Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased a $25 plan which gives me 500mg unlimited texting and calling. But I cant place a call or send a text. I did have the 50 plan but changed my plan. Please help
Hi, If i receive more rewards in a 30 day period then I use to pay for my service do those rewards just roll over to next billing cycle?
Hi I’m leaving to country and I’m not sure if I come back. I add 80$ and I need return back also deactivation. Please help.
Ordered a SIM and transferred number from Virgin.Put SIM in phone (phone is unlocked from carrier to the best of my knowledge)Phone asks for SIM PIN, tried 1234 and 0000, no luckTried a couple more times and received the need network PUK PIN.Messaged...
I am currently on $15 plan with 100 outgoing minutes. Only for this long weekend, I might need little more than 100 outgoing minutes. I don’t want to upgrade my plan just for one time situation. Any suggestions from the community. By the way, I am le...
Gooood day folksI bougth new sim card ( Prepaid ). Tried to create new profile and activate the new sim card more than 3 times in past couple days. Looks like the profile was there, but could not sign in, I am not sure if you guys starts to charge my...
Hello, I did not receive my usual alerts this month that my balance was lacking the funds for payment or that my payment was coming up. Naturally, I did not pay so my account got suspended........ Now, I'm trying to make a payment and it's showing "A...
Currently on the $10 plan and signed up to change plans on renewal date tomorrow. I have decided to remain on the $10 plan, but cannot change plans or even show up the option to cancel upcoming changes on renewal date. No options to choose from eit...
Joined public mobile two months ago, was previously with Virgin Mobile. Never had a problem before I switched. Now its a regular occurrence that i am unable to send or receive calls, but I am able to get online for web usage and texting works. Many c...
I just registered and activated a new SIM card went through all the steps completed everything and was under the knowledge that everything was done after I revived confermation my account reads paid and active with an active plan the phone is compati...
I have been waiting for a response on a port from Koodo since noon yesterday? Anyway to escalate?
We switched from Virgin to Public on Friday afternoon, but the port of one phone number still hasn't happened. I spoke to the person at Parker's Satellite on Saturday and he called about it and they were expediating the process, but it still hasn't ...
I activated my Sim, inserted in my phone. Phone says No Sim card, No service. What can I do now? Do I need a new SIM?
Hi, I have $50 in my account balance, can I use it to pay for my phone plan?
Hello, I am currently in the US and I have used up my first 1GB of data. From my understanding, to get more data, I need to wait until 10 days pass. However, I will need more data before 10 days is up. Can a moderator help me? Thanks,
I just purchased the 500 Canada wide long distance minutes add on for $5, which seems like an awesome deal. Just thinking that I might also purchase the 400 intl long distance minutes add on for $15, just in case I want to talk to someone in the US o...
Hello, I purchased a 10 day 1GB US international add on. I’m in the US and received a text stating that I am at 95% usage. However, while browsing my account, it looks like the data from my add on was not used. Why would this be the case? Thanks!
I just received this strange text saying I have an e-transfer supposedly from Freedom Mobile and asks me to click on a link (I don't click on links sent from anyone I don't know). Anyway I was wondering if anyone else has received this too. It's th...
Hi, I am wondering if you get lower data speed on PM after data is finished or not? This is for CAD 25 plan.
I activated the SIM card successfully, my credit card was charged, and I have service. However, I cannot log into Self Serve to view or change anything about my account.I have:- tried clearing cache on my browser- tried using incognito mode- tried us...
How do I pay my bills
Can you set a warning so that you notified before you reach your limit?
Purchased a US Roaming ad-on. Shows I purchased it but isnt showing in add-ons
I've noticed that when my data reaches it's limit and my data is cut off, the data usage section of the self serve page doesn't show my data usage counter anymore, nor does it indicate that I've reached my data limit. Other companies send text alert...
On Wednesday and yesterday I texted a Bell phone from my Public Mobile phone and they did not receive my texts although they were able to receive my texts last month and I can still receive texts from them. I am able to send and receive texts from ot...
I've been unable to process any credit card on the automated payment system provided by public mobile. I've tried multiple cards, all of which have plenty of credit - and the site is providing me:> Sorry, your credit card was declined by your card pr...
I'm currently a PM customer. I'd like to get another PM line. Which one do you recommend and why?:- Adding new line to my existing account- Creating a brand new account
Hi Support team, my phone has been suspended. I'm on auto pay and there are sufficient funds to pay the amount but I have been susspended. What should I do?
