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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 74382 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75659 Views
  • 181 replies
  • 32 Bravos

Spam? Virus?

Just a heads up, I received an email from Margaret m93 on public mobile about sex secrets. Just wanted to warn everyone. 

rmcmama by Good Citizen / Bon Citoyen
  • 3655 Views
  • 12 replies
  • 2 Bravos

Resolved! Searching for GPS

I noticed last night that my cell phone battery was dying fast and it was "searching for GPS" constantly.  I don't know how long this has been going on as I never noticed the blinking GPS light on top, but then I wasn't really looking either.  So I h...

pomlady by Great Citizen / Super Citoyen
  • 3302 Views
  • 8 replies
  • 1 Bravos

Resolved! I got Spammed.

Got my first spam email in my inbox. Hopefully PM will find the perpetrators and ban them from the site.

GreaseMonkey by Great Citizen / Super Citoyen
  • 2711 Views
  • 10 replies
  • 1 Bravos

Resolved! Throttled data after using all your data?

Hi guys, back when I was with freedom mobile, if you went over your 4G data limit, you could still use your data but it was throttled to 3G. I was wondering, does Public mobile have this feature or does your data usage get cut off immediately after u...

Paddy-K by Great Neighbour / Super Voisin
  • 2553 Views
  • 5 replies
  • 0 Bravos

Not receiving incoming calls sometimes

Some of my friends tried to call me and it goes straight to voicemail, but I did not see the incoming calls. I transfered to public mibiles more than 3 weeks ago.

weizh2010 by Great Neighbour / Super Voisin
  • 1207 Views
  • 4 replies
  • 0 Bravos

Refer a friend

I referred a friend but did not get the $1 reward. I sent a ticket in and found out it was not applied to my account. I think the Walmart agent who set up my friend's account entered the wrong code. Did anyone experience similar issues and how can it...

kimmytran by Good Citizen / Bon Citoyen
  • 1799 Views
  • 6 replies
  • 0 Bravos

Private Message Spam

Receiving spam via Public Mobile Private Messaging.  Beware of spam from member:  deborahF44 Ideally, deleting it's account would be appropriate

CNP by Good Citizen / Bon Citoyen
  • 2657 Views
  • 14 replies
  • 0 Bravos

New iphone

I recently tried to switch my iphone 6 to a 7.Everytime I put in the SIM card I used for the 6, its giving me an error message that says I need a new SIM card and it needs to be activated."The SIM card that you currently have installed in this iPhone...

jsuprun by Great Neighbour / Super Voisin
  • 1329 Views
  • 5 replies
  • 0 Bravos

payment voucher

Just added $50 to my daughters acccout today - her plan had expired. Now its saying its expired again. He didn't even get 5 min of plan usage. Wasted $50??

brayhayden by Great Neighbour / Super Voisin
  • 2845 Views
  • 15 replies
  • 0 Bravos

Porting phone number

Ok, so heres the deal. I've had my number active on pm for about a year and so far has been great! Because of this, ive convinced my wife to switch to pm. So heres what we did: We changed the number on my account to her number. We did this because my...

Halkese by Good Citizen / Bon Citoyen
  • 3287 Views
  • 15 replies
  • 0 Bravos

Holiday promotion

I want to get the holiday promotion but am running out of time to get a password reset before the promotion expires. Could the promo be extended a few days?I didn't find my last password reset message before it expired so can't access self serve yet.

BettyRS by Great Neighbour / Super Voisin
  • 925 Views
  • 2 replies
  • 0 Bravos

Changing Cell Number

I just joined PM and when I signed up there were no local cell numbers available but today there are. Is there a cost associated with changing your number? Thanks.

chesterford by Great Neighbour / Super Voisin
  • 2161 Views
  • 7 replies
  • 0 Bravos

My account

I forget my security question so thats why I unable to reset my password. Anyone can help me? What I do?

Virkgurman1 by Great Neighbour / Super Voisin
  • 1071 Views
  • 3 replies
  • 0 Bravos

Spam emails

Anyone else getting spam emails from new accounts? 

goauldgungan by Good Citizen / Bon Citoyen
  • 1480 Views
  • 4 replies
  • 0 Bravos

Resolved! Not receiving incoming calls

Good morning! I am fairly new to Public Mobile and I apologize for asking so many questions. One of my friends tried to call me and it goes straight to voicemail. Is this due to activating my account yesterday and it takes time to fully process the c...

april_h30 by Good Citizen / Bon Citoyen
  • 1883 Views
  • 2 replies
  • 0 Bravos

Can't recharge, can't access my account.

Four months ago I bought a sim card at a shop, and the proprietor activated my sim.  I used it for one month.  I then spent 3 months overseas but now I want to recharge my account but cannot.  I do not know what the login details for my account are. ...

simtre by Good Citizen / Bon Citoyen
  • 1556 Views
  • 6 replies
  • 0 Bravos

charged twice.

Hi, I am using public mobile from last 8 months and had a plan of 5 GB data for 40 $ for 30 days but recently I wanted to upgrade my plan from 5 GB to 8.5 GB so first, I added 56.50 funds to my account through my credit card although my account has a...

zainalvi80 by Great Neighbour / Super Voisin
  • 4776 Views
  • 19 replies
  • 0 Bravos

Locked sim

Hey so I accidentally locked my SIM card and I don't know where I can get the PUK from to unlock it. I tried messaging a production manager but is there anything else I can do?

OK57 by Great Neighbour / Super Voisin
  • 1933 Views
  • 6 replies
  • 0 Bravos

Resolved! porting from Petro Mobility

New to PM, I just activated and put fourth a port # request from Petro Mobility.... I entered my Petro Mobility phone # as my account number, as well as the IEMI # and Petro PiN #.   Then I heard that I should have left the account # section blank......

kfox203 by Great Neighbour / Super Voisin
  • 4598 Views
  • 11 replies
  • 0 Bravos

Resolved! support

Who am I supposed to talk to when there is an issue? I know all support is through this forum, and I've seen in the past to contact a support member, but I have no idea where to find these people.  Thanks

Chris-a by Good Citizen / Bon Citoyen
  • 8245 Views
  • 40 replies
  • 1 Bravos

account set up issue with referal code

my mom is using my referal code to setup account. however I aways got error message "Please enter a referral code." We tried many times, it still does not work.  

fdm0846 by Great Neighbour / Super Voisin
  • 1647 Views
  • 6 replies
  • 0 Bravos