New Promotion (12GB for 3 months) not applied!

[mibs000]

Hello

My plan renewal was yesterday and the payement was effectively made. However no changes were made! Can anyone help please!

Thanks

[mseth11]

I started a support request as well but its already been more than 48 hours on that and I have not received a response..

[PoweredByPho]

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@mseth11 wrote:

Thanks, I will wait for the mods to reply now. Just sent a PM.

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Be prepared to wait for years.

[mseth11]

Thanks, I will wait for the mods to reply now. Just sent a PM.

[stonechucker]

Yes, this is a known bug, and sending a PM with your phone number, and a quick expaination of your issue will get it resolved.

You should still have service, and past experience has shown that this should be an easy fix for the mods.

[mseth11]

Looks like a bug in the system, I still see 6GB on my account as well after renewal. Can the mods please fix that on my account?

[gverma]

Same issue, even mine wasn't updated after renewal. I just contacted a mod per the reply above, hoping to get it fixed soon.

[MCAN]

I would contact a mod.

Try @Shazia_K