Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Could somebody provide more details? It's not obvious how to remove an add-on from selfserve.
I've always paid my monthly bill online using the 'Amount Due' option. For the last three payments it keeps saying you have no balance due, and wont allow me to pay with this option. I don't know how to fix this.
I activated my sim card and used the number I wanted to transfer from virgin mobile. After a week, I am still unable to recieve or send texts to a few contacts, where other contacts I can. Some are still sunder my Virgin Mobile Sim. I called Virgin a...
90% of incoming calls go straight to voicemail. Paying for data services and has never worked.Please help.
HI there, I just switched to Koodo but I had prepaid my Public Mobile plan for 3 months in Feb, do I get a credit from Public Mobile for the difference?
I attempted to activate a SIM card for my husbands phone and there was an error when I tried to pay for the service at the very end of the activation process...the site froze and I could not go back to change form of payment. Now he has no account b...
I am interested in then30 days for $30 unlimited talk 1 GB plan for new subscribers but questions,.How long am I a new subscriber? If I pay for 30 days will I be on a different plan for the subsequent renewals?I notice the plan specifies 3G although...
I have autopay and it didnt go through.I put my card number in and added 42.00 to my balance.It says inactive plan.I have 42.00 on my balance but I have no service .It billed my account already.I need service now.What is the best thing to do.
Himy password reset email is not being sent to my email. I do not know how PM a mod, someone please take pity. ThanksJ
Hi, got a new Amex card and payment won’t go through. Suggestions ?
My charges to eb dedcuted were $57 but I've been hit with $159.33. Can you please help and explain the reason for this deudction? Thanks
hello..does anyone know anything about those GPS tracker smart watches for kids? How to activate and how much it costs per month to use these. I feel they will be handy but are they worth the cost? Any insight would be appreciated!
My Mother's Bill was Not Paid, I had to use my Other CC to cover, BUT After looking at the CC Statement online, It was Sufficient.But after calling, Finding out something that is CERTAINLY NOT Correct March 12, PM charge $0 Then March 16 or 17 charge...
Been trying to port out of Public Mobile to freedom, however, according to freedom mobile, they have attempted to port my number and I must contact PM to 'release' my account. Has anyone had any similar difficulties porting their # out of PM ?
Hi, I'm porting out to koodo and I've barely touched my long distance add on. I would like to get this fully or partially credited back to me.
Hello, I am new to PM and although I’ve purchased a sim card, I am still deciding on which plan to get. Hope someone is able to clarify a few of my questions: RE: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Can-I-receive-internationa...
I am helping a friend switch to public but he cannot receive incoming calls after porting his number. Everything else works. I tried messaging moderators bjt no response yet
Maybe even some new faces on the Moderator Team? Telus - Product Specialist - Public Mobile Support Operations Prime (Toronto) - MAR04534-18LinkedIn - Product Specialist - Public Mobile Support Operations Prime (Toronto)Indeed - Product Specialist - ...
Hey team, I've never added the US package but I will be traveling soon. Do I have to buy it at the start of the 3 month auto pay, or can I add it the day before I go traveling? Am I hooped if Im going to be down there for more than 2 weeks? What's ...
i wanted my old plan back but now i have to go threw here i have no pin now so they cant help me ....says customer service so whats up?
Hey there! I ported my number over from Rogers about 2-3 hours ago and I received a text message from PM saying the port was completed successfully. It looks like my number came over, but now when I make outgoing calls it says "Private Number" and an...
i cannot get to my selfserve account
Hello I just activated my phone yesterday. I am able to send calls, check data, and send and receive text messages. However I cannot receive phone calls. As soon as someone tries dialing my number it keeps coming up as "an unregistered number." Using...
Date Transaction Type Credit (Payments) Debit (Charges) BalanceMar 16, 2018US Roaming - Talk Text (10-day) / Itinérance aux É.-U. - Appels + textos (10-jours) $15.00$0.00Mar 14, 2018Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$15.00 $15.00 how ...
Hi all,I just bought a new phone (Doogee s60) and transferred over my sim from my old samsung. I am able to connect to the network no problem. At first i couldnt send or receive any pictures until i added the APN settings. Now i am able to receive pi...
I have No Service? I am not a new customer and my account renews next month Have No Service for a day now
According to Koodo's website, I'll "still have service with Public until my Koodo package arrives", but like many other people who ordered a week ago my Koodo SIM hasn't even shipped yet.
Lost my phone, put it in "lost/stolen" status a couple of days ago. Already had a new PM sim, so my phone arrived today and I tried to change the sim. Won't work at all, just keeps saying "generic error." What does a person do here?
Hello! My previous plan has expired March 12. I want to change my plan now. My account is topped up and when I choose change plan it does not allow me, as it says Change plan at next renewal date. So, how do I switch to the new plan right away, as I ...
I purchased a brand new Alcatel pixi 4 4060s today with new sim card, installed it, paid for one month usage and no network available is the message i get when trying to make calls. Did I just waste my money or is there a trick to this please help i...
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