Problems with receiving calls

[Omasa]

I have a problem receiving call as it always goes to voice mail. I call out but can receive. Chatting with customer care is a problem as I haven't been able to get through starting a new chat

[Meow]

The is NO such thing as 'chatting' with PM support.

You can OPEN a Ticket and communicate with agent through direct mail ONLY.

[hTideGnow]

hi @Omasa 

are you new customer? if you are, make sure you removed the old carrier sim card.  then make sure PM sim is enabled and the label is set as Primary. Reboot your phone and reset network settings 

also, check if your phone is on PM's VoLTE whitelist

https://www.publicmobile.ca/get-help/articles/volte

but if it still does not help, ask PM support agent to refresh the account.  Please submit a ticket with PM support agent.  You can submit a support ticket right at My Account and PM app using the  Expert Messaging in one of these ways:

• My Account on a browser: click Message Centre on the left pane to Start a Chat
• Public Mobile App : Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
  
  Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET             

[Ryan9000]

Hello Omasa,

A few questions:

• Have you double checked that your phone is not on do not disturb?
• Do the calls show up as missed calls?
• Have you checked for updates for your phone?
• Have you turned restarted your phone?

Regards,

Ryan