Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I joined Public in July and today I finally have data after a very long conversation with tech support, 3 attempts to install a tweak and several reboots. Thank you to the community members and moderaters who tried helping solve this issue and thank...
https://productioncommunity.publicmobile.ca/t5/Announcements/Until-September-13-Get-a-25-Credit-for-You-and-Your-Friend-by/m-p/265307 @CS_AgentTerms and Conditions"You can only refer individuals with whom you have a personal or family relationship" B...
Hello my phone number is 647xxxxxxx my name is Sani. I recently just bought a sim card with service and it is not working on my phone so I am wondering how I can go about getting a refund.@CS_Agent
Do the Moderators work on weekends? Have private messaged the moderator team to ask if they would please reset my account but have not received any response. I'm assuning that they work Monday to Friday - is this correct?
Hi. I've read through a few threads that appear similar but still can't get it to work. My daughter's phone has a plan of 500MB of data a month but I can't get the data to work. The wifi works fine, as does texting and picture texting while connec...
HI, I have just signed up for PM. I filled out al of the account stuff and made sure the Iphone was unlocked and all is good. Within an hour or so my old phone provider was off my phone but there is no one else there. In the top left hand corner I ha...
Hi, I have galaxy s8 and recently moved to public mobile. Why does public mobile prefers 3G over LTE? Every time network drops to 3G from LTE.
I get "The phone number entered is invalid or you may have created your profile already" I highly doubt I have registered here, or in the even I have, I don't remember remember any of the credential details. What can I do?
I'm sorry to say that I won't be by far your best client by the looks of things. Reardless, I'm very impressed by what you offer and I will do my best to pass it on to my friends who are full time cellphone users! It's about time we get great servi...
I have paid total of 45 dollars for the unlimited calling texting canad awide and i cannot get any incoming calls i do not understand the girl at walmart were very ignorant i have to go back there three times it was a gorrible expierence and it seems...
Hello,I use my cell phone only to call from Mayo to Whitehorse when I travel for 4 days how can I get a cheaper plan now I pay $40 which expires new month I am on auto pay.ThanksRaghu
I signed up for public mobile. The port has failed. My old sim card with bell is still active, and the new sim card with public will make outgoing calls but not receive incoming. I've PM'd the mods with no reply yet. I got a text from public stati...
@Moderator_TeamMy data did not work last month, kept on saying under multiple choice it was either suspended or run out or.Also, I just added credit to my account and it automatically rolled over the same plan from last month, it did not ask what I ...
I just signed up for an account on Sept 6. I transfered from Koodo and chose to transfer my number. I did not choose a new number initially, although I believe I was suppose to do this. Anyway, it seems that my account was successfully setup, since I...
Is anyone else not receiving and offer for koodo? I didnt recieve a text or an email at all. *Edit*Im on the $35 unlimited talk and text and have been on it for 4-5 years now. I had it back in highschool and i always had offers but i dont get them an...
Hello, I have enough money at my account and I need to renew my plan earlier - what can I do? I'm hurry, please help me asap. Thank you!
In fact, I have Canada wide calling on $10 plan (50 mins). Why can't I get into my voice mail?
Samsung J1-6 (J120W)Cell Phone: is unlockedIMEI: is compatable under 3G network onlyAPN: is configured to exactly as posted here in the community.Plan: $30/mth for 500 mb of data; payment was taken by P.M.Moved from Freedom to Public Mobile Data is w...
I had my plan changed manually yesterday by a moderator. It shows on my account the plan is active but the data, texting or calling does not work. I tried restarting my phone and checked that data roaming is on. Any ideas what could be wrong?
Has anyone heard that the 5gb for 35 and 8gb for 40 can be done at best buy and you could get 200-300 in gift cards as well as other credits on top of the 180 being offered? Does anyone know if this is true, and if so what was your experience? What d...
I've recently received a text saying "Due to popular demand, we are extending your offer for a limited time! Switch to Koodo...". Is there a specific date/time for this promo's extension? I'm asking because:My only credit card has been deactivated du...
Where can I check to see when I signed up to public mobile in self serve? (I know I can see my community account sign up date in the profile) but what about actually signing up to the cell phone company? Thanks
I have been on Public mobile for 8 months now and I have an Alberta 587 area code and my plan includes province wide calling. My boyfriend and daughters just recently switched to public mobile and have phone numbers with the new 825 area code and I’m...
This fixed itself, please see my reply. Hi, Community! I just ported my number from Rogers to Public on a new device and mostly everything (data, outbound calls and texts) seems to be working. However, the following inbound services are not working,...
Hi all, My data randomly stopped working with a "X" on the mobile data icon on my phone. I've checked the APN and account status. What I've noticed is that the data no longer shows up on my online account (12GB per 3 months from a Sping promo). Any h...
I put right password, but couldn't log in.And locked out..Please let me know how.Email address 'xxxxxx'Thank you.
My base plan data has been used up (4.5GB) so I purchased an additional 200MB to get me to my next bill. The funds were available when purchasing. Upon purchase, funds were taken but I have no access to the web. On my profile it says I have no data a...
Charged outside of billing cycle. Reg charge is 45 dollars for my plan.What is going on?
Hello Experts, Could anyone advise me how to change the language in my voicemail from Franch to English? Thank you in advance!
Hello, I am new to public mobile and having a lot of difficulties, being quite disappointed with this phone company. 1) Registering an account. When I input my phone number it says "The phone number entered is invalid or you may have created your p...
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