Phoning out

[mgoodkey]

My call won't connect when I call out.

[gblackma]

Sorry @srlawren , I could not find that post. If it reappears. I will notify you about it. 

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@srlawren wrote:

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@gblackma wrote:

@srlawren there was a similar problem involving calls made from an iPhone.

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@gblackma interesting, I must have missed that thread.  Do you have a link handy?  Curious what the resolution was.

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[srlawren]

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@gblackma wrote:

@srlawren there was a similar problem involving calls made from an iPhone.

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@gblackma interesting, I must have missed that thread.  Do you have a link handy?  Curious what the resolution was.

[gblackma]

@srlawren there was a similar problem involving calls made from an iPhone.

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@srlawren wrote:

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@gblackma wrote:

The next question @mgoodkey are you using an iPhone ? Is this for all calls or just the ones using your contacts list?

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@gblackma what makes you ask these two follow-up questions?

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[srlawren]

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@gblackma wrote:

The next question @mgoodkey are you using an iPhone ? Is this for all calls or just the ones using your contacts list?

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@gblackma what makes you ask these two follow-up questions?

[gblackma]

Thanks for the information @srlawren . The next question @mgoodkey are you using an iPhone ? Is this for all calls or just the ones using your contacts list?

[srlawren]

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@Anonymous wrote:

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@mgoodkey wrote:

My call won't connect when I call out.

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There are some news reports of outages in some areas.

Or if you're on the $10 or $15 plans maybe you're out of minutes.

Or is your account still active?

Or even maybe you need to add 1 in front of your dialing.

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@mgoodkey if the service outage and the items @Anonymous listed above don't explain your issue, try powering your device off and back on again. Rebooting can resolve a number of "spontaneous" issues like this.  It's not a silver bullet, but it's quick and easy to try.

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@gblackma wrote:

@mgoodkey did you port your number?  It sounds like the last step in the process. Or your port could be stuck Or your sim may not be set up properly .

@gblackma the SIM could be not set up correctly, assuming @mgoodkey is a new customer and calling has yet to work. They didn't mention either way so it's a possibility, but generally very rare these days.  However, about porting: porting only affects incoming calling (and texts), but never outgoing calling (or texts).  A porting issue cannot explain the reported symptom.  

[marimacas]

I'm in the Cariboo region. My connection has had some difficulties for 2 days due to phone service outage across BC.

https://vancouverisland.ctvnews.ca/landslide-leads-to-phone-service-disruptions-across-b-c-1.4794222

[smiley3]

Are you a new customer?  Has it been working fine until recently?  Maybe there is a problem with the number you are trying to call?

[hairbag1]

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@mgoodkey wrote:

My call won't connect when I call out.

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Are you calling a number in BC ? As suggested by @Anonymous , there's reports of a rock slide on a highway in BC that's affected phone / internet service to some customers in BC. No update on repair times yet.

[gblackma]

@mgoodkey did you port your number?  It sounds like the last step in the process. Or your port could be stuck Or your sim may not be set up properly .

If it remains the same, contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket) welcome to PM .

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@mgoodkey wrote:

My call won't connect when I call out.

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[Anonymous]

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@mgoodkey wrote:

My call won't connect when I call out.

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There are some news reports of outages in some areas.

Or if you're on the $10 or $15 plans maybe you're out of minutes.

Or is your account still active?

Or even maybe you need to add 1 in front of your dialing.