Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
HiWhen i get the phone number, there is a name of another person than it´s attached to my phone number and appears to some persons i call. I need Public erase that name of my phone number, please give a solution
My phone stopped sending out going text messages from today afternoon, am able to received text messages.I have been though all discussions, performed all below steps:1. All APN parameters looks good, my current APN types are default, mms, supl, fota...
I am a PM customer. Currently have a Galaxy S6 activated on the account. Want to try switching to a Google Pixel 2 with Android 10 installed. Do I have to do anything besides take the sim card out of the Samsung and install it in the Google phone? ...
I received my new sim card today and I'm trying to activate it but when it asked me to select a new phone number there is nothing in the drop down box and it wont let me go any further
I've just activated my PM SIM successfully, but when I put it in my iphone 6s the phone becomes unusable- I'm unable to access the home screen, and when I press the home button I am only allowed to make emergency calls. I am unable to access general ...
I am on autopay for my monthly plan, and need to buy a US roaming add-on for an upcoming trip. Will the charge automatically go to my credit card set up for autopay, or do I have to do a one time payment with my credit card to cover the add on? Thank...
I received a text saying I only have 10 min. of LD left on my phone. I have a long-distance add-on. 200 US and Canada LD minutes. I also have unlimited talk in Canada. I have been trying to go through my usage but it will take a lifetime to sort ...
Hello Guys,I love this service and am a customer for more than year and half. Mo complains. However, is there any plan to get the service converted into LTE service? Or why not LTE offered by PM?Thanks
Hi If i want to switch one plan to another with Public mobile, when can I do that? currently I am on automatic payment. wondering should I do that one day before the payment? Or it doesn't matter which day to switch? thanks for help!
This morning my number was changed back to an old number, I can call out but cannot receive calls now from that number and I lost my Public Mobile number now so essentially I have no phone number. Help! Thanks
I got public mobile for 5 days and paid for the whole month $28 with taxes. while i was with public mobile i did not register for self serve option. Now i am trying to submit ticket to get my refund back but for that i need my phone number to be with...
trying to submit a ticket and it keeps saying error logging in to my community account to submit the ticket. i need to find out why i'm being charged for data when i shouldn't be. is there a moderator that can help me?
Hi, A month ago I went to San Diego for a week for vacation. I purchased the $20 10 day US add on for talk/text/250 data.I was not able to use the data network in the US, although my phone seemed to recognize the network. I found wi-fi and used the F...
So I am trying to register on a third party website using me cell number but it keeps telling me my cell number is invalid. And I cannot receive an authorization code.
Hello there. I have a Sonim XP Bolt phone. It is not a smart phone by any means. I switched to Public Mobile from Virgin over a year ago and have no complaints about the service whatsoever, it's great. However, intantly I was/am unable to view emotic...
Hey everyone! I am just wondering why I seem to not have any access to mobile data, despite having it setup properly on my phone (LG Q STYLO +) & having a plan that is supposed to include data... Yet, i am only able to connect using wifi.. anyone els...
Hello - People of Public Mobile, I noticed in my account that there is an alternate phone number option and I don't get the point of this option considering there is no verbal customer service provided by Public Mobile. So why is that an option? Reco...
Hey community,Since I've switched over to PM, I've noticed that my phone number is located in Vancouver but I live in Victoria. I'd like to find a way to change my locale without changing my phone number but am not finding a self-service option to do...
Hey Peeps, I'm heading to the US on Thursday. When I add funds to my account for the US talk\text\data add-on is it just $20 or $20 + HST? Thanks,Gerry
Hello - i put in a referral code when i activated my phone yesterday and the $10 credit isn't showing up on my account yet. does it take time before it's reflected? thanks
