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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! account closed

if I decide to closae account or go else were for another provider how do I do this to transfer # else were thanks I cant seam to add more time since my account is not working right forpass word resetfor account :

Resolved! Calling to US

My daughter and I are both PM subscribers. Neither of us texts. She has only province wide calling. She is at Disneyworld until next Thursday. I have the same plan but with a CAN-US add-on. Am I correct in assuming that if I call her, she will b...

Resolved! No selection for Visa Debit card's expiry year of 2025

My Visa Debit card's expiry year is 2025. But there is no this option on the list. Can you add?

Resolved! How do I get PM to carrier unlock my phone.

Hi I just moved to another carrier but when I instert their SIM card, it says my phone is carrier locked. How to I proceed to unlock it. I have an iPhone 6. Thanks

Resolved! Bonus Rewards Issue

It seems that there is a two tiered approach to paying in advance with AUTO-PAY. The two tiers feature a quantitative reward ($2 per month credit) and a memory add-on or top up on an escalating manner for all but two plans. Is there a specific reas...

Resolved! I have yet to receive my SIM

Hello, I paid for a SIM card and got notification it was sent out on Aug 4, 2019. I have been checking my box everyday but yet to receive this SIM card. There is no tracking or any other way to confirm location of this SIM. How can i go about getting...

Resolved! auto pay

Hi everybody,I registered for auto pay but public mobile charge me $15 instead of $13.Please send me a phone# or emai address to talk them for refund.thanks

400min usa 8.00 not done yet

I would like you to add usa long distance 400min for 8$ as promised a few weeks ago pls cfm this is done as you did not do it. THOMAS11 Tks

Resolved! email info

I for got my log in info for account but when I come to comunity it works fine for user name and password woks I asked to be emailed for my account 2 times nothing please help:

charged for the wrong plan

At my last autorenew Public mobile charged me for the 90 day plan on 2 accounts when I had changed to the 30 day plan.Any ideas on how I contact them to get a refund other than filing a dispute with my credit card company?

Are there plans to offer more roaming options?

Hi Public Mobile, The current roaming plans only supports US with 10-day durations. This seems very restrictive. Have you ever considered to support International roaming plans, or plans shorter than 10 days? Thanks,Jack

Resolved! No Incoming Calls or Texts

Hello,I just came from Freedom Mobile, though a London Drugs, got my number ported over. I am able to make calls, send texts and use data. However, no calls or texts are coming in. Any help is appreciated.

Activating my SIM

Hi, I have just went to a WOW! booth that sell Public Mobile SIM. The guy helped me set up the SIM with my info and CC and old number from VM to be ported. It is showing another phone number that's not mine, but he said it takes some time to be trans...

Can't port number from Fido

Hi everyone, I just activated my PM SIM card right now under a new number and kept my preferred number at Fido active. Now I am using self-serve to check the eligibility of my preferred number from Fido, but I am getting the error message: "We were...

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How do no find out my pin for services on *611

Travelling within Canadian provinces

I took my public mobile in Toronto. When I travel to other provinces in Canada, will my mobile continue to work? Say if I travel to Edmonton, will it continue to work?

Internet getting slower

I am with public mobile for almost now 1 year and recently I started facing a problem of slow internet in some areas, it's effecting my work because it is all linked to internet. I removed my SIM card, insert it again it works good for sometime and t...

hello.I opened my cell phone yesterday (August 29).

I opened my cell phone yesterday (August 29). I registered for a monthly payment with a credit card, but it was paid $ 16.95 the day it opened. Isn't it the first payment next month? Why have you already paid?

Haven’t received my $10 referral credit

Registered with a referral code from a friend and haven’t received my $10 credit. I purchased my sim on August 17 and still have not received the credit nor have i seen it in my account subtracted from the total amount of the plan. I know it takes ti...

mms not working

My partner and I both have the $15 plan that includes unlimited texting and mms picture messaging. We both have Iphones and mms should work, however, it does not. I have been able to receive mms but not send.. Can anyone be of assistance?

Resolved! Build your own plan links aren't working

Last month I chose to build my own plan and I was successful at doing so effortlessly through the website. This month I was exploring my options and went to use the "Build your own plan" link and it took me to the regular pre made plan option page bu...

PROBLEM AFTER ACTIVATION

ANYBODY CALLS ON MY NUMBER IT SAYS LONG DISTANCE CHARGES MAY APPLY TO CALL ON THIS NUMBER (IN SURREY).MY PLAN IS OF $25.

Cant make phone calls

I've recently switched plans, which includes 100 Canada wide minutes but when I try and call a Canadian number it says I can't make long distance calls.

Payment

I'm trying to make a payment and it keeps saying unable to verify information on card

Resolved! Auto pay

Auto pay did not work last night it would have been m first payment with auto pay I had a small balance but I should have been charged 36. I woke up to no service I’m still registered for auto pay. This was not a good experience

Account disabled

My phone has been working nornallly, and my account payment is up to date, but today I dont have any phone service. I tried to log into my Public account and it has been disabled. Please help!

Dopped calls in Toronto

Just wondering if anyone else is suffering from dropped calls recently? I've noticed that both yesterday and today my calls would get dropped after only a few minutes. I'm located in Toronto, Ontario. It's quite annoying as I rely on my phone as the ...

Payment for add ons

When adding US roaming add on do I need to put $'s into my account or will payment come out on my auto pay credit card on file?

Is there any easy way to confirm how many minutes I use per month?

So far, all I've been able to do is look at my usage day by day. It would take forever to copy/paste this data into an Excel sheet, and even if I did, I'm not even sure Excel would know how to add up "Duration" cells with entries like 0:24:33. Is the...

Resolved! How long does it take to make a call after SIM activation

I bought a SIM card from LD and activated it online 12 hours ago. Right now, my phone is still searching for the network, i.e. PM is still not available for me to receive call or call out. How long does it take for the SIM to start functioning after ...

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