Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I purchased 1GB data on, why it is not showing in “ data usage “ and it’s not available for me to use? I noticed that i have $60 balance in my account, does that mean i paid the data add on twice?
Hi all,I'm new to public, all is working well very satisfied. Just putting a question out to all members how can Public moving forward tune the product they have for their existing client base and to attract more subscribers.I'm sure there will be s...
This afternoon I haven't been able to recieve any text messages on my phone. I can send them just fine and they show up on the recipients phone. iMessage works fine as well. have restarted my phone a couple times and turned on airplane mode and turn...
Hello, My mother is looking into joining public mobile, although she wants to keep her old number.. Since Public Mobile does not have a call center, we were wondering how she could port out her number to her new public mobile account when she makes o...
Just heard someone saying public mobile data usage leakage. they have same amount of time spend on the internet, always left over from other company, but seems that using faster with public mobile. Understand that public mobile is small company and c...
I have been searching the threads about porting from Koodo Prepaid and most of what I've seen suggests I must contact a moderator to complete the port. My Koodo plan expires tomorrow. Is that enough time to complete the port or am I best to wait un...
Hello I accidentally ported my wifes phone number to my phone when trying to port her old koodo number to her new PM account. I need my old number back! can you help???
Hi, I'm curious how exactly Talk Add-Ons work in regards to the tiers available. We got 400 minutes LD to X amount of countries for $15We got 500 minutes Canada-Wide for $5(Going off by memory.) I have 400 minutes LD gifted to me by Public Mobile for...
I'm traveling to the US and already have a canadian public mobile plan that includes data. Can I use the data currently in my candaina plan when roaming in the US or do I need to purchase separate data?
When do I buy my Add On and are there any add ons that are longer than 10 days Also can I reduce my normal plan to a lower cost plan (eg. $15) while I am away at the same time
I dropped my phone (not hard at all) and now for some reason it's saying No Service. I reinserted the SIM card, and tried shutting it off and on but nothing works. Any suggestions?
I am new to public mobile like very new. I live in Canada. For international texting does this include local texting. If you are in Canada it is unlimited texting. Or is that an add-on?
Has anyone had this experience? I became a Public Mobile subscriber not even a week now and I've experienced an immediate spike in telemarketing calls. Multiple calls per day from Ontario (I'm in Alberta). I did a reverse search on one of the numbers...
Hello i would like to request my porting number to change to another carrier.Reason? . if i dont pay the on time, my line gets cut the very next day, i cannot receive calls or sms. Other companies dont to that.
I am unable to get to the login screen for my account. https://selfserve.publicmobile.ca/Is there a specific website support that we can contact?Is there another link that we can go to to access our account?
I cannot even get to the login page for self serve, it's blank everytime I try to load the webpage: https://selfserve.publicmobile.ca/ I've tried Chrome and Internet Explorer. Is there another way to access Self Serve? I am trying to get a copy of my...
For the Easyfone A4 Prime, I am unable to connect this to the internet, as I need to get the GPS and App Pinnie Talkie to work Does anyone know how to get instructions on apn edit for the Easyfone A4 Prime?
