07-24-2019 10:02 AM - edited 01-05-2022 08:24 AM
I just purchased 10MB and it shows "Active" on my account, but there is no data on my cell. How long does it take for new data to be in effective?
07-31-2019 12:43 AM
@Jackhyf63 wrote:@betbet It should work instantly after the purchase. Log into your self-serve account and see if that add-on is actually added under "My add-ons" on the overview page.
Thank you for your reply!
07-31-2019 12:43 AM
@Triguy wrote:Make sure that you turn on data for your phone. Under data and add-ons does an amount show up ?
Thank you! It started to work later that day.
07-31-2019 12:40 AM
found it in Add-ons
07-24-2019 01:02 PM
@betbet It should work instantly after the purchase. Log into your self-serve account and see if that add-on is actually added under "My add-ons" on the overview page.
07-24-2019 11:52 AM
@betbet wrote:I just purchased 10MB and it shows "Active" on my account, but there is no data on my cell. How long does it take for new data to be in effective?
@betbet 10MB? where did you find that?
Purchasing add-ons is a two step process...did you complete the second step? More info here: HOWTO: Purchasing Add-ons
07-24-2019 10:06 AM
Make sure that you turn on data for your phone. Under data and add-ons does an amount show up ?