Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My line works by my wifes was affected yesterday and still not working. I sent a PM to the mod team in the morning and afternoon yesterday but I haven’t received any acknowledgement. She’s been asking me every 15 minutes for an update. Is is this is...
Signed up on 23/04/2019. At the end of the day I checked my data history and it said I used 19 MB. Under the data used section it said I used 58.678 MB. Which is correct?Thanks, Abbeylee
I am really frustrated with PM right now. I thought to myself, I only have a $10 plan, what could go wrong? I was willing to pay the $10 even if it meant no customer service available right away when you have an issue. I have sent a PM to the mods ye...
I have a big problem, my old phone can't read that I have a sim card in it, and it's broken so I can't get the sim card out. which means I cannot create an account that requires me to receive a text message. it means I can't cancel the plan too, and ...
I wonder can I use a local phone in Asia to call my PM phone no. to access my voicemail?
I can't login to my account. I changed my password as I thought I just forgot, then I get some message saying I've exceeded my logins and to try in an hour even after changing my password. I've done this twice now. What is up with the servers? Why ca...
If I paid my bill April 4 and today it is 23 April why is my phone off
My phone says my plan doesn't support talk or text! Why has it changed? How can I get back to my original plan?
I changed my plan on April 21st; it will go into effect April 30th. Since I did this the plans have changed. Will this effect what I agreed to on April 21st?
Hello, Does anyone know the best package to get if i’m going over seas and would like to have data? thanks
Hello, When trying to customize the last 4 digits of my phone number it kept saying error. I selected any number to start the account for now. Now that i'm all setup is there a way to customize my phone number? I would like to have xxx-xxx-xxxx. Is t...
Hello, I’ve not been able to sign up under my new account, luckily I found my old one. I signed up April 12th trying to port over a number, unfortunately that number was unavailable. That being said I still don’t have a phone that works and it’s be...
The new phone I want to buy supports 4G, but has no bands for 3G or 2G on P.M.will it matter since I don't use 3G data? Also will lack of 2G and 3G mean that I won't always have a strong signal to make and receive calls?
my phone was prematurely suspended please restore it asap. Its the only phone I have and I need it for work.
for the 15$ plan with 100 minutes of talk is it unlimited on weekends and week days after 5pm?
what is autopay
A little while ago i started the process of porting my chatr number over to public mobile and I'm wondering how long it will take before calls and texts work, data currently works
I only live 6 months of the year in Canada. If I switch from Telus to a Public Mobile account and put it on auto pay is it easy for me to change the plan to pay a minimum amount for the 6 months I'm out of the country to keep my phone number?
I can call and text but will not receive mobile data and I'm using t mobile and the sim works fine in my other phone
I am old customer of PM.I like to change my plan but not able to login my account and also renew password doesn’t work.I get message *ForgotPassword/OldPasswordNotValidContactAdmin*but there is no way to talk to someone for fix this problem.please he...
I previously got to the payment page but my credit card would get refused. I tried going on incognito mode as per the instructions but now I'm told that the self serve username i entered is not available. Is it because I created an account?
My phone service stopped working today. I have been on auto debet for my monthly payments and you last took a payment on April 07, 2019. Please advise why this has happen and what needs to be done for the service to be re-activated.
Hi, I'll be travelling for a month and was wondering if there's any way I could cancel my phone plan for that month. I will restart it again when I am back. Thanks.
Does anyone have this problem too? Payment due date is Apr 24 (the correct one). But autopay date is showing a different date (May 11). It seems that my autopay won't kick in until May 11 while my plan is expiring tomorrow. Anyone has similar is...
I have been paying $45 a month for quite some time now. I get 1GB of Data - 1! Why is it that the $40 plan has 2GB and the $45 plan has 4GB and I am sitting over here getting 1? If these are new plans but are available for new and pre- existing cus...
Pardon my tin hat but this fiasco makes me wonder if it wasn't done on purpose. Telus's way of forcing out their "legend" accounts from the original Public Mobile.
Hey there! My calls have been getting dropped. At first, it was 15-30 minutes into the call. Now, it's about 1-10 minutes into the call. The calls are always from cell phone to either landline or cell phone. My account is activated, my cell phone bra...
Hello! My girlfriend made a payment on April 3rd for 30 days of service and got cut out today April 23rd, it says her account is inactive and she has to pay again.Shouldn't she be okay until the 2nd of May? Thanks, JL. Bonjour! Ma copine a payé le 3 ...
