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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing an existing Plan

I am wondering, if i change my existing plan to one of the new promotional plans which have a bonus data plan if the bonus data will be for one month or continue to apply to my plan?

Resolved! Data not working

For some reason, my data has not been working. When I log into my account, I am unable to see my data usage. Could somebody help me out? Thanks!

Resolved! When purchasing US Data Add-On, does it go by hours or days?

Exampe, I buy the data at 9:50 pm from Vancouver. When it hits 12AM that one day is automatically gone. Or I buy data at 9:50 pm from Vancouver, and it will expire 9:50 pm Vancouver time, while Im in new york.

Resolved! Out of Country for Months - Plan Options While Away

I'll be out of Canada for just over 2 months, however it'll be time to renew my plan on the 20th.While I'm away, I may choose to use some of the plan add-ons, so I don't want to temporarily de-activate my account.I noticed you can set your plan to gi...

Resolved! Re: Download speeds on LTE on PM network in GTA.

Why I'm only getting 3-4mbps DL and 0.5-1mbps UL speed..why it is so slow and I'm in Mississauga? I thought PM has higher DL speed compare to FM that's why I switched to PM. Please advise.

Need help getting avalible balance back to my bank account

Hi,I need help getting Available Funds back into my bank account. I am thinking of porting over to rogers today. Furthermore, I have changed my credit card so I am not sure how this is going to impact the transfer. Thanks for your help.

Reactivating plan

I haven't made a payment in over 30 days and I'm trying to change my plan to reactivate my account since I cant afford my current plan, but it's not reactivating. Also at the top of self serve there's a notice that says after 90 days the account will...

Account has been suspended. Can not make a payment

@CS_AgentI got a message about account suspension.&nbspYour account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service. My C...

Upcoming changes with Public Mobile in the very near future?

I've been hearing some "chatter" and lots of speculation especially since PM isn't participating in the Robelus and Koodo/Virgin promotion. Is there something significant coming down the pipe, but you can't tell us what...at least not now?

Resolved! 90 days to save number

ok,leaving the country for 90 days+,looking for cheap work around to keep number.have 5gig/1gig plus plan/$67 per month.I see in pick a plan,no calling/no text/no data,$25 for 90 days.thoughts?

Resolved! Porting out to Koodo question

Do I need to do anything with my existing PM account before I initiate the porting out of my 2 PM lines to Koodo tomorrow? Thanks.

I want a refund now! Bullbleep service

My first month I got ripped off and a huge I conveience! I just paid this month and I’m tired of this. I just want my money back now

Can a 647 number be long distance from Toronto?

I'm in Toronto using a Province-wide talk option and no long distance addons on my plan. I just tried calling a 647 number and was told that the call is long distance and that the call could not be completed without a long distance plan. Is it possib...

Resolved! Might be leaving.........

I was just offered a postpaid Rogers plan that is comparable to my current PM plan. I have until the end of December to make my decision. I am waiting to see if Telus or Koodo make some sort of offer to their prepaid customers at PM. I hope so becaus...

Resolved! Robelus price war

Thanks to FM Now ROBELUS response to FM offer and FM strike back again,folks only until December 19th , the price war

Now wait a minute - money is not unlimited

New user. Trying to use my Visa card, and it kept saying that the card was declined. HOWEVER, 138$ was taken from that card, while the amount due was 120$. Not knowing that Public Mobile had cashed in 138$, I used another card, which took an addition...

Je suis pas capable d'utiliser mes service téléphonique rien ne fonctionne

Jai activer mon téléphone Jai paye mon forfait mais quand jappel ou je texte rien ne marche

Which plan offers unlimited Canada wide Talking?

I have been looking carefully but couldn’t see any plan which offers unlimited Canadawide talking. Could anyone give me the link if there is any ? Thanks a lot

Credit card declined

Living in New Brunswick. Buying phone for my wife. So the account is in my wife's name. Trying to pay with my credit card based in Quebec. Does not work...

help please

I just set up new acct friday night but cannot make phone calls or receive text , only have data ? took a second look to see that i have to click on the talk tab and the text tab addons , whitch i thought was all included in the data tab , wanted t...

Resolved! Porting out while keeping the account active

Hello, I am planning to get Telus $60 for 10 GB plan and right now I am with $40 4 GB plan with public mobile. Is it possible to port my public mobile number to Telus and get a new number for public mobile (I want to use PM as home phone) while keepi...

Resolved! Refund additional credit

Hi team, I was wondering if a MOD can please process the refund of my excess funds in my account. I am considering moving to another carrier as I always run out of data. Have been paying for two to three 1GB add-ons a month, and that really hurts my ...

Renewed a day late, changed plans, and now have no data, no calls, no text.

I renewed my plan a day late and changed from having 5gb on 4g to 3gb on 4g. I haven’t changed anything else but now I have no data, no calls (doesn’t work despite having province wide calls), and notext. whenever I try and load a webpage it goes to ...

Ridiculous telephone customer service!!

Today 15 December, I dialed 611 at exactly 19pm , right now it’s 21pm , continuously waiting for an agent to answer my phone call , no one bothered to answer! I want the see how long they kill my time ! Ridiculous customer service public’s mobile !!

PM Number Transfer - Simultaneous

Hi Guys, I'm looking to transfer my number from PM to the new $60/10GB plan, but keeping my PM account for my sister, who also wants to keep her number. Would it be possible to: 1. Transfer my PM number to a new Koodo account, without losing my PM ac...

Cannot receive calls/texts from ported number from Fido

I have acquired a PM phone plan a few days ago (Monday), and ported in my number from Fido.I expected the number to be fully ported within a day (so my number would be fully working by Tuesday), but I still cannot receive calls and text with the SIM ...

1GB Welcome Add-On - Referred Customer

Dear Sirs, I signed up with Public Mobile using a referral and my web activation indicated "1GB Welcome Add-on (Referred Customers only) $0", however I have yet to see the additional data allowance as ad Add-On. Please let me know. Thanks!!!!

Payed for 5 gig plan, only got 2.9 gigs! Want compensation!

My first month with public mobile I chose the 5 gig plan.. 2 weeks in it says I’ve used 95% of my Dara via sms.then it shuts off my data?i tracker since day one and I was only at 2.9 gig.. so now I have been out of internet for 2 weeks witch is a com...

Resolved! iMessaging not working after starting new billing cycle

Hi,So this is the first time happening to me since I started with PM fall 2016. iMessaging on my iPhone is not working anymore since I started a new billing cycle 2 days ago. I can't send or receive texts using iMessage but can only send and receive ...

How do you use so much data?

Honest question, not meant to come across as cheeky, but I so often see people saying things like : I need at least 5gb per month, or I am constantly monitoring my data because I use it up so fast. With most homes and workplaces/schools having wifi, ...

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