cancel
Showing results for 
Search instead for 
Did you mean: 

paid bill but account still suspended

rithu
Great Neighbour / Super Voisin

i tried paying but it says my account is suspended but i changed my card information 

1 REPLY 1

Anonymous
Not applicable

@rithu, if the account says suspended, that is not something to worry about (at least not first).  Were you able to make a payment?  Doest your account show a balance?  If there is a balance, and the account did not reset automatically, you will need to contact a moderator via private message, so that they can fix this for you.  If you have not yet made a manual payment, do so (once only).  This might re-ativate your acount.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Need Help? Let's chat.