Problems with receiving texts and calls

[Delle]

Hi guys.I bought a new phone,sim card and new a/c with public mobile and i kept the same number from my old bell phone.The problem is that on my new phone i can call and send texts but everytime someone calls or text me it goes to my old phone.I can actually call my own number with my new phone and it call to the other phone.
Any help would be great thanks.

[Dunkman]

@Delle

It looks like that you have an incomplete port from Bell.  Likely need the moderator help to complete the port.  Expect about 24 hour response time.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

 pub

Or just send a private message through the following link : (include your account #, PIN)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

[matbasm]

Hi @Delle, It sounds like your number transfer (port) might be stuck. When did you initiate the number port from bell.  It should usually take less than a few hours.  If it has been longer than that, i suggest you send a private message to the moderator team and ask them to look into it & resubmit the transfer request.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.