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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Autopay is on, plan doesnt automatically renew still

Hey community, I've been with Public for a little over a year now, and autopay has never been an issue until i switched over to the promo plan a while back (12g/3 months). Every 90 days, i would notice the phone not working, and check to see my accou...

Is it possible to keep the old Num for new customer?

different phone number in self serve

Hello, all. I ported my number from pc to public mobile. I had to select a new temporary phone number prior to the port. After the port, the temporary number is still in self serve; how do I update it? thanks and have a great day.

Resolved! Rewards / changing plans

Just curious about the rewards system, If you change your plan are your rewards reset? are do you keep them as long as you stay with public.

US Data Roaming / Unlimited Talk/Text for 10 Days Not Functioning

Hello! Had some initial trouble getting my add-ons to work, but then I got them! Unfortunately, they've seemed to suddenly quit on me! I can no longer receive or send texts or calls! Please help me I'm very sad. Thanks,Zach

Resolved! Anyone else experiencing network issues today?

I have a Cdn plan with a 10-day US data, talk & text add on. I've used 1/3 of my data and purchased the plan 6 days ago, when I arrived in the US. Everything has worked perfectly up until today. This morning I woke up to a "welcome to Public Mobile i...

password to get into my account

hi. I need to reset my password as soon as possible. Thanks

Resolved! I ported my account out to Telus but you charged my credit card for 3 months same day

I move account to Telus on Dec 18 but was charges for next 3 months of PM service same day - my account was closed and I could not even signin How do I get the charge refunded?

did anybody have list of all name of member type like good citizen, great citizen etc

Resolved! Data Not Working - Newly ported phone number and activated account - LG G4

Hi there,I just ported my number over from Koodo (was never asked to unlock the phone with the code Koodo gave me, however I can call and text fine). I have an LG G4. I have set up my APN as per the instructions here, however no LTE data sign is comi...

US Roaming 10 Day Unlimited Talk and Text

I purchased my 10 day roaming plan on Dec 20 and as of this morning it has stopped working. I've checked my account and it is still showing it as an add-on. I have also reset my phone. Any help would be great. Thanks

Need an unlock code for LG G3

Hello @CS_Agent, I need an unlock code for the LG g3 to use my phone abroad. Please let me know what info you need from me for this. Thank you

Rewards not Rewarded

G'day Fellow PM Users, My initial 3 month contract ended on December 24th and was auto renewed via CC on December 25th. According to my dashboard I am elidgible for 7 dollars worth of rewards. However upong checking my CC statement I was charged the ...

Recharge

Hello public mobile. I was on 120 plan intially for 90 days. i thought of changing the plan to 105 and recharged it. Recahrge didnot reflected immediately to my account so performed multiple times on 25th december. i would like to know which plan i a...

Want to Renew my 90 Days Early

Hi Public Mobile, I ran out of data and topped my account up with $120.00. Can a moderator renew my account so I can use my data? Thanks.

Resolved! Rewards

Hi community, I just joined public mobile a few days ago and the charges were already made on my credit card but without my rewards. Do I get more credit for my next bill payment or will they refund me the reward a friend $? Thanks,Lisa.

How to change plan?

Been thinking about changing plan but my self serve account says rate plan change not available online. How do I change it if not available online? Says call *611 but there is no option.

Resolved! What If I Use Up My Data

If I use up all my data (which is around 6GB) before my renewal date, will PM stop my internet connection or charge me for using extra data?If I should set up the option, how should I do it?Thanks.

Resolved! Decision made on cellphone and SIM Card

Hello fellow PublicMobilers, I hope you all had a good time off this month and you all will have a Happy New Year. I decided on having the Blackberry Q10 as my new phone. My only question is does it accept regular size SIM cards? I still have tha...

Resolved! How do I contact PM staff?

On the bottom there is no "email away" button. And where can I find a way to email PM about an account issue?? It used to be under contact us but now I have to go through a maze of clicks to contact someone in customer service.

Text and data issues

I have 2 issues 1. My text works to in province numbers but not out of province Canadian numbers or my wife’s American number. 2. I purchased a 200mb add on when my data ran out and then my maps and internet started working again but messenger, Face...

Unable to call 1-800 number

Hello, I am unable to call a 1-800 number to reach my credit card services. I have a plan with unlimited Canada-wide call, text, etc. When I call the 1-800 number an automated response says, "You do not have talk on this phone..." Thanks,Lindsay

Resolved! Unable to pay with credit card

Error is "Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card provider for more information." T...

Phone service stopped working

@CS_Agent Hey guys, my phone service stopped working. Says it's not part of my plan. It should be. Always has, haven't touched the plan since I started. Please correct asap as I need my phone for work!

Why the was my data disconnected?

I added text to my phone last night which I hooked up 6 days ago and now my data services that I already paid for is disconnected. I can't reconnect them without paying again?? Wtf?

What is the easiest way to identify the latest posts on this forum?

I'm trying to see if there is a workflow that can work for me. My ideal is to be able to identify the latest posts, sorted by oldest to newest as of a particular date, and even filtered by or grouped by Community forum area. Any tips? ---------------...

Any thoughts on the samsung galaxy A5?

Hey folks, So I went to costco and found the samsung galaxy a5 at 390$ + tax. Any thoughts on this phone? Does anyone have it? Would you recommend someone to get it? Does it work well on the public mobile network? Thanks in advance!

Help with making a manual payment!!!

Ok...so the misses went a little crazy with the CC this xmas holidays and she forgot to make a payment!! So the CC associated with autopayment is maxed out?!? I've since cleared out the CC, but it'll take a couple of business days for my payment to p...

Changed plan. PAID. SERVICE NOT WORKING.

Because the system would not allow me to change my plan options prior to the day my plan suspended. The day my plan suspended, I changed my plan (decreased options) and paid. The payment went through. My account says that I still owe reminder payment...

GST Number

Just noticed this on the payment page of my account: "Credit or Visa Debit payments include taxes based on the applicable province of your phone number. GST/HST# 10065 2692, QST# 10029 28058. Click here for Provincial and Federal tax rates".This also...

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