have auto pay with $15 in account and a $25 bill due in about a week from now. I would like to just add $10 to my account with the registered cc to maybe avoid the dreaded first autopay fail that seems to occassional happen to people...
I am still seeing my name spelled incorrect when I call someone in their caller ID it's mispelled yet it's correctly spelled in my profile
I live in Nanaimo on Vancouver Island. When I try to place local calls, the system tells me that I do not have a plan to make the call even though my plan gives me 100 minutes of Canada-wide calling. The only thing I can think of is that the system t...
hi all, I am new to Public mobile.I activated the sim card on the 15th of June hoping to receive the free 5GB add-on in my account, but I still haven't receive it. I just noticed I made a mistake, the email I used to purchase the sim card is differen...
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