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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

autopay

my plan experied even though I signed up for autopay on May 29 - shows unpaid

Account page offline

I can access my account page. Anyone else having this issue?

My account offline

I am trying to access my account but the site is not reachable. Anyone else has this issue?

visa not being accepted

Trying to set up new account and it keeps telling me they can't verify my visa. Called bank and all info is right. Any solution out there?

Resolved! Ported my number last week - hasn't actually ported.

Hi, I tried porting to my old number last week and nothing has happened since. When I try to port to the number now it says I've already done so, but it hasn't actually updated on my SIM. Public Mobile sent me a text to complete the SIM and Activatio...

Calling US# - Usage vs History

I'm new to PM and have the $10 plan. Out of interest I called a U.S. number that I own and to my surprise the call went through but I hung up before connecting. I then looked at my usage and it showed 17 minutes. I added up my usage history and it ...

Payment Voucher Not Working

I purchased a payment voucher that doesn’t work and the store owner refuses to refund. What are my options?

Resolved! Can’t Change Plan

Was able to top up account balance, but cannot change plan. Each time it brings me back to overview page, with limited account details, and no applies change. Tried private tab on iPhone with same results. Don’t have chrome browser as some mentioned....

Account suspended

Account suspended and I tried reactivating angbpaying with my credit card and even adding a new card but won't let me. Now I am out of service.

Resolved! Porting problem

Hi having problems porting my number from Fido - landline. It’s been three days and still hasn’t ported. SIM activated and I can use my cell to call out however phone still ringing at home instead of cell. Thanks in advance.

Resolved! Return from my trip

Attn:Customer care servicesSir,As agreed and paid for service to maintain my phone number after I return from my trip to Africa(March 5th to June 29th,2019 my account and phone number will be reinstated and the same plan will be reestablishPlease add...

Plan expired? Auto-pay on, can't make payment

Hi folks, My phone service is down, day two. I have auto pay set up on my 40$ Plan to a credit card that is functioning. Not able to make payment, need some help, thanks! Error Message:"Please disregard this message if you have enough funds in your...

Resolved! Issues with port from Rogers

Setting this up for a friendNew account - online profile set up correctly.Trying to port from RogersGo to - Change My Number, Transfer Number. When I enter the orig Rogers number it says "Oh no, something went wrong - please login again." I have trie...

Resolved! transfer my number to corporate phone

How do I transfer my number to corporate phone and cancel my personal phone

Resolved! Accidental roaming charges

I live in Canada in a border city to the U.S.I like to spend time at a place that picks up U.S. roaming because the U.S city is so close by. I do realize I can toggle roaming off on my phone, but I do not want to miss any phone calls or texts. Will P...

Resolved! Incorrect text useage count

Hi there,New to Public Mobile here but have been lurking for awhile and decided to take the plunge. My problem is two-fold. First of all, my international outgoing texts are not being received abroad. As I understand, as long as I am situated in C...

Resolved! return funds to back account

I downgraded my plan and have money left over in my public mobile account. I do not want it to be used to help with my next payment. Am I able to return these funds back into my account?

Resolved! canada wide talk and suspended service

Hi everybodyI have 2 questions...I had a canada wide talk plan, got it in Ontario region. I changed it for a simplier one because I was travelling and I thoungh I wasn't able to used outside the region.I don't know what happened, but my auto paid did...

Resolved! create own plan

Hi, I would like to create my own plan that ONLY offers unlimited Canada wide calling (so no texting). The prices comes to $30/month, which seems too high consider that public mobiles offeres a $25/month plan that DOES include texting. Is there any w...

Resolved! Re: Upcoming support enhancements: We're looking for testers!

I dont know who to contact but I am locked out and I dont remember my password to my account. I got a message saying you need a new credit card as mine on file expires. I need helppppppp. Please let me know what I am too do.ThanksMelissa ######### ...

Resolved! Wrong phone number selected when porting over on new sim

Hey guys, I helped my friend activate a new sim and we used my her proper serial number and account info however we noticed we put the wrong phone number in and it seemed to take, she picked the plan and it all went through, only thing is we noticed ...

Resolved! Overcharged

When trying to change my phone plan I was charged a $10 fee, then a $33 fee and then finally another $44 fee from my bank account. All I have got is the intended $40 for 30 days unlimited text and talk and 4.5 gb.

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Resolved! Missing data usage tracking

My son think he used up his data for the 90 days but when I log in, I don't even see his data usage history being tracked at all. I can see he still has the 12gb plan but the only thing being tracked now is the 200 min add-on from ages ago. The 12gb ...

Resolved! innaccurate data usage

I've added data (over 24 hours ago) which is reflected in my account on line but not on my phone. My account also says I had 65 MB left before add-on but phone says I've gone over my limit. Please help.

Resolved! RATES FOR INTERNATIONAL CALL

Hello noble members, how do I determine the call rate to international, to Ghana to be precise?

Missed my autopay due to credit card changing.

Hi I missed my autopay yesterday and I think I paid this morning but it doesnt appear to have gone through. Can I get some help.Thanks muchBen

Resolved! HOW DO I PORT MY OLD NUMBER FROM KOODO MOBILE ???

Hey, I am new to public mobile and i really need help with porting my old number from koodo. Best wishes,Amara.

Resolved! Autopay enabled

Hello,I have autopay enabled and so there should be no problem for PM to get paid every monthly cycle payment? Thanks in advance..

Resolved! Credit card billed 29.38 on June 30

I noticed a credit card bill for 29.38 on June 30,2019 but my monthly fee is about 40.00 so I am wondering what was the 29.38 fee for. I hope is not for overage fees. I keep track of my usage on my phone and it says I used 3.6 GB for June but whe...

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