locked out of self serve

[smallrosses]

I'm trying to update my payment info and I've forgotten my password. For some reason it wouldn't let me reset it and now I'm locked out.

[Murco]

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification.

[janbow50]

How do you contact this moderator?? 

[Anonymous · Accepted solution]

Hi @smallrosses, you will need to contact a moderator in order to get a password reset.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

[moffa]

You have to send the mods a PM.  Good luck as I've been waiting since Wednesday to get it resolved.  I'm fine without a call centre but seriously they take forever to respond to anything.

[cappaj]

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@smallrosses wrote:

I'm trying to update my payment info and I've forgotten my password. For some reason it wouldn't let me reset it and now I'm locked out.

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Sounds like the forgot password form is still broken. Send a private message to Moderator_team with your account info (name, phone number, account number, email address, PIN) and they'll help you out. Note that it may take a day or two to receive a response from them.