Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am new to public mobile and having a lot of difficulties, being quite disappointed with this phone company. 1) Registering an account. When I input my phone number it says "The phone number entered is invalid or you may have created your p...
SIM card was installed yesterday. But not working properly as it says newtwork is not connected.
I’ve been with PM for less than a month now and I have a few questions to which I could not find an answer:I'm currently on the $30 unlimited Canada wide talk and text and 500mb of data; when I was with virgin, I would wind up with data overage charg...
One week into my $10 plan and my 50 texts ran out. Now what am I to do with my now useless plan? There is no add on for texts and no option that I can find to renew my plan. The only option that I can find is to upgrade to a $30 plan. Anything I’m m...
I'm a snowbird who spends 6 months living overseas. Can I retain my cellphone number while without paying the monthly fee? I know say Bell has such option. Does Public has the same option? Thanks Terry
I tried to PM the Moderator team, and am waiting for a response. I also tried to transfer my number through self-serve, and received an automated text telling me to activate my SIM (which was already activated!) and now can no longer receive calls a...
Hi. Can someone post a hyperlink to private message a Mod? Every time I try to send a new message is keeps saying ‘searching for users and it never loads. Thanks
So I just switched over to PM and activated my sim all that. But when I sign into my account, the first thing I see is Available Funds: $0.00andBalance: $0.00When can I use my phone? I'm confused. Also just in case this part is important: I transfere...
Just installed SIM card No service. Tried all rectifying steps. Help?
Hi there, I went to London drugs last night and the guy helped me sign up for public, yet my Fido sim still works. Looks like it didn't port over properly! Can anyone help?! @CS_Agent Thanks!
I have been trying to get a real response from Public Mobile since the 3rd regarding this issue. Some mod named, "Cedric", said that he would help me on the 4th. I sent him the info he required that day. He wrote back to me, stated that he needed mor...
At first I was thrilled with my new $10 PM plan but very soon after activation I ran out of texts and there is no 30 day economical option to add additional texts. Perusing the other available plans at first glance seem to be a good value but again m...
I started with PM in part for the CanadaLine train coverage. Just as the promotions started to increase the number of areas with zero coverage started to appear and keep increasing. Increase membership. Decrease coverage. Why?
i need some help
The “email” that is suppose to be sent withThe link to change password in self-serve option Is taking an excessive amount of hours to be delivered.. unable to access account at all.and when it finally shows up the link is expired and still locked ou...
Just changed to public mobile and went from 100mb basically no data to 4.5Gb. How much do you use, and what is the main draw? Just looking to see if most people undershoot the large limit.
@chantalcarroll i have an active plan. Good till October 3rd. My phone shows all public Mobile services. I get messages from public Mobile. When I try to call it says I don’t have an active plan but my account says I do noone is receiving my message...
My plan expired and now I want to change my plan to a different plan. I have added the funds but can't change it. I know I have to contact the moderator. For 6 days I have tried to contact a moderator but with no response. There has to be a be an eas...
Hello, When i sign in my account.It display:"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated af...
Hello,I just activated with public mobile and we tried to port and it wouldn't go through. My Bell account is still open and I would like to port my Bell number over to Public. What is the process that I need to do to do this?
Hi folks. Signed up for the $30 plan but my bill looks like like debited me a total of 50 for the plan, instead of 30. Can someone help me to understand this? Is there an error?
My account was disabled and I was on autopay. Im trying to make a payment online and it states :Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has no...
I don't know if anyone has had this happen, but this is our second month on PM and my husband originally signed up for the $25 unlimited talk and text plan. We went in to check his usage, etc. tonight and discovered that his plan had been changed to ...
Does anyone else notice calls dropping after 2 hour conversations? I've tested this a few times now and just found it strange. Is there a 2 hour limit for calls that I was unaware of? It's not a huge issue, I'm just curious.
Just noticed it in my self serve portal.
Spent over 3 hours on the phone with Koodo after recieving the $40 8gig $180 credit text offer.Their webstore is a joke as you are forced to deal with the workforce in central america or someplace similar.Have 2 phones, both received the same offer b...
I paid my cellphone plan last August 7 and my plan is every 3 months. Today in the morning my cellphone was working correctly, but at 2:30 pm I couldn't make a call, the operator said "Sorry you can't complete this call, please visit publicmobile.ca"...
Hi there, since today I cannot receive SMS anymore. I can send SMS though, but I don't receive any responses anymore. I did unplug/replug the SIM card, I rebooted my phone and I checked my usage history online. In the usage history online incoming me...
I'm helping troubleshoot my mother in-laws account since she's having issues with her 3g data at the moment. Here's her situation:- currently she does not seem to have access to data (she has the 3GB at 3G Speed/0- Days)- this happened after she pur...
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