Customer service

[BLUE1966]

Is there anyone to talk to or phone number to call?

[XionBunny]

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@cellphoneuser1 wrote:

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@marimacas wrote:

Public Mobile does not have a customer service line. You can post a question here (PM community). Also, you can contact a moderator for assistance if you encounter difficulties such as payment issues.

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Echo?

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It'll always be that way on these forums, people will always parrot one another. 😛

[cellphoneuser1]

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@marimacas wrote:

Public Mobile does not have a customer service line. You can post a question here (PM community). Also, you can contact a moderator for assistance if you encounter difficulties such as payment issues.

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Echo?

[marimacas]

Public Mobile does not have a customer service line. You can post a question here (PM community). Also, you can contact a moderator for assistance if you encounter difficulties such as payment issues.

[LovesToPM]

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@BLUE1966 wrote:

Is there anyone to talk to or phone number to call?

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Public Mobile is all online.

You may post questions here in the community forum as you are doing 

If something specific to your account needs to be looked at or adjusted, then you'll need to contact Moderators.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

More info here about How to Get Help

[gblackma]

So @BLUE1966 what is your problem? As @Triguy  said you post here for help or contact a moderator via Simon below. No judgement here. And this is coming from someone who locked himself out of his own phone, and had to live chat with Samsung to get back into it.

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@BLUE1966 wrote:

Is there anyone to talk to or phone number to call?

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[geopublic]

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@BLUE1966 wrote:

Is there anyone to talk to or phone number to call?

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@BLUE1966  

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[Triguy]

PM does not have a call center.  You can post to the forum for assistance or if it can't be resolved then submit a ticket by clicking on the question mark on the bottom right.