[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! How many days you have to wait before referring second time?
I recently referred my friend while they activate their new PM connection. On the same day for 2nd referral the website did not accept my referral code. I was not at the shop and I dont know exactly what error message was shown. Shopkeeper told that ...
Resolved! Add On
Good morning, I am in the US and just added the free holiday give away international and LD calling. I'm trying to call my voicemail, and it's still not working. Help?
Resolved! Mobile hotspot, no internet
Hello! I'm doing a mobile hotspot on my Android phone, other devices can connect, but there is no internet.I have searched forum already and tried to add dun to APN type, but it doesn't help at all, making my data connection to stop working. I have s...
loyalty reward
If I active the phone on Dec16, should I get the loyalty reward on the Dec16 next year?
My wife's phone dropping calls with US roaming add on
My wife is visiting my Daughter and Soninlaw in Texas. She will be there for quite awhile to help with a new baby.Just before flying south she added the US roaming/ Talk t/data /10 day add on.It worked perfectly for ten days. I suggested she let it ...
Account closed when I ported out number
Hey, I ported out my number today, but it also closed my account immediately once ported. I did not want this to happen. My plan was paid until january 5th. So I should still have my services available with an alternate number until the paid date, or...
Resolved! Porting
Hello I want to cancell my sim porting please because it dosnt work
Cannot send emails
Hello, for about a week I've been having troubles sending emails. It's happening specifically in the new building I work. I can't send on wifi because they've purposely blocked those ports, so I turn off my wifi (yes I have data, yes I can send email...
Resolved! How to recover my password,security answer and pin number
I forgot my security answer ,password and pin number ,
Resolved! $15 plan - total cost?
I am not a customer as of yet, could someone tell me what the total bill would be after tax etc. on the $15 and $25 plans? Any issues with network coverage?
Resolved! Black Friday 5GB bonus?
Will I lose Black Friday 5gb bonus if I Change plan? Like switching from $40 to $15 plan?
Resolved! Using a phone temporarily
Have an android and the battery really sucks. Waiting for boxing day sales to get another but I have access to an iPhone 7 that I thought using temporarily (a week or two or three).Is it as simply of inserting my son card in the iPhone (sum indicate...
Resolved! Receive texts in the US
without getting roaming, AM I able to receive texts while in the USA?
Resolved! Can't receive texts, can send fine
Any advice? I can send texts and make and receive calls with no issues. But I can't get incoming texts. Haven't changed rate plans or phones or anything like that just started happening out of the blue this afternoon. Did recently get back from a tri...
1GB Bonus for New member?
Hi, I just transfer my phone number from fido to public mobile because I received a promotion message from public mobile said the new member can get 1Gb data for each month when sign up and keep a $35 and up plan. I ordered my Sim card on Dec.6 and a...
Resolved! No data on iPhone 6S
I've just switched to Public Mobile and I am not able to use data. PM documentation suggests to change APN settings but I can't get to them on my phone (not to the ones they show in the how-to articles). The ones I see don't have options that are nee...
no bonus for auto pay? @15 $plan ?
do we get bonus autopaywith the 15 dollar plan? last month I had 2 dollars on the 25 plan and this month I switched too15 plan but no bonus ????
why I cannot reply post?
I tryed 4 times still cannot reply post?
Confused about 1GB promo
Good day all, I have 2 separate PM accounts for each of my children on the lowest plan available (500mb+500mb@3G). I used one account to refer the second account. I signed both up many months ago a day apart. I recently heard about the Christmas prom...
Resolved! 1GB plan promo
New to Public here. When I signed up I got a promo for 1GB extra per month, as long as my account remains in good standing. You had to take at least a $35 plan to get it so I took the $35 plan. If I change to a higher plan in the future, will I still...
Resolved! how to restore the default greeting setting
Dial 1, can't find an option for the default greeting setting
Resolved! Can't use land line or other phones to access voicemail
Dialing 7785804001 or public # +*, neither works. I was asked the password and use my own phone number to access it.
Resolved! Canada Wide Add-On
I purchased an Add-On for $5 that will allow me to take calls when I'm out of my home province and in another province. Does the add-on expire when I have used up the 500 minutes, or in 30 days?Public Mobile is unclear as far as I have read on the ma...
Resolved! Need SIM card PUK.
Greetings, Like the others I have *locked* my SIM card. Please prodvide me with assistance.@CS_Agent
Finally?
I went through hell. Pardon my French. I don't know if I can login again. Will it log me out? I.e. time out?I couldn't login. It wouldn't accept my password. I couldn't reset my password. I couldn't fill out a ticket. I tried logging in a zillion t...
Resolved! Do Add-Ons Stay After Plan Is Finished?
My phone plan ends tomorrow, and I have a few add-ons. Will I retain them after the plan ends? Thanks.
Resolved! Keeping plan active with phone off?
Hi guys! Let's say someone goes on an trip and leaves their phone at home, off, never powers it for a long period of time (several months, a year or more...) and keeps their plan active on autopay with a valid credit card (that won't expires during t...
Resolved! change plan
I have a phone plan for $20 which gives me unlimited calls within British Columbia I wish to change to the $25 plan which gives me unlimited talk Canada wide and 500mb data and a bonus 500mb with autoPay
Resolved! Calling to Japan
Hi, how can I make a phone call to Japan? My plan does not include the international call service and the Talk add-on does not include Japan either.----Intl long distance Add-On included countries: Canada, China, France, Germany, Greece, Hong Kong, I...
