Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! how long will it take a moderator help me unlock self-service account?

Hi, I've got my self-service account locked out. anyway I've sent a private message to the Moderator_team. Just want to know how long will it take the team to read the message and can start to help me? I need to buy a roaming add on for a trip tomo...

Resolved! still no sim card

Did not get my sim card 3 to 7 business days is over ??? help please email "Hello there Tristan, Public Mobile here with a quick email.Thanks for your order on 05/17/2019. We can’t wait for you to become a part of our wireless community."

Resolved! Data usage in Europe

Are the add-on plans for travelling to the Europe? I am going for a vacation in the summer.

Resolved! Data usage after the limitation

After all data is used up, am I still able to use data by paying for extra data??

Resolved! How could I refer a friend without providing my phone number

How could I refer a friend, but not providing my phone number? Is it even possible??

Resolved! Phone hooked up

I paid for my account and it says I was suspended

Resolved! Issues with Switching a Plan

Hi All, I wanted to migrate to a more expensive plan but given I was in mid cycle, I chose the option to change the plan at the new cysle date. On the date of top up, my plan did not change but renewed it on the old plan. When I changed the plan manu...

Resolved! Kid going to Europe - Does she need to pull out her SIM or can she leave it in

Can she just leave the SIM card in? No plan for her to get alternate SIM as she will just use wifi..she is on $15 mthly plan.. Question is that I am not going to get hooked with some massive bill because she is roaming on PM account while in Europe?...

Resolved! Tried to activate sim card but it is not working

I tried to activate my sim card but it did not work and my credit card was charged. It is saying that my sim card is already in use now and does not recognize my email. Can anyone help with this issue?.

Resolved! Putting Plan oh Hold

Hi, My phone plan is supposed to renew tonight, but I'll be going on vacation for 3 weeks so I want to renew it after I come back, how do I do this without cancelling my plan?

Resolved! Considering turning off autopay... Any impacts?

Note:This is not about the current outage, and this is not urgentI read this already but I still need to get my facts straightI'm going to another non-US country for 2 months. As you know, PM doesn't offer roaming, therefore I want to suspend my plan...

Resolved! Paid using two top up cards not working

So I paid the bill the day after it was due using two top up cards , I chose the 45.00 plan had a 7.00 credit - for my phone not working for days prior- and paid using a 40.00 and 10.00 top up card...the plan says it expired last night and I owe 33.0...

Resolved! changing plan

I'm going away and would like to have more data while i'm away can i change plans and then change again when i come back ? and do i also keep the rewards i have when i change plans. thank you

Account suspended, paid and still have no service

Service was out for 2 days due to non payment., I paid this morning and it took it off for my current plan but now I still have none of my services and says I still owe 50 but it also says I've paid today I have no idea wtf is going on

Payment

I added a $43 voucher and only $3 of it went onto my account why?

Resolved! New registration / data issues

Hi, New to Public Mobile and recently arrived in Canada, yesterday registered both my Wife & I's new sim cards. Her's works perfectly and very impressed, mine not so much. Making a comparison to try and find the issue. Same plan on both phones.Mine (...

Resolved! Did I renew my plan

I paid the owing amount in my account and now it says my current balance is $45 which is what my plan costs. is my plan renewed or will i be using my funds if i text, call or use my data?

Resolved! Suspended account

Hello, my account was suspended yesterday. I am signed up for Auto pay and it looks like payment didn’t go through. This morning I topped up the account but my service has not been resumed and I can’t make calls or check my voice mail. Please advise....

Resolved! Identification

Does your company need ID to set up a plan and Sim card? Because I have absolutely no ID and I recently moved to another province

Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

Activated two phones at dealer. One phone has mobile data, but no callingThe other has calling but no mobile data. Four people at dealer tried for 3 hoursno solution. Both phones are telus network compatible. Sent private email, no reply so far. A...

Account suspended, unable to manually pay using credit card and autopay is not working

I wasn't aware of this prior, so I'm not sure what's happening. My account got suspensed today, and I see my account status with "plan expired" on it. I initially signed up for the $50/8gb with promo of $10 off for the first 6 months back in Dec, wit...

All (local) calls and texts won't go through -- "You don't have an active long-distance add

Please help! I found an old thread in the community and followed all the tips. But still cannot solve this issue. Thx

Resolved! Incorrect number ported from Rogers

Just got my SIM today to join PM and asked for my Rogers number to be ported but PM ported the wrong number for me - it was my Rogers number but with one different digit.When I put in my old Rogers SIM to at least use my old carrier to call or text, ...

Resolved! Add Ons Roaming Not Working

Hello,I can see I have purchased roaming text, calling and data in the US.200 min US and Canada long distance400 min Intl long distanceUS Roaming - 500 MB DataHowever, on using text I get the message "Sorry, your current plan does not include US Roam...

Resolved! Did not get the referral fee

Hi I would like to ask how does it work to do a referral, I thought my husband will get $10 off once and I didn’t see it on our account. Thank you

Resolved! play for my service

hello i have a question. i pay my public service by call . i payed with debit card but i dont know i pay for mistake 3 times my plan . what will it hapen ? i loose my money?

Resolved! Referrals

Am I able to refer my children (age 14 and 12) and use me as a referral and get the discounts each month? Of course since they aren’t of age, it will be my name and credit card on all accounts. Thinking it maybe possible as it will be 3 different pho...

Plans

I have a credit and yet my plan isn’t working

Resolved! add-ons

Hello,While in USA, I would like to be able to call and/or text to Canada numbers. Which add-ons should I get that would let me do this. From add-ons page it seems I need $8 for talk AND $8 for text. But I want to make sure I can make call/text fr...

Resolved! Loyalty Reward

My plan was activated on 26 July 2018. My loyalty reward is coming up in couple of months.Since PM plans are in 30 days cycle, my aniversary date will be 5 days later than my 13th payment 21 July 2019. Will I get my first loyalty reward on my 13th ...

Community

Forum Posts