Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I was charged activation fee

Hi, I just got home from signing up and the location where I signed up (south common mississauga) did the following: 1- charged me a $30 + tax activation fee (I questioned this but the rep there told me this always applies) 2- rep told me my referral...

Resolved! Where to buy unlocked phone in store?

Looking to buy a Moto G7 Play and I want to pick it up in store. A few providers in my area (Bell and Virgin) have it in stock but won't sell it unlocked without a plan. Can they do this? I would have thought the retail workers could be cool with sco...

Network not linking to phone.

I set up a brand new PM account to a brand new phone and it is not connecting. Compatibility is good and SIM card is activated.

Overcharged - Lost my credits

Last charge to my credit card was full price for my plan. I lost my $18 in credits. My account shows the credits but looks like they wern't applied. Can a moderator help me sort this glitch out and issue me a refund? TIA, Mike

Phone plan doesn't work after purchasing phone card

My phone doesn't call out anymore I purchased a phone card to top up it says my plan is on but it's not working any ideas? Do I have to wait or something? Very frustrating

Resolved! Not receiving incoming calls or text messages

Hey, i just ported my number from ice wireless and i can make calls but i cannot recieve calls and neither can I recieve text messages. Data works fine. Someone please help me! thank you

Resolved! changing the PIN

can I change the PIN on the account? There must be a way, but I just can't find it... Thank you!

Sim/Credit Card Activation keeps failing.

New customer. New Sim. Trying to activate the sim, choose a plan and start using the service. But the system keeps claiming that the CC/billing info I've entered correctly is not working/valid. Even on TWO different browsers the same result. I don't ...

Resolved! Second phone with PM - same account possible?

I moved my phone to PM a few days ago. I am now moving my wife's phone as well. Is it possible to use my account with the PM for both phones or I have to create a new account for each? So far I haven't found a way to put the second phone under mine. ...

Resolved! Incoming call from voip.ms, other party can hear me, I cannot hear them

Someone call me using voip.ms, I cannot hear them but they can hear me. If I call them back, we can hear each other. I am using Samsung Note 5. I tried different phones (Samsung Note 8, iPhone), all same issue. No issue if people call me from a landl...

Resolved! getting US Roaming when already in the US

If I purchase US roaming before I leave Canada and I want to buy another 10-days worth, when already in the US, should I wait until the first roaming package expires or can I purchase another before that, while I still have roaming data on my phone? ...

Resolved! my account

i cant get in to my accoount i even tried to re register still cant

Help

Activated my plan but cannot calls or message even my datas not working it said that suspended

Ported number from Koodo, unable to create serlf-serve account

I was a prepaid customer with Koodo, but ported my number to Public Mobile. My phone is working with the Public Mobile sim card -- talk, data, text are all working as they should be -- but I can't create a self-serve account. It's been over three hou...

Resolved! Free sign up/ month

Does anyone know if/ what promo is up/ upcoming for new accounts? Like the one that gives you 2 months Free when you first sign up, or anything else?

Resolved! Port my previous number

I sent the moderator my koodo information so they could port my number. How long does it take for them to do that?

My phone is still saying suspended??

I paid money to my phone and my phone is still saying suspended and it's been 2 days since I made my payment. I paid 40.00 and my plan costs 35.00. Why isn't my phone working??

No service for three days now....

My iPhone has been “searching” for the network for days. I have turned data on/off, restarted the phone, taken out the sim...nothing has worked...this is so frustrating...anyone have any suggestions? Thanks

Appears to be locked out of self-serve account

After three password resets, still cannot access the account. Help?

Resolved! app

do we have a public mobile app

Resolved! Second phone

I got signed up today, ported my existing number over with no problems (I could place voice calls right away, took about 20 - 30 minutes before I could receive and text). This evening I'll switch over my wife's phone. It is also in my name with the o...

Keep dropping off cellular network

I have been using my OnePlus 5 on the Public Mobile network for about a year without seeing this sort of issue until now. My phone keeps disconnecting or resetting it's connection to the cellular network. I see it is connected to 4G or 4G+, then an...

Resolved! Porting Old Koodo Number

Hi,I know that you have to private message a moderator to help with porting an old Koodo prepaid number, but it has been 2 days now and no response. Any other ways I can change back to my old number?Thanks

Phone Calls dropping after sometime.

Any calls i make or even receive are dropping after sometime. THis is very random and happens at anytime. Started happening since yesterday. Before that it was working fine without any issues. I just hear a beep and the calls disconnects. Please look...

not receiving text messages

Someone had sent me a text message on April 17th . I only received the message today, April 26th. On two other instances, two different people had sent me text messages on April 22nd. Again, I only received those messages today. And this morning...

Trying to pay activation. Card not being accepted

I'm at the payment screen and I am entering my pre paid visa card. It's not being accepted. I need it activated asap, is there a phone number to call or some one to do this?

changing phone number

I set up my phone yesterday and changed the phone number today. I got a message saying go into website click contact us and complete SIM & Activation form, I did that yesterday so now I can't go in and complete the form again. Not sure what to do nex...

Resolved! Suspended login

Can't login to account and when I try to do a password recovery, it lists it as a "Suspended Account". On a month to month plan and I haven't paid for several months now due to lack of funds. Is the account and phone number still valid?

Resolved! Incorrect port

I activated my new SIM and imported my number from chatr or so I thought. I received a phone call from Public Mobile and I was told my port was failing and would need to choose a new number which I did with them. It has been a couple weeks and my num...

Resolved! URGENT: Regarding complete SIM activation

Hi,I recently ported from chatr to public mobile. I am neither able to receive calls nor able to access data (i don't have an option to modify APN settings in my phone, so please don't suggest that method), also it looks like the port is only partial...

Community

Forum Posts